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This customer didn't reach out to our support channels before leaving this review. We've reached out to the customer to understand more about the issue.
Update: Tried to reach customer multiple times over the last two weeks with absolutely no reply nor acknowledgement of the review. We believe this may be a fake review as the customer didn't really use the app at all. We will be asking Shopify to investigate it further.
Just started to use the app. Hope it works well. Before giving any sincere comments i need to fully explore this app.
Big warning on the billing method of this App!!
Each monthly plan has a limit of "sessions"/month but a "session" has absolutely no business definition and any business reality. For example, for a very short-term Pop-Up campaign, I have been counted more than 2300 "sessions" and 1600 "unique views" by the App's metrics but my own Analytics and the Shopify metrics show that I had less than 100 real unique users. The support team was not able to explain how this difference is possible. It's a big problem of tracking. Also the counter of sessions keeps running everyday even if you totally disable the App (which is a total non-sense to be billed for an inactive App based on a number of sessions).
Hi Thomas, we appreciate your feedback and we're sad that POP! wasn't a good match for your business. We also apologize if the responses provided by our Support Team did not meet your expectations. To address some of the concepts you pointed out:
- Our system monitors and keeps track of unique user sessions and accounts for browser tabs with the application active on your site. Unlike Shopify, the infrastructure behind POP! does not allow at this moment to detect multiple sessions from one user, which could result in a higher number. We want you to know that this represents one of our main goals in our roadmap.
- Charges in our app depend on the selected plan and the usage. While disabling does not cancel the subscription automatically, it would just require a message to our team to ensure that the subscription becomes inactive for as long as every customer needs.
I hope this brings some clarity to you and any possible POP! users.
We'll contact you via email to follow up.
Suddenly it started to randomly show the customers name in the pop-ups, without me having changed any settings (Anonymize is ON). Even after having uninstalled the app and cleared the cache in the browser it continues to show. I regret installing it as I now get angry complaints from customers from small villages with characteristic names, making it easy to identify them. WARNING!!!
não estou entendendo como funciona, vocês poderiam criar tutoriais para ajudar os usuários. Não consigo entender o app.
Preciso de ajuda
App stopped working after 4 days. I tried to reinstall it but it was impossible. I had to remove it and choose another one better.
haven't used it yet but they were so insistent with the review that I had to post this before could keep using it
This app installed a code on my page that I can't remove now
i would like not to have to send a review when ive not even started bit checky dnt u think.........................................................................
Downloaded this app but it won't show sales pops on my store - I've tried everything. Sent 3 emails to support and no response. I know this app is free but the customer service is non-existent so I'll find another app instead, even if I have to pay
App is not working good - images are not showing. I asked for help but no answer. Not recommended sorry