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Alejandro is amazing to work with he has helped solve our questions numerous times in the matter of minutes. I'm very thankful he was able to communicate fast and get to the problem quickly
Thank you so much for the glowing review about Alejandro! We're happy to have you as a customer and we'll share the compliments with him.
5 Stars! I cannot begin to express the level of excellence with my experience so far! I write in weekly with questions as my business is getting up and going and ALWAYS receive a quick response yet thorough answer from the agent. Gotta give an extra shout out to agent Alejandro for his level of patience and expertise! Thank you!
Thank you so much for your wonderful review! We love our support team and they really appreciate you as a customer :-) We'll give Alejandro your kudos!
I am torn between giving this app 3 and 4 stars. The customer service gets 5 stars. Hyper responsive helpful chat support and great onboarding. This app itself has several limitations that would be deal breakers except I can't find any viable alternative. There are many positives. It looks like the low inventory reports, expiration date tracking, bundling features will work well for us. They want ...
Hi there and thank you for the detailed review! Lots of great feedback in here we're happy to address:
1. Shopventory does allow you to edit cost information after the ...
We have a Clover EPOS and the Shopventory integration has allowed us to seamlessly integrate and manage stock quantity across offline and online channels. Really impressed with the customer support from the team, Dean, Kayla & Valerie have been excellent. Thanks guys!
Hi there and thanks for your great review! It's great knowing that you're using Thrive to sync Clover with Shopify. We'll pass along the kudos to our support team!
The customer service team is fast, professional, and very friendly. They are quick to respond to help me out w/ my questions regarding the platform and help me walk through the features that I am looking for. Alejandro was wonderful to work with!
I think this platform is great starting place, however, I would like more customizable features to really enhance what each business needs.
Hi and thanks for your review! We'll pass along the kudos to Alejandro!
We appreciate the feedback on needing more platform customization. We are working on a lot of ...
This app is not deleting my location and data from the account setting. I want to delink my shopify account from here.
Hi and thank you for the feedback here.
Our Customer Care team would be more than happy to help you with disconnecting your Shopify account. You can connect with them ...
Shopventory has not only been a valuable asset we've linked to our shopify account. Not only is there easy of use with their app, their customer service is TOP NOTCH! Brandon and James Auer provided excellent onboarding answering questions and helping me find solutions that best fit our company process and culture! Thank you both!
Hi! Thanks for your great review. We appreciate your compliments of our app and are happy to hear you've enjoyed working with our team! We'll pass along the kudos to James ...
Four years ago, our store's finance lead, Marilyn Radikopf, suggested using Shopventory to help manage inventory and store sales. Over the past year, Level 10 Performance Motorsports continues to grow with the development of an online presence with a Shopify website. Just this past week, we began integrating our Shopventory account with the Shopify website. Have found Shopventory support to be ...
We are so grateful that your store's finance lead recommended our software to manage your inventory and store sales. We are very happy to have you as a customer and to see ...
Alejandro from Thrive has helped me and will continue to assist me.
Thanks so much for your positive review! We'll make sure to pass on the kudos to Alejandro.
While Shopventory are good at answering the live chat, their platform leaves a lot to be desired.
The summarised version: Overpriced, syncing issues and product fields being overwritten, wiped almost two months of data, lost sales and shipping revenue.
Where the problems started:
We tried to disable a location we use as a workaround in Shopify to track inventory of bundled product (gift sets) as ...
Thank you for your feedback and input. We sincerely appreciate it. We apologize for the poor experience you had with our platform while you were working with our team to ...