Recensies (119)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 94% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
9 februari 2022

I am torn between giving this app 3 and 4 stars. The customer service gets 5 stars. Hyper responsive helpful chat support and great onboarding. This app itself has several limitations that would be deal breakers except I can't find any viable alternative. There are many positives. It looks like the low inventory reports, expiration date tracking, bundling features will work well for us. They want you to create all products in Shopventory, but there doesn't appear to be any consequence for creating them in Shopify and then importing them, which is great. 1) You cannot edit any cost information once inventory is received. This means that we either give up on trying to use Shopventory to track our inventory costs, or we have to wait to receive (and start selling) inventory until these costs can be determined. We typically don't know freight costs at the time the PO is created or the inventory is received. My inventory staff are not my accounting staff, so they don't have access to these numbers.
2) The purchase order list page shows invoice subtotals, which means we can't easily scan this list to match POs to payments on our bank statement and credit card statements, which of course reflect the order total after discounts and freight. I cannot imagine a use case where any customer would prefer to see subtotals.
3) The purchase orders are so unpolished as to be borderline illegible and do not reflect well on our business. I don't need fancy, but these are too rough. Our address is long so it runs right into the adjacent field, as no padding is built in. One of the fields defaults to %null% rather than just 0 or blank. You can't email a PO unless you've created it (which runs into having final cost information I mentioned on #1). Even if we did email it, the email is very unpolished and you cannot set any default email text. I'd love to have a quick default message asking the vendor to confirm receipt and provide us with an estimated delivery date, and provide our contact information on this email. You can provide a custom note, but this note shows up at the bottom of the email as a "user note:" I am not my vendor's "user"!
4) Vendor info from Shopify isn't pulled over, so this makes setup VERY time consuming for us as we have about 100 vendors and well over 1000 products. We're sticking with it because despite these frustrations, our current lack of inventory control is causing even more problems. I know that building an app this robust is daunting, but these aspects feel as though no one has really thought them through.

Santa Barbara Company
Verenigde Staten
Bijna 2 jaar gebruiken de app
Shopventory Inc heeft geantwoord 23 februari 2022

Hi there and thank you for the detailed review! Lots of great feedback in here we're happy to address:

1. Shopventory does allow you to edit cost information after the product has been received. If you go to your main inventory page in Shopventory, you'll see a column for "Costs". If you see that your costs are blue, you can click on them to edit specific batches of received product!

2. Yes, you are correct that the Purchase Order list screen only shows the subtotals for the invoice. We are working on adding a column for the full Total!

3. We appreciate the feedback on the Purchase Order interface! We're sharing with our engineering team for review

4. You are correct that vendor information is not pulled over from Shopify at this time but we are actively working on that feature! Stay tuned.

26 juli 2019

Shopventory has been a great solution for inventory management. We're able to manage inventory of 2 Shopify stores that use the same pool of raw materials. Their support team has been amazing. Very thorough initial tutorial and they're always quick to respond to online chat support.

Mugsby Wholesale
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopventory Inc heeft geantwoord 27 augustus 2019

Thanks for the review! We're glad to hear that Shopventory is making it easy to run your business.

14 januari 2021

Robust and affordable with unmatched customer support. I wouldn't even call it customer support, it's more like having a team of experts ready to fully devote themselvs to you. We're a medium sized company with many complex moving parts, i.e. retail, wholesale, warehouse, manufacturing, e-commerce, and fulfillment center. Shopventory has completely streamlined how we caculate cost, stock counts, and internal data for our multi channel system of operations. With all software solution systems, Shopventory is not without its limitations. But there is no perfect system that will meet the specific needs of every business, and that should be obvious. Shopventory has enabled us to make smarter business choices through data and analytics that are imperative for operations, development and overall growth. Shout out to Miranda for spending several weeks with me developing a system that works best for our company.

Assenti's Pasta
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopventory Inc heeft geantwoord 1 februari 2021

Hi there! Thank you for the great review.

We're glad to hear that you've had a great experience with our customer service! We'll definitely let Miranda know you send the compliment :-)

It's also awesome to hear that you're getting good use out of our multi-channel capabilities to sync up your catalogs and counts across all sales channels. That's one of Shopventory's strengths!

Make it a great day!

Bewerkt 18 maart 2020

This app helped our small business tremendously! We used Shopventory to connect our brick & mortar POS system (Clover) to our e-commerce inventory (Shopify). It worked seamlessly and the customer service team is truly remarkable! Roslind was available to help every time I had a question (and I had at least 100+ in those beginning weeks). Highly recommend this app if you are looking for an inventory management system!

The Hat Girls1
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopventory Inc heeft geantwoord 20 maart 2020

Hi, we're thrilled Shopventory has been so helpful for your business! We strive for that great experience of everything working the way you need it to, with a team of pros on your side. Thank you for the great review. We look forward to continuing to work with you, and will be sure Roslind receives your compliments!

17 februari 2021

This app has changed our lives! We use multiple sales channels + Shopventory has made life so much easier to track inventory + see sales trends across the board. Their customer service is also phenomenal!

New Creation VA
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopventory Inc heeft geantwoord 22 februari 2021

Hi there and thanks for the 5-star review! We're happy to hear your lives changed after using Shopventory.

Syncing up multiple sales channels to track inventory and see trends is very is very important in a business and we try to make it easy for you! We're glad that you're getting the results you need.

14 augustus 2020

We LOVE this app! The customer service reps are ALWAYS there to answer any questions we have and walk us through whatever we need! Super friendly staff also!! So glad we made the switch!

Turquoise Door Tomball
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopventory Inc heeft geantwoord 19 augustus 2020

We love our customers that love our app. We are glad you decided to make the switch to Shopventory! Our staff loves working with businesses like yours and we look forward to continuing to help you as your business grows.

15 mei 2019

I've been using Shopventory for over a year now. Maybe closer to 18 months. It is an exceptional piece of software. We track our inventory, products, and bundles across several channels and get just the right reporting to be able to buy right. Good inventory management is vital for a business to be profitable and we wouldn't be there without Shopventory. Their customer support is outstanding too!

Sagebrush Coffee
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopventory Inc heeft geantwoord 6 juni 2019

Hi! Thanks for the awesome review and for being an exceptional customer!

10 juni 2019

Shopventory is AMAZING it links everything and keeps my inventory very organized. The best part is the support received. There is always someone one click away.

Carrie Wilson Makeup
Verenigde Staten
Meer dan een jaar gebruiken de app
Shopventory Inc heeft geantwoord 14 juni 2019

Thank you so much for the review! Awesome to hear that the software is doing great for your business, and that the support is everything you need!

We're happy to have you as a customer :-)

24 mei 2022

We have a Clover EPOS and the Shopventory integration has allowed us to seamlessly integrate and manage stock quantity across offline and online channels. Really impressed with the customer support from the team, Dean, Kayla & Valerie have been excellent. Thanks guys!

Stardust Children's Boutique
Verenigd Koninkrijk
13 dagen gebruiken de app
Shopventory Inc heeft geantwoord 30 juni 2022

Hi there and thanks for your great review! It's great knowing that you're using Thrive to sync Clover with Shopify. We'll pass along the kudos to our support team!

10 januari 2020

This app has been a great addition to our store and our process, has been a real help in the process of managing products, orders, etc.. and one super great feature they had is the Support team, they answer very quick and provide all the help we had been needed.

Balaam by Monica Zamora
Verenigde Staten
Ongeveer een jaar gebruiken de app
Shopventory Inc heeft geantwoord 17 februari 2020

Hi Monica, thanks so much for the review! We’re glad to add value to your business and provide first-rate support. Here’s to another year!