Showday Live & Shoppable Video

The app in theory works alright. I like that it pops up on the site during a live show. However, the functionality is lacking in a few areas. 1. People cannot access the comment section during the show from any type of mobile device only a desktop. The problem is most traffic comes on the shows via mobile devices. 2. This one is huge, people can add items to a shopping cart from the show, however, when they go to checkout, they get an error page. In order to checkout, they have to leave the show. Most people are either leaving the show with stuff in a cart and then never coming back which is a huge loss in sales. I have reached out to support only to get a response that they are working on it. To pay the monthly upgraded price for a system with such flaws is not sustainable.

Good app but terrible customer service - come on guys the app is great but I have been trying to get someone to help me for 4 days - nobody ever mans live chat, no responses to any messages, no transparency or any line of communication just a non-responsive ticket service - you are really letting yourselves down - particularly for new customers trying to get started and experiencing issues - what do customers have to do to get help??