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Updating my review after receiving a response from support about the previous issues. App it sorta complicated to use and tutorials/instructions on how to set up and set settings can be confusing. Does the job, but requires a lot of upfront work for successful linking of reviews and product updating across platforms.
Works perfectly and good to see they're responding to feedback and bringing new features. Essential for any shop expanding from Etsy.
Thank you for the review! Thrilled to read this - please let me know if there is anything missing for you in Shuttle :) Best! Nimo
I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on so... to make a long story short, I uninstalled Etsify and I'll be seeking a full refund since I wasn't ever able to USE the app! When something costs this much, support needs to follow through and actually RESOLVE issues that come up, not ignore them and hope they'll go away! I strongly suspect this app does not work on OOAK (one-of-a-kind) items. If the SKUs don't match precisely, no reviews will be shown, rendering this app useless and worthless. At the very least, they could have saved me a week's time and told me that up-front (and issued a prompt refund) instead of making me wait around, thinking someone was helping me when they weren't. :(
Edited to respond to the reply: No direct contact information was visible for Etsify support so I had no choice BUT to contact Shopify (and they contacted you on my behalf that same day!) Saying SKUs are required is one thing, saying they must completely MATCH to show ANY reviews is another! Shopify's variations each require a unique SKU whereas Etsy collects all variations under ONE SKU and this is the fatal flaw in your app! Additionally, I asked support if an item selling in one place would mean no reviews would post for it if the listing was taken down for a OOAK item and never got a reply. I'm assuming this is the case since Etsify only seems to show reviews for that item on that item's listing.
This app is probably fine for those selling the same item over and over if it doesn't have any variations. It just doesn't work for one-of-a-kind items or items requiring variations. That needs to be clearly stated.
Hello,
Thank you for leaving the review. I wish you'd contact us directly and not Shopify support – we are not able to resolve Shopify support tickets :/
Moreover, It is mentioned in the App's page, Etsify's dashboard and the Export reviews page in Etsify (plus the How To page) that SKUs are required in order to export reviews (if you plan to only export reviews) - I apologize if if it was not clear enough and promise to make the notification more visible.
If you contacted us directly, we would have been able to resolve your issue much quicker.
We've issued a credit refund as per your request.
Thank you again and sorry Etsify did not match your expectation.
Best!
The Etsify team
Love this app! It is really helping me open a new Shopify store as an established Etsy seller. The Customer Service is great and they answer questions and fix any issues really quickly. At some point, I might out grow this app, but maybe not, as they are continually adding features! Thanks so much!
Hello! :) Thank you so much for taking the time to leave the review! I'm really happy to read that Shuttle has been helpful to you! I'll try to continue adding new features to keep up with your Shop's growth :) But, if your shop end up outgrowing Shuttle - I'm happy Shuttle was able to help! Thanks again, Nimo
I used this app to transfer my reviews from etsy. Worked perfect and saved me tons of time. Highly recommended. Also, I have to mention quick and friendly support.
Support very very slow when you have a problem.. App does not work well. still waiting on support email from 4 hours ago on how to fix a problem..
I'm new to Shopify and needed to transfer data from my Etsy shop over and Etsify made it a piece of cake!! Awesome application!!
If you have variations of products expect to pay more than just the $15.00 advertised, when it comes to my business I prefer instant support, it was hours before someone responded to my emails. This app has a Quota and if you go over the Quota it's more charges, I only have 89 products in my Etsy with many variation and would have had to pay a 1 time $69.00 just to resolve the syncing blockage they put on your account. I canceled and they still charged my account.
Hello, and thank you for taking the time to share your review! We apologize if you've encountered any confusion or misunderstandings with Shuttle. We'd like to kindly clarify a few points to ensure that the accurate information is presented:
1. Variations do not impact your subscription cost or object pricing. A product with 1 or 100 variations is still considered a single product.
2. Our most affordable object tier costs $15 and can easily accommodate 89 products. Additionally, the Base Standard plan (9 USD/month) would also cover 89 products without any issue. The $69 objects tier mentioned in your review is designed for 5,000 objects, which exceeds your current needs.
3. As for the payment process, Shopify handles the billing for our app. When you subscribe to Shuttle, you are charged for the first month. If you choose to cancel, the charge for the first month still applies.
4. Finally, concerning support response times, please keep in mind that we are located in a different time zone. We received your request during our nighttime hours, which may have caused a delay in our response.
We appreciate your understanding and are always here to help if you have any further questions or concerns.
I would give this app 10 stars if I could! I had put off listing all my products on my website (keeping them mostly on Etsy) because I was worried about the inventory updating. I wish I had known about Shuttle sooner! I was able to transfer all my products to Shopify easily. I love this app! Everything works seamlessly and effortlessly. I have had a few questions and Nemo has been right there with thorough and quick answers! I highly recommend Shuttle!
Etsify Team are very professional in communication, they help generously without hesitation, they are able to deeply understand their clients' concerns.
It really helped my store www.islamicbazaar.co.uk
Thank you for this Team!