Avaliações (242)
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When it works well, it's great. The stock syncing and kit bundling used to work well but now it will randomly mess with my stock amounts, which is costing me sales. For instance I had 50 of one item in stock and it randomly changed it to 0 and I didn't realize for days. I've turned off automatic syncing and just do it manually for now. For something so expensive it shouldn't be causing more problems than it solves.
Hi! Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you've experienced with Shuttle's stock syncing. We understand how important accurate stock levels are for your business.
After investigating the issue, we found that the stock level for the item in question decreased gradually due to consistent sales, rather than dropping suddenly to zero. However, we want to ensure everything is working as expected for you.
I have reached out to you, but have not received a response. Please feel free to reach out to us directly through the support bubble in Shuttle, so we can assist you further. We value your business and are committed to resolving this issue. Best! Nimo
used free trial to import my Etsy reviews. 1. trial only allows 50. fine whatever. 2. It imports bogus names that don't match the actual reviews! so now i have to sit and get the correct names from orders. pointless!!
Hi there! Thank you so much for taking the time to share your feedback. I'm sorry to hear about the issue you experienced, and I wish you had reached out to us directly—we would have been happy to help you resolve it quickly!
I’ve tried to get in touch but haven’t heard back yet, so I wanted to leave some instructions here: On the reviews settings page, you can choose from various naming formats for your reviewers. Once you select the one that suits your needs, simply re-export the reviews, and all the names will appear exactly as you'd like them to.
Thank you again for your review, and please feel free to reach out if you have any questions or need further assistance!
Every time I try to connect my Shopify store, it says that there's an error???
Hello! Thank you so much for taking the time to leave a review! I noticed that the email linked to your account might not be active, as we haven't received any responses to our messages. Therefore, I'm reaching out to you here 😊
It looks like your Shopify store is currently linked to your Shuttle account, which is still in the onboarding phase. If you're encountering any issues with connecting your Etsy shop, please feel free to contact us. We're here to help and eager to resolve any problems swiftly. Best! Nimo
It worked perfectly fine to export all of my shopify listings to etsy. But when I did transfer them, it messed up every dimension on my Etsy and caused an error to pop up any time i tried to fix it. Im still left with no listings and I have to go through and upload them all manually still or find another app to use. Had such high hopes and then it really let me down.
Hi there! Thank you so much for your review. I truly appreciate you taking the time to share your thoughts. I wish you had reached out to us directly, as we could have quickly assisted you with a solution.
I've attempted to contact you a few times but haven't heard back, so I wanted to provide some helpful instructions here. If you’d like assistance with applying the changes I mention below, please feel free to reach out—I’d be more than happy to help!
In Shuttle's product transfer settings, you can set the default units for your product dimensions. Once you select the dimensions that align with your shop, you can use Shuttle to update all your products in bulk, ensuring they have the correct dimensions. This should help resolve the issue you’re experiencing.
If you have any questions or need further assistance, please don’t hesitate to reach out!
Having some glaring issues and support wont respond, while the potential is there, i firmly believe this app needs some attention
Thank you for your review. I'd like to clarify that I have responded to both your support requests (in both cases in less than 2 hours), and have not heard back.
I'd love to help you fix the issues you mentioned! :)
Best!
Nimo
I have this app and keep getting a error code every time I try to open it. When I try to contact customer support no one ever messages me or emails me back. Waist of money since I can’t use it.
Hello, Thank you for leaving the reviews. Just to be fair, since the review paints a pretty bleak image :) I have personally communicated with the customer, the issue was resolved, and the customer has been using Shuttle for a few weeks now, without issues (as far as I can see)... thank you for the review again, and have a great day! :) Nimo
This app has gone right down hoill since the update and rebrand! Used to be so easy, click transfer and done! NOT SO EASY with this new app! You click transfer then nothing happens. You add products to queue, click update and it doesn't add any, maybe 1 out of 10. So confusing now. Not happy.
Hello and thank you for leaving the review! I'm sorry you're feeling this way about Shuttle! I'll be happy to get you familiar with Shuttle and all its new wonderful features! It is different than Etsify, but I assure you its as easy to use :) Sorry for the confusion! Please contact me through the chat bubble in Shuttle and I'll be more than happy to assist! Thanks! Nimo
I've lost so many sales since using this app. I transferred a bunch of items from Etsy to Shopify and for some reason shuttle puts the item that was active on Etsy into the inactive on Etsy. I didn't notice this for days so I had no idea I had over 100 listings in the inactive on Etsy. I sent in a help request but if they cant' get it fixed I'm changing apps.
can not transfer products from shopify to etsy. its been for 2 days. good thing i did not pay for it.
Hello,
Thank you for taking the time to write this review!
I wish you would have sent us a message – as your issue was happening because you have not selected a Shipping Profile for your Etsy products. We would have helped you choose the right profile – and all products would have been transferred smoothly :)
Since you are still on your free trial, please feel free to give Shuttle another try, it won't disappoint, I promise :)
Best! Nimo
I was not able to use this app & sought help from support. The first few messages were answered but were then ignored once the issue was identified. I thought someone was working on it because it clearly hadn't been resolved and I was contacting them for updates on fixing the problem! After more than a week of being ignored, I finally got a response from someone who had no clue what was going on so... to make a long story short, I uninstalled Etsify and I'll be seeking a full refund since I wasn't ever able to USE the app! When something costs this much, support needs to follow through and actually RESOLVE issues that come up, not ignore them and hope they'll go away! I strongly suspect this app does not work on OOAK (one-of-a-kind) items. If the SKUs don't match precisely, no reviews will be shown, rendering this app useless and worthless. At the very least, they could have saved me a week's time and told me that up-front (and issued a prompt refund) instead of making me wait around, thinking someone was helping me when they weren't. :(
Edited to respond to the reply: No direct contact information was visible for Etsify support so I had no choice BUT to contact Shopify (and they contacted you on my behalf that same day!) Saying SKUs are required is one thing, saying they must completely MATCH to show ANY reviews is another! Shopify's variations each require a unique SKU whereas Etsy collects all variations under ONE SKU and this is the fatal flaw in your app! Additionally, I asked support if an item selling in one place would mean no reviews would post for it if the listing was taken down for a OOAK item and never got a reply. I'm assuming this is the case since Etsify only seems to show reviews for that item on that item's listing.
This app is probably fine for those selling the same item over and over if it doesn't have any variations. It just doesn't work for one-of-a-kind items or items requiring variations. That needs to be clearly stated.
Hello,
Thank you for leaving the review. I wish you'd contact us directly and not Shopify support – we are not able to resolve Shopify support tickets :/
Moreover, It is mentioned in the App's page, Etsify's dashboard and the Export reviews page in Etsify (plus the How To page) that SKUs are required in order to export reviews (if you plan to only export reviews) - I apologize if if it was not clear enough and promise to make the notification more visible.
If you contacted us directly, we would have been able to resolve your issue much quicker.
We've issued a credit refund as per your request.
Thank you again and sorry Etsify did not match your expectation.
Best!
The Etsify team