Signifyd

Lots of great data points for making a decision whether to accept or deny, and if you aren't sure submit it for insurance for a reasonable percentage of the order. I have used Cybersource's Decision Manager and Kount in the past before our site was on Shopify. Both were a pain to integrate and had user interface's that look straight out of the early 2000s when they were created.

Signifyd has a nice user interface and integration with shopify is as simple as pushing a button.

Signifyd is Awesome! We were using multiple different platforms to analyze and guarantee our products, but now everything is in one standalone fraud protection application. The ease and functionality of Signifyd not only saves us time and money but allows us to feel confident that we are not going to run into chargeback cases. I would put my full recommendation behind this product and the service that is provided by the staff of Signifyd.

We use Signifyd to help us minimize fraudulent orders and also cut down on the manual efforts of the team. The Guarantee Coverage for chargebacks is a great way for us to ensure that we are protected against fraud, especially during those times when our volume increases. Whenever we've had questions or concerns customer support has been able to quickly assist us and provide any additional resources we need.

One of the better shopify apps in my opinion. The support has been incredible and they really work with you to find a solution that works for your business. It's nice to be able to pick up the phone and speak with someone right away. From what I have seen in the 3 months we have been a member the service just gets better with new features added often.

Highly recommend for anyone with fraud concerns or large order volume. The app pays for itself in just the time it took our staff to manually verify 5-10 suspected fraud orders daily, not to mention these are guaranteed as opposed to our "educated guesses" on what to approve.

Do you ship 50+ orders a week on you Shopify store? Are you annoyed with constantly having to back check customers ordering from your website? These guys are for you. Within days we upped our revenue by:

A) not having to contact the customer.
B) not having to spend time with orders that were possibly fraudulent.
C) not having to refund customers we would have otherwize without Signifyd

Crazy easy to set up and mega convenient for medium to large volume shipping. Customer service they provide is on point too!

Cheers Signifyd you guys rock :)

This app has been a tremendous addition to our order processing workflow. With order-processing time growing - its hard to make time to check for fraudsters.

With Signifyd, they completely automate it and do all the hard work for you. It feels like they deeply check each person and give you the tools you need to decide on your own, if you so choose.

Other services like this give you complicated data. Signifyd makes it simple, yet they show you all the data that they use to back up their decision.

Not to mention, their customer service is awesome!

BEWARE! We are a very high volume retail store + Shopify Plus Merchant, and work with quite a few applications, even during early beta stages. We have been a long time user of Signifyd, basically using their rating system to make final decisions on orders that were borderline cases. Recently we decided to try their guarantee option on some higher valued orders. Unfortunately we received a chargeback for one case that was approved + guaranteed.

We followed all the guidelines and opened a reimbursement case, and this is where their true colors show.

1. 6 days after filing our case, we never received a response from their team. We sent 2 followup emails with no responses as well.

2. On the 9th day we checked the case again, and they labeled the case is ineligible because it has been past 30 days since they asked for more information. How does that make sense? We only opened the case 9 days ago.

Now If you are going to use their system to just to just review information, the platform works fine, but if want to use their chargeback guarantee option, we highly recommend to stay away. This application is definitely too good to be true.

This is a must have app. We received an order with billing and shipping addresses the same and a low risk from Shopify. In the old days, we would have shipped, confident that it was a good sale. Today, we use Signifyd to avoid this.

In this case, one of my employees did not realize the guarantee was still in review and shipped anyway. Signifyd came back and said the order appeared fraudulent and we quickly contacted FedEx and had the package stopped and returned to us. That would have been a loss of several thousand dollars. Not only did we avoid a loss and chargeback, but by having a record of no chargebacks helps maintain a relationship with the payment processor.

I cannot understand how any merchant would not use this app. Now, if only they come up with a fraud protection app!

We have been using Signifyd for a long while now. Earlier this year, they took the initiative to contact us since we were on a really old plan and they were looking to shift everyone off. Their team is very patient and transparent with us throughout the entire process. We had to get this approved by Upper Management and everything. Their team is very knowledgeable and it shows that they work and communicate very well. After the contract was signed, their implementation teams and the Customer Success Manager took care of us from getting everything ready on the backend to implementation. We did have a fraud attack a while back and this definitely did scare us, but their app took care of the fraudsters and their team did a great job explaining everything that was going on and resolutions for any issues that come up. I highly recommend Signifyd for your fraud protection needs.

If I were making recommendations to someone opening a shopify store, I would tell them that signifyd is the first app/service they should implement.

For a fee of 1% of each sale, we get the same level of fraud protection that we were paying 8% for on ebay. That's a no-brainer.

They also offer a 4% fee a la carte option where you can pick and choose the sales you are concerned about and ask them to guarantee only those. I imagine this would make sense for many shopify stores. And, again, that's only half of the fee that I pay ebay on every single sale for fraud protection!

In addition, signifyd offers a ton of free* data about each sale and customer that goes well beyond what shopify and paypal offer: buyer's purchase history on other sites, names of other people/entities at delivery address, etc.

Finally, the team at signifyd is excellent. When you email or call them, you get the sense that the person you're speaking to knows exactly what he or she is doing and is generally interested in helping you. A good feeling when you're dealing with something as important as fraud protection. It also feels like a big, professional company, which is a welcome change from some of the other app people I've contacted who seem to manage their shopify app as a hobby or side job.

*free as long as you display their badge at the bottom of your site, which they will do for you, and actually looks good at the bottom of your webpage.