Signifyd

I will update my review as they did reach to use to make things right, in the end. Things were clarified. It helps to really pay attention to their rules and requirements if you want to be reimbursed.

We really appreciate the additional protection against chargebacks and the enhanced fraud detection. Their customer service is very helpful when we've needed to make changes to their account and had questions about the process

Signifyd gets 5 stars for preventing fraud and notifying me immediately if any questions occur regarding my orders. Their service is excellent and they are a great provider of e-commerce fraud protection. I am very pleased with Signifyd!!

We have been using Signifyd for approximately 3~ years, it does exactly what it describes - provides full fraud analysis, guarantees safe transactions and rejects fraudulent ones.

Initially our chargeback rate was a little high while the network was growing and learning - and in every instance we were promptly provided full reimbursement for all guaranteed orders through Signifyd.

The system has gotten so good now that we receive next to no chargebacks anymore, not to mention the countless hours we've not had to spend manually reviewing every order, and of course money that we would have lost from fraudulent orders.

Like them more than the other competitor products on the market. Easy to see what orders are at risk. Don't ship without it!

We invested in Signifyd over 3 years ago and have never looked back! Great customer service with a product that keeps getting better. We use the Guarnateed service on all payments and we no longer waste manual time checking fraud. If one does get through the net we're covered and we get paid back (plus the chargeback) within 3 days. We looked at other platforms and settled on Signifyd and its one of our best decisions on SASS software, obviously on par with choosing Shopify. Thanks again Signifyd!!

I can't imagine why anybody would give this less than four stars. They do exactly what they say. I've used this app for a couple months now and it's awesome.

Their in-house security check adds an additional layer of protection to high-risk orders and as long as you don't approve sales they decline they're really good about reimbursing. I've had three reimbursements already and they were paid out within 24 hours of the request. One time they asked for some additional information. That's it...

As an unexpected plus they decided to challenge a chargeback with the bank and had their team handle all of the paperwork. During this challenge they STILL paid me out in full. The only caveat is that I have to return recovered money. Totally fine.

I HIGHLY recommend these guys.

The service Signifyd provides decreases my risk of fraud so much more than the useful but rudimentary app from Shopify. It is well worth the cost especially when you consider the time it would take to gather and evaluate the information Signifyd does.

Works perfectly..We had signifyd for over 3 months now. Only suggestion would be to improve the communication at support level

Signifyd helped us catch fraudulent orders, which we promptly refunded and declined. This is one service that we definitely think is worth the money since it gives us peace of mind when shipping (especially internationally). We haven't had to file any claims yet, so we can't really rate how that process is yet.