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Our store had recently been hit with a slew of charge backs, so we began to look into a good fraud prevention tool.
Signifyd turned out to have the best ROI when it came to features and services offered.
We required a somewhat custom solution to allow our store to fulfill automatically based on the fraud score and Signifyd didn't miss a step in helping us implement.
Fantastic product which paid for itself in the first 4 days of use.
We have to update the review, and they did contact us in the end trying to make things right. While not perfect, their app is rather accurate in detecting fraud.
Effortless to install. Extra level of scrutiny is very useful in this day and age. Easy to use, very clean UI, email alerts mean we can set and forget unless there is something to review.
We have been using Signifyd for a long while now. Earlier this year, they took the initiative to contact us since we were on a really old plan and they were looking to shift everyone off. Their team is very patient and transparent with us throughout the entire process. We had to get this approved by Upper Management and everything. Their team is very knowledgeable and it shows that they work and communicate very well. After the contract was signed, their implementation teams and the Customer Success Manager took care of us from getting everything ready on the backend to implementation. We did have a fraud attack a while back and this definitely did scare us, but their app took care of the fraudsters and their team did a great job explaining everything that was going on and resolutions for any issues that come up. I highly recommend Signifyd for your fraud protection needs.
I will update my review as they did reach to use to make things right, in the end. Things were clarified. It helps to really pay attention to their rules and requirements if you want to be reimbursed.
We really appreciate the additional protection against chargebacks and the enhanced fraud detection. Their customer service is very helpful when we've needed to make changes to their account and had questions about the process
Great App! Support people are helpful.
Signifyd gets 5 stars for preventing fraud and notifying me immediately if any questions occur regarding my orders. Their service is excellent and they are a great provider of e-commerce fraud protection. I am very pleased with Signifyd!!
As a SME online store based in Australia, we have had massive issues with fraudulent transactions coming out of the greater APAC region. This App has reduced our charge-backs to 0. Fantastic product... Cannot speak highly enough of this App, it has saved us Thousands.
Very easy to install, good looking interface and simple to use.
Flags minor as well as major concerns - does make you investigate further. It also pulls in Shopify customer info to help you evaluate.
Would recommend.