Signifyd‑Chargeback Protection , 159 avaliações

Good app and does what it says. It has an algorithm which will automatically approve or decline a transaction. There have been a couple of high ticket items that the app had declined but with a little bit of research, I submitted evidence that the order was legit (finding customer data on the web, mostly via Google and social media), I got signifyd to approve them in the end. It can sometimes take a couple of days for them to personally review the risk of an order, which is not great if you are an online retailer and quick delivery is key.
That is why it gets 3/5. Algorithm gets it right 8/10 times and when you want to re-apply a declined transaction for approval, it can take a couple days. Otherwise, am happy with this app. We signed up for 1% off all transactions go to them, they are making a killing off of us. No fraudulent order has yet been claimed since we've selected this app so cannot vouch for its Chargeback promise to pay back.

Signifyd is very easy to install and use. It takes the guesswork out of processing 'questionable' big ticket orders. Particularly those international orders where billing address/shipping address discrepancies raise flags. Signifyd gives you the peace of mind to know that you are fulfilling legitimate orders and not subjecting yourself to chargebacks. Great app!

This app has been able to flag charges which may appear fraudulent. It is simple to use and has been able to save us money by avoiding fraudulent charges. I have been impressed with the customer service and how quick the Signifyd team has been to questions and concerns. Highly recommend this app.

Gotta have this if you sell expensive items through the shopify cart.

This app is a must have. Either your a booming large business or a one person operation, Signifyd prevents fraudulent transactions before you ship. Love this app... has helped us in some bad situations.

If you worry or have trouble with fraud, use Signifyd. Their information is more detailed and culled from a far larger data set than other tools (including the built-in tool on Shopify). We ship our products globally so protecting ourselves from fraud is critical.

I have yet to leave an app review since I started my store in November 2014, but my experience has been so great so far that I feel this app deserves our recognition. We do not have enough fraud orders to use a monthly paid service, but the ability to submit orders as needed for review has been tremendously reassuring thus far.

The customer service is extremely helpful as well. I definitely recommend to any businesses that wants an affordable way to confirm the legitimacy of its orders!

Not sure what to rate this app yet as we haven't receive any orders yet. 5 stars for now.

P.S. Their customer support is a bit slow when we asked them for the free plan.

Signifyd has been great for us. They manage all our chargebacks, which frees up our time to focus on what we do best. Overall has been a great for us.

Used and spent 150 last month on this app. 2 orders came approved, but then charged back and they didnt cover them. This company itself is fraud.