Avaliações (333)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 97% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 0% das classificações são de 1 estrelas
10 de maio de 2024

Firstly I must say the invoice templates are awesome and reflect the business feel.

Further to that their customer service is above and beyond, especially Robert, who was most helpful and supportive throughout an issue that I had, no fault of the app, more an issue with my software.

They respond to queries promptly and ensure that they help you to resolve your issue.

If the question is... Should I use this app? The simple answer is 'Yes', no pun intended.

DUO GEAR UK
Reino Unido
Over 3 years usando a aplicação
13 de maio de 2024

Neat and professional designs that are easy to edit by choosing which info to show/hide. It allows multiple templates that you can tailor to your business. We use different templates for our orders (gift receipts/local orders/international). It also allows to print/download invoices directly through Shopify dashboard. Their support team is quick to respond and they were happy to assist us with some modifications and placing a dynamic QR code into the templates. Thanks Robert!

unitkw
Koweit
About 2 months usando a aplicação
5 de maio de 2024

As a business owner focused on customer satisfaction, I can confidently say that Simplio's Simple Invoice app has truly exceeded my expectations.

Our business, Elcielicious, offers a multi-language experience to our customers, and one of our challenges was ensuring that invoices and communications were sent in the language in which the customer ordered. Initially, this wasn’t possible as Simple Invoice used only the shipping address to determine the language, but the support team at Simplio went above and beyond to make the necessary changes to the app's functionality, allowing us to provide our customers with personalized invoices and emails in their preferred language.

From the start, the support team, particularly Robert and Chuck, were incredibly attentive and responsive. They listened carefully to our needs, kept us informed throughout the process, and implemented the changes exactly as we requested. Their dedication to customer satisfaction and their willingness to tailor the app to meet our specific needs was truly impressive.

With the recent updates, Simple Invoice now sends emails and PDFs in the language that the customer used while shopping on our website. This has been a great improvement for our business, as it enhances our customer service and overall experience. The app now works perfectly and meets all our needs.

I highly recommend the Simple Invoice app for Shopify users who value personalized customer communication and want a supportive team behind their invoicing needs. The app is affordable, user-friendly, and backed by an exceptional support team that genuinely cares about customer feedback and satisfaction.

Thank you, Simplio, for providing such an outstanding service!

Elcielicious
Bélgica
3 months usando a aplicação
9 de maio de 2024

Great app, amazing customer service. I strongly recommend using Simplio for your invoicing needs.

Elite Medic
Canadá
Almost 4 years usando a aplicação
1 de março de 2024

Loved the look and feel and end product but finally gave up using when it took 3 to 4 clicks to get invoice to print. Extra steps to get it to bring up invoice trumped look and feel.

SailInfo I boatbrochure.com
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Simplio 2 de março de 2024

Hi there,

Thank you for taking the time to leave feedback on our app. We truly value all input from our users, as it helps us continually improve our services.

We noticed your 3-star review, and we're sorry to hear that your experience didn't meet your expectations. We want to assure you that our app is designed to provide efficient invoice processing with just one click. We're disappointed to hear that this feature didn't fully meet your needs.

If you have a moment, we would love to hear more about your experience and any specific areas where you think we could improve. Your feedback is incredibly valuable to us as we work to enhance our app and provide the best possible service to our users.

Thank you again for sharing your thoughts with us. We hope to have the opportunity to better serve you in the future.

Best wishes,

Chuck

1 de março de 2024

We have not been using Simplio's app for very long but at every step of the way the app has performed over and above our expectations.
In addition, when throwing a curved ball at Robert or Chuck, they have risen to the challenge and enhanced the capability for our immediate benefit, swiftly and exactly as required.
We cannot praise them enough. Keep going!
We'll be back for more and hope to be able to roll out to more stores. Bravo.

Le Pro du Pneu
França
3 months usando a aplicação
11 de abril de 2024

Good, but i have a problem. I purchased the 49 dollar plan (top plan) and it says i can customized my template how i want exactly, even design and personalized code. I cant do it, and it says i will have an administrator taking care of me with questions and nothing. I need a solution here ASAP.

Comercial Zahi Honduras
Honduras
8 days usando a aplicação
Questão respondida por Simplio 13 de abril de 2024

Hi there,

We sincerely appreciate your feedback and apologize for any inconvenience you may have experienced.

We have noticed that emails are not being delivered to your inbox, as it indicates that your account does not exist. This is why you haven't seen our responses. Please consider creating a support ticket or sending an email to our address so that we can communicate effectively.

Your satisfaction is our top priority, and we would love the opportunity to address your concerns and enhance your experience, like we've done for our other 10,000+ users.

Kind regards,

Chuck

14 de março de 2024

Works great and the team provides excellent support. Well recommended!

Indoor Golf Products
Países Baixos
Over 3 years usando a aplicação
13 de fevereiro de 2024

A perfect lifesaver. Easy to modify and prints invoices just the way we want them. Thank you for a great app!

PM Dealz
Canadá
Over 2 years usando a aplicação
13 de fevereiro de 2024

Great app - Does everything. I have not had any issues with it in the 3+ years I have been using it

Trickbox Online Store
Canadá
About 3 years usando a aplicação