Simplr.ai
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Over deze app
Geïntroduceerd
31 augustus 2018
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Klanten-analyticsMet behulp van bot, mensen, AI en integraties helpt Simplr ondersteuningscentra op te schalen terwijl de kwaliteit verbetert.
Simplr is het conversatie-ervaringsplatform voor het NU CX-tijdperk. Het AI-gestuurde platform van het bedrijf verenigt chatbots en menselijke assistentie om direct schaalbare winkelassistentie en klantenondersteuning te leveren. We stimuleren klantinteracties gedurende de hele consumentenreis, waardoor loyaliteit, tevredenheid en omzet toenemen. Bedrijven hoeven niet langer te kiezen tussen kosten besparen versus kwaliteit verbeteren, want met Simplr komen beide van nature.
- Betrek klanten gedurende uitgebreide uren en kanalen
- Elimineer de kosten van het aannemen, trainen en opvoeren van ondersteuningsagenten
- Voorkom e-mailachterstanden via ons altijd actieve netwerk met verhoogde klant LTV
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Prijs
Er kunnen door Simplr Solutions externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie
Gratis te installeren
Simplr rekent op basis van per oplossing, zonder minimum of vaste kosten
Gratis te installeren
Simplr rekent op basis van per oplossing, zonder minimum of vaste kosten
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Alle betalingen worden in USD gefactureerd. Alle prijsopties
8 recensies
- 100% recensies zijn 5 sterren
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0% recensies zijn 4 sterren
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0% recensies zijn 1 sterren
Easy setup of the app. Do note that for Simplr to help with your customer service, you will need a helpdesk software or just a gmail inbox. It was an extra but simple step to do that hookup.
As a new Shopify merchant, I can't wait to get my nights and weekends back. I was attracted by the pay-for-what-you-use model, 24 by 7 support and domestic U.S. agents.
I will follow up with more feedback after I get through the free trial.
Simplr has really allowed our business to grow and respond to our customers in a timely, human response. Amazing team, that really takes the time to embrace our mission and vision. The Service has Really allowed us to focus our energy on boosting sales and marketing without having to be bogged down with customer request. Very quality responses in a rapid time.
Before talking with Vincent from Simplr, I was hesitant to outsource my customer support to a robot human hybrid. After talking to Vincent, I was convinced it was brilliant and worth a try. We were losing hours daily to tackling fulfillment-related support requests after having a flash-sale deal go viral when it was picked up by affiliate publishers. (I know, it was a good problem to have.) Simplr saved us from Customer Support Hell, gave us our time back, and turned out to be BETTER at customer support than we were because they were way faster than us. For the price, you can't beat it. Both cheaper and better than hiring a VA. It's a dream come true.
We use Simplr to help us answer our customer service emails. They are amazing and SO helpful. They take around 80% of our tickets currently which has freed up so much of our internal customer service team's time to work on other aspects of the business. They are a wonderful team to work with and have great organizational processes that will allow them to succeed with any and all clients. All of the employee's are extremely kind, easy to partner with, quick learners and very efficient. They have made our lives so much easier, I definitely recommend Simplr!!
I was a bit anxious about letting the customer service for my store be provided by a 3rd party, but everything went well with Simplr. They understood my soap business, the types of questions we get and responded to my customers promptly, and with courtesy. BTW, love the dashboard! The customer insights were super helpful! Can't wait to see what the future holds :)
Over deze app
Geïntroduceerd
31 augustus 2018
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
Chat , Klanten-analyticsGemaakt door Simplr Solutions
Over Simplr Solutions
Nog geen recensies
5 jaar ervaring bij het maken van apps voor de Shopify App Store
450 Townsend Street, San Francisco, CA, 94107, US
Ondersteuning
Stuur een bericht1-844-474-6757
hello@simplr.ai