Valutazione complessiva
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
28 febbraio 2024

Been waiting for a response for 2 days now, the app is not working properly anymore.

Galaxy Sabers Ltd
Regno Unito
Oltre un anno di utilizzo dell’app
6 marzo 2024

Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"

The Barrel Tap
Stati Uniti
10 mesi di utilizzo dell’app
25 gennaio 2024

We recently switched from Route Purchase Protection to using this app instead. We have started on the Free plan just to try it out but so far, the experience has been great! The support team is very responsive, usually responding within 24h and having the issue fixed in 24-48h. Despite not being on a paid plan, they've offered extensive help to our team.

We will be upgrading our plan next month for a product launch and looking forward to seeing how well it works on a larger scale.

Magpie Games
Stati Uniti
17 giorni di utilizzo dell’app
16 febbraio 2024

App does not work properly with ReCharge.

Many attempts to get support.

Emails take days to get a response, with no solution offered.

Stati Uniti
9 mesi di utilizzo dell’app
1 marzo 2024

I have been a long time customer and the support has been absolutely terrible for the last year or so and i am tired of begging for support. I would look elsewhere.

Stati Uniti
Oltre 2 anni di utilizzo dell’app
23 febbraio 2024

Great app with good customer service!

Ascent Outdoors
Stati Uniti
Quasi 2 anni di utilizzo dell’app
8 gennaio 2024

Was good when I started using it but the support has been unresponsive for days, ive had it installed for 5 days so far and support is not there for 4 days. Claim page is non existent and they are not helping on getting it to show up. We are currently looking for other options where support is more available. I would keep on looking if you think you are going to need help with the support aspect or a claim page.

Kawaii Stop
Stati Uniti
4 giorni di utilizzo dell’app
17 gennaio 2024

Great app & support was superb quick.

Wine To Deliver
Stati Uniti
8 giorni di utilizzo dell’app
22 novembre 2023

Great Service. so much better than parcel panel insurance by a mile!

Victoria Queen | Live with Luxury
5 mesi di utilizzo dell’app
3 novembre 2023

Very happy with the app and the customer service. I asked for 4 things that would like to be looked at and the team acted on all of them in very timely manner. The app is pretty nice to use and simply to grasp after awhile. Highly recommend.

Quality Liquor Store
Stati Uniti
5 giorni di utilizzo dell’app