Simply Shipping Protection
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In base alla valutazione
After being dropped by a major shipping protection provider due to claim volume caused entirely by carrier failures — not anything on our end — we needed a replacement fast. Simply Shipping Protection stepped in seamlessly.
The setup was straightforward, the support team was incredibly responsive, and they even implemented a custom workaround to get our widget pre-selected at checkout when Shopify's native settings wouldn't allow it. Varun went above and beyond to make sure everything worked exactly the way we needed it to.
The free tier is generous and the pricing structure makes sense for a growing small business. We collect the protection fees, we handle our own claims, and nobody can pull the rug out from under us for being "unprofitable." That's the control we needed.
Highly recommend for any indie brand that wants shipping protection without the drama.
Support is below par. They change code that prevents customers from checking out. They have done this multiple times. You also cannot access support as their portal to lucent does not work and you cannot contact them. I do not recommend this.
To their response of changing theme. We update image assets and things that will benefit the site. Every change they made caused the checkout to not work. Their excuses are quite poor!
Dont use this service.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
Our team has consistently provided support for your store, including custom code modifications and setup assistance based on your specific requirements. We have always communicated updates and recommendations in a timely manner and worked diligently to resolve any issues reported.
As previously advised, when making theme changes or switching to a new theme, it is important to ensure that the app integration and custom setup are properly migrated and tested. In this case, our team was not informed of the theme changes in advance, which limited our ability to proactively verify the implementation and prevent potential issues.
We understand your concerns and remain committed to helping you achieve a stable and reliable setup. Successful implementation requires collaboration from both sides, and we are always available to review, troubleshoot, and assist whenever needed.
We value your business and would welcome the opportunity to work together to address any outstanding concerns.
Stop here and install. Fantastic customer support. Highly recommended and very customizable - all you have to do is ask the team to get the desired look.
Very good app. Easy and simple to integrate on your store (it's automatic!). If you have an e-commerce, you definitely need to have this app. Excellent support. Recommend it!
Gives Me Control and Truly Protects My Customers
I used to work with the big insurance companies, but they were keeping most of the money and making it difficult for my customers to file and receive claims. It felt like they didn’t respect my customers or my business. That’s when I decided to take control and handle shipping insurance myself—and I’m so glad I did.
This app has been a game-changer. Now, I can protect my customers properly and keep the profits in-house rather than letting a third party take advantage.
Customer service has also been top-notch. They were super helpful with setup, and communication has been smooth and responsive every step of the way.
Highly recommend if you want to do right by your customers and your business!
If you're looking for an affordable In house Insurance app, this is the one. They have customizable widget, Claim Page to manage all claims and Excellent customer service. I had a trouble with CSS on my theme and they were able to help me provide custom CSS that works for my page. I will be a long term customer of this app.
Simply Shipping Protection is a great app with really good support. Our wishes were tailored to in a very professional manner. We shall be expanding to two more Shopify expansions stores with Simply Shipping Protection.
Hard to install and never got working correctly. Communication with support didn't yield the results we'd hoped for. Could not get the system functioning consistently, resulting in angry customers.
Also, a HUGE issue was when we performed an uninstall of the app, their code was left in our system and we had to pull it out ourselves. Sloppy coding practices.
Would not recommend.
Great app but horrible support. They are never on a their app chat! and when you email them they respond like a robot without proper english! We have contacted them 3 days in a row about our orders not auto fulfilling because of their product but no care in the world to respond to their customers even though we are on their highest plan that promises "expert Support"
July 22/24
Still no response. Worst support ever.
May 27/24
Update:
After a call with the dev team 6 weeks ago, I was told to expect a fix in a week or two...
Six weeks later, no sign of live whatsoever.
They don't answer emails, they obviously don't care about their users.
If I could give zero stars I would.
Feb 16/24
App does not work properly with ReCharge.
Many attempts to get support.
Emails take days to get a response, with no solution offered.
