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This App 100% replaced Route in like one day. Everyone, us & customers, are much happier. Response from support is usually like instant. This is the best app i think i have ever installed.
It's been a good experience using them so far. We ran into a few tech issues but they were quick to respond and get everything working!
This is a very easy app to use for my store. I was having issues with Route insurance and I am glad I made the switch. Customer service is really helpful and answers questions very quickly. The app gives you full control of your claims process . I recommend it .
Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash.
This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.
Great, easy to use app and installation. Customer support is extremely helpful and always willing to help. Usually respond within 1-2 days. Very happy with this app and how it has helped our business as I did not like how other apps such as Route require you to enter your bank information and remove insurance as payouts from you.
This app has provided us with everything we were looking for to be able to self-insure our customers. Plus, the customer support has been outstanding. They are available for communicating, resolving issues, they helped us to implement the coding and they also created customization for our specific needs. We are very pleased and highly recommend.
I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :)
It was pretty easy to install for more than half of the steps. I had a little trouble towards the end, but I was able to get help right away and John Dee set everything up for me. He was even able to help with other questions I had that didn't involve setting it up. I'm really happy with their service
Support was very attentive and the developers integrated the app into our theme quickly. Highly recommend!
Excellent customer service. They went above and beyond to help us integrate this app on our website. It works seamlessly now, thanks to their team! It's simple and easy to use.