Recensioni (142)

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 94% delle recensioni ha 5 stelle
  • Il 0% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 6% delle recensioni ha 1 stelle
24 settembre 2020

I've been using wholesale apps for a few years now. Extremely happy with the customer service, and how quickly they get back to customers!

Flatout Apparel Inc.
Canada
3 mesi di utilizzo dell’app
Data modifica: 10 luglio 2018

Updated: I needed a bit of custom coding to hide my order form from non-logged in customers and Seth and Tejas implemented it for me quickly and painlessly for a very reasonable price. Very happy!

This app provided exactly what I needed for my wholesale website - an easy way for customers to quickly order multiple products and while enforcing minimums.
Seth, Tejas and Maria were helpful and quickly resolved a minor but important issue with my theme. Recommended.

Wholesale Petalandpins
Australia
3 mesi di utilizzo dell’app
Data modifica: 13 marzo 2015

This will be the first 1 star review we have ever left for an application. We work great with many other organized applications on Shopify. We were approached by the programmers of this application in the beginning stages of their application, and tried to work with them on issues we were having with their software.

Since the very beginning they were slow to fix issues, and the application was not even working properly for the 2-3 months. Please keep in mind during the down time, we were still on their pay subscription. After updates were made, we would provide feedback on what features needed to be modified or added. Each time it we would receive some sort of attitude from the developer.

Technical support was extremely unprofessional and unpleasant to deal with. They definitely have the attitude you owe them every time you ask for support or changes. Eventually we decided to move on as it was just taking too long to get things done.

Before uninstalling the application we noticed many of the features we mentioned were now available and the application was working much better, but still has some bugs and aesthetic issues. But here is the best part. After most of the issues were fixed, their team made us feel we owe it to him to keep the application, that they programmed all the fixes for us. Are you serious? The fixes we mentioned would help your existing clients and future clients when using your product, not just us! I highly doubt they created this application for one single user.

In all, the application is actually better than than before, but I wish you luck with support.

zeroUV
Stati Uniti
3 mesi di utilizzo dell’app
12 giugno 2018

Superb app with a great support team behind it. Massive help to customers looking to buy in bulk.

M4tec
Regno Unito
3 mesi di utilizzo dell’app
22 aprile 2020

Good app and really easy to use.
Also, it allows to work with products from different ways.
Very advisable.

FarggiMenorquina
Spagna
3 mesi di utilizzo dell’app
9 novembre 2021

We discussed some changes for 4 Weeks now. The different changes were made, but always in different versions of the Theme. We can't change any of the mistakes because we don't have access to the App's code. Response time to our Mails is horrifying 2 Days. Thats not professional work and we are forced to write such a review because we don't get any response at all.
The requested changes we had were on some issues with standard functionalities that are usual and necessary in the App. They should be implemented by the App support by default and not only mentioned by us. We didn't have any major changes but simple changes already take so long to be implemented. Our going live depends on this app and is delayed several times. Since there are no similar Apps were fully depending on the support and the implementation of the changes. Please contact us and fix open issues asap.

b2b weich-alpaca
Germania
2 mesi di utilizzo dell’app
Wholesale Helper ha risposto 15 dicembre 2021

Sincere apologies on the inconveniences you ran into. Your feedback is really valuable to us.

We understand that a lot of businesses depend on us to respond and deliver in a timely fashion, as they have deadlines to meet to keep their businesses running efficiently. Rest assured though, that this is not a norm here. We were in the process of launching the latest version of our products to better meet the expectations of our valued customers such as yourself, being a small business, we had to leverage our support staff to get the project across the finish line. This may have led to delays in responses that you experienced. We had an understanding about the bugs and issues you'd been running into, but a more sustainable fix for that had been the early launch of the revamped version of our Order Form.

I believe, after a couple of days of inconvenience our support staff and technical teams did bring themselves up to speed on your concerns and have helped you mitigate all of them. If you are satisfied by our product and services thus far then please do update us of your latest feedback simply by updating the current Review. Please keep us posted on any further concerns you might have, rest assured that our staff is here to assist you further.

Data modifica: 29 gennaio 2020

Amazing help from Ajay and the team! Helped with initial integration of the app and ongoing questions I've had. Great app!

Mode & Affaire
Australia
2 mesi di utilizzo dell’app
16 agosto 2021

Works well and serves our needs well, if you have any issues the support is great which makes the app very stable and useful.

Flex A Fab
Canada
2 mesi di utilizzo dell’app
Wholesale Helper ha risposto 18 agosto 2021

We’re always happy to help!

- Wholesale Helper Team

12 gennaio 2015

Simple, to the point and had great customer service and walk through. Perfect.

FuzziBunz
Stati Uniti
2 mesi di utilizzo dell’app
26 giugno 2024

Great app and support! I tried a lot of different wholesale apps before settling on this one. Easy to use, easy integration with their other apps, and their staff quickly addressed my customization requests. Thanks!

Inner Bloom Dispensary
Australia
14 giorni di utilizzo dell’app