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We're using this app in conjunction with some other wholesale apps and overall the experience has been going very well. Jawad and the rest of his team have been incredibly helpful!
We discussed some changes for 4 Weeks now. The different changes were made, but always in different versions of the Theme. We can't change any of the mistakes because we don't have access to the App's code. Response time to our Mails is horrifying 2 Days. Thats not professional work and we are forced to write such a review because we don't get any response at all.
The requested changes we had were on some issues with standard functionalities that are usual and necessary in the App. They should be implemented by the App support by default and not only mentioned by us. We didn't have any major changes but simple changes already take so long to be implemented. Our going live depends on this app and is delayed several times. Since there are no similar Apps were fully depending on the support and the implementation of the changes. Please contact us and fix open issues asap.
Sincere apologies on the inconveniences you ran into. Your feedback is really valuable to us.
We understand that a lot of businesses depend on us to respond and deliver in a timely fashion, as they have deadlines to meet to keep their businesses running efficiently. Rest assured though, that this is not a norm here. We were in the process of launching the latest version of our products to better meet the expectations of our valued customers such as yourself, being a small business, we had to leverage our support staff to get the project across the finish line. This may have led to delays in responses that you experienced. We had an understanding about the bugs and issues you'd been running into, but a more sustainable fix for that had been the early launch of the revamped version of our Order Form.
I believe, after a couple of days of inconvenience our support staff and technical teams did bring themselves up to speed on your concerns and have helped you mitigate all of them. If you are satisfied by our product and services thus far then please do update us of your latest feedback simply by updating the current Review. Please keep us posted on any further concerns you might have, rest assured that our staff is here to assist you further.
Very helpful, has all the features we need to keep our store streamline and working well and the customer assistance is second to none.
Great app and great response from the development team on some features requests and customizations.
The support was essentially real time which is more than we could ever ask for.
I would highly recommend them!!!
Seth did a great job setting up our order form. We needed some custom formatting for displaying available inventory, and he did a great job working to get that done. We are very happy with the app, and know that our wholesale customers will be as well, once our new site launches in December. Would highly recommend, and will be looking to Seth and his team again in the future.
These guys build terrific, problem-solving apps, but their customer service is even better. They really go the extra mile to do all the extras for you and your business. REALLY impressed. I use both their one page form app and also their wholesale pricing app. Happy I found them!
Works great and excellent customer service - they were able to set it up in conjunction with Locksmith to do exactly what I needed it to do. Thanks!
Each time we have a launch on our Wholesale site, this order form will fail to load. If we come back to it later, after the traffic has died down it will work, but what's the point if this app doesn't work when we need it the most.
We're really happy with the App - its let us build the right wholesale solution for our business.
We needed a little customization, and it was done promptly with great support and communication.
I highly recommend the App!
Great App with lots of good features and support. I was very pleased with customer service from tech support.