レビュー (86)

総合評価
4.5
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の6%は4つ星です
  • 評価の3%は3つ星です
  • 評価の0%は2つ星です
  • 評価の6%は1つ星です
2019年5月16日

I'm using this app to sell digital music, the support team has been awesome. Would highly recommend it to other artists it's a simple app. to use and if help is needed they are always available with quick responses.

Say it. Wear it. Share it.™
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年9月30日

Amazing customer service, very responsive and helpful. Reporting and ditigal downloads are a breeze with this app as well.

Fit For An Autopsy
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年8月25日

At the intersection of perfection and delight lies Single Music, the, pun intended, single greatest app to happen to music since the Fender Twin. Their customer service team (shoutout Elijah, Tyler, and Tommy) is so unprecedentedly kind and patient you'd think they were kindergarten teachers and they've enabled such inordinate financial growth so we don't have to be kindergarten teachers. If you want to revolutionize your business go with Single.

Dave Hause
アメリカ合衆国
アプリの使用期間:約1ヶ月
編集日:2023年9月12日

Super powerful app, does most of what others can't. Customer service is amazing but their app falls short with videos and video collections. No videos will appear on IOS devices (Iphone, Apple, Macbook) if you have a newer theme (I use "BE YOURS"). This is a DEAL BREAKER if you are in US most consumers have an iphone or use apple products. You will need to hire outside help or use a free theme to make its functions work. Hopefully in the future they will provide support for paid themes.

EDIT 9/12/23 - 5 STARS
Single has the best customer support i've ever experienced. They have been patient and have been helping me through all the steps to ensure the best integration possible with their app. THANK YOU

NYVES NARCI
アメリカ合衆国
アプリの使用期間:約1ヶ月
Single, Inc.が返信しました 2023年9月11日

Thank you for the review and feedback. We really appreciate you noting how our app is differentiated from others like it.

Single’s video tools are compatible with iOS devices. We have several stores using our video products with full iOS functionality. When we looked into your situation, our team determined the issue was a conflict within your specific theme. This occasionally happens so we reached out to your theme's development team to try and partner with them to resolve, but unfortunately they declined.

While we do our best to make our tools compatible with most themes, there are instances where it’s not always possible. Our team is happy to continue to advise you on how to adjust your theme to get the most out of Single. Thank you!

編集日:2018年10月16日

Wonderful customer support team!
All issues if any, were fixed in a timely manner, definitely would recommend to artists/store distributors!

EK2.ca, Inc
カナダ
アプリの使用期間:2年弱
2018年4月15日

Great app and great support from this team in Nashville. As more and more independent artists function outside of merch deals/companies running their own stores, Single will be a must-have app for forward-thinking artists! Looking forward to future features and functionality.

Iration
アメリカ合衆国
アプリの使用期間:28日
2018年4月9日

Great start for a desperately needed app that makes it easy to sell downloads on Shopify. Really like that there's no monthly subscription charge but rather a small percentage off each sale. Much fairer. GUI is slick and well implemented with a few bugs still to iron out. Amazing real-time support too.

Main thing missing for me is the fact that the track list has no player facility. How are buyers supposed to decide what to buy if they can't listen to anything? There should be a choice of whether to play 30 seconds iTunes-style or whole track like Bandcamp. Hopefully this will be added soon. Also, better integration with Spotify physical product pages for CDs and Limited Editions etc would be nice.

Looking forward to the future.

Daniel Biro
イギリス
アプリの使用期間:1年以上
2020年9月2日

App installs two products, one "track" and one "album". What they fail to mention is that in order to have a play button for a 30sec preview next to your product, you MUST have a visible COLLECTION for each album. SO unless your only wanting music collections, its a mess.

Star Garb
アメリカ合衆国
アプリの使用期間:9ヶ月
Single, Inc.が返信しました 2020年9月8日

Hi Star! Apologies for the confusion, but you do not need to have collections be visible in order for the tracklist / preview to function properly. You are correct that we publish 2 products for a single (something we hope to address soon), but that is simply due to how products work in Shopify and making an album tracklist purchasable. We'll let you know when that has been addressed!

編集日:2019年4月11日

Looks great but the minute you have a problem the 'Single music' team seem unable to find a solution when it doesn't send to shopify. Spent almost a week with them backs and forwards via emails. I could have been doing something else on my biz. Not very impressed.

Just received a response to this message via the reviews. I would suggest checking your emails. Doa search on Baguette Bear, you should then see the numerous emails from your company and me this week. Pretty surprised you didn't check that actually before posting a response! My concerns are clearly, very real.

Baguette Bear
イギリス
アプリの使用期間:9ヶ月
Single, Inc.が返信しました 2019年4月11日

Hi Baguette Bear!

Where have you been trying to reach us? We don't have record of you contacting our support channels prior to today. As you can see in our other reviews, we focus heavily on artist support and it's very uncharacteristic of us to not respond or find a quick solution. We'll get you sorted today via chat in the app.

Update: We did search our chat system and only your message from today is showing - which we responded to and have not heard back. As stated before, please reach out via the chat so we can determine where the disconnect is.

2018年5月1日

The app is really easy to use and has the BEST customer service. Super responsive, prompt and helpful. I love that it automatically submits all our data to SoundScan without us having to do the tedious legwork. Highly recommend!

Marsstore
アメリカ合衆国
アプリの使用期間:8日