Single: musicians & creators

I posted a review like this once before, but I deleted it to give them a second chance. Unfortunately, after a year of use, this app is a JOKE! It looks like it 's being tested in production.

- First of all, the price. I have the SILVER plan. In theory, it's $49/month, but in practice, with 150 to 200 memberships, the bills fluctuate around $250-350 per month.

- Live streaming is an absolute joke, you have to use a third-party app, and 7/10 times the live stream will disconnect.

- Adding videos and organizing them into collections. Here, you only have hashtags at your disposal, which you have to add manually under each video. If you want to create, for example, a training week, it requires combining tags in a dozen or so files.

- Translation: some things are translated automatically, some are not. There is no way to change this.

- Subscription price for the users. This is the biggest downside of this platform; once the price is set, it cannot be changed. You can only use discount codes, but they only work for NEW users. There is no way to compensate old users.

I am glad that I will soon be migrating to another platform, because apart from the high cost of service, this one also costs a lot of nerves.

Great idea but there are so many bugs which makes this app really hard to use. For example, when you make a post about a video chosen from your library, the correct video plays on the "video tab" but on the "post tab" it plays a totally different video.
There are many more small bugs which makes it hard to use.

In theory, it would be great, but I have not yet had it work. Orders are not syncing, and the link to downloads has not been sent.

I am thrilled with the Single app, especially the customer support, which is important. The app is excellent, but as with every solution, some small things could be improved. But the Single-team are fast to reply. Not only fast, they fix things and help you out when it is needed. They listen to suggestions and actually do something about it.

The Single app has been working very well for me since the release of my video rental platform. I recommend them highly!

Single had all the resources I needed to launch my online video streaming platform and when I had issues with my theme's compatibility, they were always able to get back to me right away and fix the issue quickly. Even hopping on video calls to help me. All while I was still on the free tier!

Amazing customer service/support! I've now used Single on over 20 Shopify stores and have had nothing but good experiences while using their digital reporting, physical reporting and fan club features! 10/10!

Single app has been a great partner for Cactus Jack / Travis Scott for many years. Their seamless Shopify integration works great, and custom admin interface is super intuitive. We really value their ability to navigate the music reporting landscape, and their team is always available to help. Highly recommend for any musician or creator.

This app is wonderful. It helped us scale our memberships and easily coordinate them with both our digital and physical products. And customer service was extraordinarily attentive (even on weekends). Highly recommend this app.

Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!

The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.