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Extremely disappointed. I paid for the Pro app and have had an API error since opening the account and setting up a campaign. I've sent multiple chat messages and emails first requesting support, then to cancel and refund my subscription. Zero response thus far.
AVOID INSTALLATION. I opted for the $44 package, which includes three services: Facebook Marketing, Facebook Remarketing, and Facebook Upselling to Existing Customers. Unfortunately, only the Facebook Marketing feature functions correctly, while the other two consistently display errors. Despite multiple complaints and reassurances from the support team that the issue is being addressed, three days have passed without any update. Continuous attempts to reach them through their Chatbot and email have resulted in silence, with no responses received from either channel.
Very Poor.
This is a useless app. They just make money on new users. I paid $20 with for a few clicks as they show, and no sales. Don't spend any money on it.
Also, I wrote a few messages in support chat a few days ago, no one responded. I think most of the reviews bought. Don't spend your time and money.
Hey!
First of all - sorry for not meeting your expectations. As I mentioned in my personal email to you, due to moral reasons none of our big partners are allowing advertising of covid related products - face masks, in your case. Hence the poor results.
Regards,
Romas Juskevicius
CEO and Founder at sixads
**************** GOOGLE ADS DOESN'T WORK!!!**************************
They have a problem. For sure. I should have read the review prior to paying 89 euro a month.
Support is gone most of the time and when they are online they don't answer.
I have been waiting for them to fix this problem for over 3 months.
Paid and waited for NOTHING.
I will report them to Shopify and I am warning you: don't buy this app!
UPDATE: This app polluted my Google Merchant Center with items uploaded by the Shopify API interface. Created a mess and destroyed my account with items in error.
DO NOT INSTALL THIS APP.
THIS IS HOW GOOGLE ADS DOESN'T WORK. 4 MONTHS WAIT PAYING FOR NOTHING!
(<_InactiveRpcError of RPC that terminated with: status = StatusCode.INVALID_ARGUMENT details = "Request contains an invalid argument." debug_error_string = "UNKNOWN:Error received from peer ipv4:142.250.191.138:443 {grpc_message:"Request contains an invalid argument.", grpc_status:3, created_time:"2023-07-09T18:36:00.734767141+00:00"}" >, <_InactiveRpcError of RPC that terminated with: status = StatusCode.INVALID_ARGUMENT details = "Request contains an invalid argument." debug_error_string = "UNKNOWN:Error received from peer ipv4:142.250.191.138:443 {grpc_message:"Request contains an invalid argument.", grpc_status:3, created_time:"2023-07-09T18:36:00.734767141+00:00"}" >, errors { error_code { operation_access_denied_error: CREATE_OPERATION_NOT_PERMITTED } message: "Unauthorized CREATE operation in invoking a service\'s mutate method." location { field_path_elements { field_name: "mutate_operations" index: 1 } field_path_elements { field_name: "campaign_operation" } } } errors { error_code { mutate_error: RESOURCE_NOT_FOUND } message: "Resource was not found." trigger { int64_value: -1 } location { field_path_elements { field_name: "mutate_operations" index: 2 } field_path_elements { field_name: "ad_group_operation" } field_path_elements { field_name: "create" } field_path_elements { field_name: "campaign" } } } errors { error_code { mutate_error: RESOURCE_NOT_FOUND } message: "Resource was not found." trigger { int64_value: -3 } location { field_path_elements { field_name: "mutate_operations" index: 3 } field_path_elements { field_name: "ad_group_ad_operation" } field_path_elements { field_name: "create" } field_path_elements { field_name: "ad_group" } } } errors { error_code { mutate_error: RESOURCE_NOT_FOUND } message: "Resource was not found." trigger { int64_value: -3 } location { field_path_elements { field_name: "mutate_operations" index: 4 } field_path_elements { field_name: "ad_group_criterion_operation" } field_path_elements { field_name: "create" } field_path_elements { field_name: "ad_group" } } } request_id: "yqNNGivgMBdU3EgOahBGFg" , 'yqNNGivgMBdU3EgOahBGFg')
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I deleted my first review which was a good review because I thought this app was cool...at first. After careful consideration, I changed my mind. They do have a responsive customer service team, I'll give them that; but this app contains pop-up ads (NOW) which was not there six months ago that will lead customers off your website. The apps originally contains the stationary rectangular box ads near the footer of my main web-page which I would expect. However, there are pop-up-ads now; that I did not expect and I recently noticed that it just started happening. My only answer is to perform and uninstall then delete this app. I also noticed that for the last six months when I paid for boost ads, I was getting fraudulent activity that was associated with the six-ads when analyzing the fraudulent activity within my administrative back-end. Also, I never really noticed anything special about this app as it never really helped me where sales are concerned. The other thing I noticed is that the development team makes extreme changes to the back-end user interface and also makes changes to the overall dynamics and inner workings of how the ads behave on my website. If you are deciding to use this app, BEWARE and BE MINDFUL of these changes, because they will have a negative effect on on your user interface on your administrative back-end and more importantly your webstore.
Hello! We are very sorry to have let you down :(
Few things need clarification here.
The way how partner ads are displayed on your store may be easily changed in 'Settings' section of our app. Moreover, one may opt out from displaying ads entirely by switching to any of our paid plans.
As per fraudulent activities, even though nobody is safe from those and according to different sources almost half of Internet's traffic is fraud, we are taking it very seriously by meticulously monitoring traffic in our network both algorithmically and also manually. Anything that looks suspicious is blocked and is also reported to authorities.
Boosted impressions wont work. Paid two months subscription and I got only few clicks in the first month and since there is nothing I would like a refund .
Hey!
Please accept my sincere apologies for not performing properly. There must be some technical issue that should not bother you at all.
As I wrote in my personal message - we are working on a quick resolution of the problem for you.
My apologies once again.
Regards,
Romas Juskevicius
CEO and Founder at sixads
I need to see how this works, then I will come back and change it
Hello, I was looking forward on using this app, as it promised easy to use interface. However I'm not able to log in and the customer service isn't responding on my issue since 5 days. If you (Stuff) read your reviews more often, then please reply to me with a solution. I already paid for the service but can't use it. Thank you (will change rating once I can use the app)
They do not even deserve a one star review...ALL Sales we got to our store from sixads were FRAUD sales..now we are getting chargebacks for those scammed sales....we lost sales, product cost, shipping & handling cost ..etc
NOT recommended to any store
Hey!
Sad to hear that and my personal apologies for this. We try very hard to block the IP's that fraudsters use, yet that is technically very very hard unfortunately.
It is sad that bad agents used our service to scam you and also some innocent credit card owners.
Regards,
Romas Juskevicius
CEO and founder at sixads