Skio Subscriptions (YC S20)

Shaw was our launch specialist and he was awesome. Super communicative, quick, thorough, and detail-oriented. We're just using the basics of the platform now, but we're looking forward to using all of the unique capabilities like the surprise and delight, bundling, etc. The app itself is pretty intuitive; easy to use. The whole Skio team jumped in to support us as we were getting started/onboarding. I really appreciated that.

Our brand had a plethora of complicated needs in the migration over to Skio. The Skio team worked overtime to figure out how to meet our needs, especially Jackson! We are happy with the successful migration and look forward to implementing all of the additional revenue boosting optimizations that Skio includes. The customer service team is great and responds within 24 hours, typically less which is very helpful for a smaller team like ours! Also, our customer experience has improved significantly both in terms of the ease of subscription maintenance and the offerings we can now provide. Absolutely recommend.

Absolutely the best subscription service out there, with the best team behind it!! Nothing is problem, their support is out of this world. They ensured everything was exactly how we wanted it. And an effortless migration from our previous provider. Skio is the Telsa of subscriptions. I can not recommend them highly enough. As for the subscribers, they find it so much easier to use, to access their subscriptions, to receive notifications etc etc. If you want subscriptions to be done right, go to Skio full stop.

I strongly recommend the app. All the team Skio are super friendly, helpful and very professional. The experience with the app for our customers is really friendly and I rate all the functionality and settings with 10/10.

Love Skio. Shoutout to Kobi for a quick/painless migration! Passwordless login makes our subscribers so much happier when logging in - they even tell us. AND the conversion rate for subscriptions has seen a noticeable increase. I would highly recommend Skio.

Big shoutout to Adrian, Christian, Laura, and the whole Skio team for getting us up and running in just 3 days! Being a new brand, we're all about being scrappy, so initially, we went with Yotpo's free plan. Let's just say, that wasn't the brightest idea. When we started looking for other subscription platforms, Skio really caught our eye. It wasn't just another paid plan - it stood out big time. The customer portal? User-friendly, super sleek, and easy to manage. And the features? Seriously, they've got everything you could think of, and it's all so easy to navigate. They've really nailed it!

Have nothing but good things to say about switching to Skio! The team was extremely attentive and ready to help whenever any issues occurred. Our subscribers are also very happy with the new interface, and are having a much better experience using Skio. Would definitely recommend!

Top notch team and service! They are constantly working on new updates and features that help merchants like us grow our subscription business.
During the integration process, their support team was extremely helpful and was even able to work on a custom integration for our store. We have some pretty complex logic for a part of our business and their team was able to add extra features to their api to support our functionality! Working with members from different departments/team is always a pleasure.

We just started using SKIO about ~5 months ago and it has been nothing but a success. Here are my "whys" on if you have an e-commerce brand you should use it.

1) Reporting

There are so many reporting tabs in SKIO, every time I ask a question to our support rep on "How To" there's already a feature built into the tool. Also, they are very open to building the internal reporting tools that you suggest.

2) Forecasting

Forecasting inventory/SKU has been super helpful for us to understand which inventory levels we need to keep each item at and standardize on that number.

3) Constant Customer Feedback

Constant feedback along the lines of why customers are taking the actions they are + seeing trends in the data which helps us figure out which directions to build.

4) Predictive revenue

The monthly subscriptions help our business better predict revenue and which SKUs it comes from.

5) Finding your "Whale" Customers

Finding "Whale" or "VIP" is tricky, retaining them is trickier. SKIO offers different tiers of discounts to keep our top customers happy has been a huge plus.

If you're in the e-com business and you're not using SKIO you are missing out.

Thanks, SKIO.

Devon

Skio helped me to set up everything on my store. I have ask several times them to develop some features in order to improve retention. They also help me to change a bit the display when needed and they are very open to improve the app. Thank you the team