Skio Subscriptions (YC S20)

If you're looking for a Shopify subscription platform, Skio is the one.

We migrated across to them from Recharge and the process was seamless. Their attention to detail and assistance throughout the migration was second to none and we've been very impressed with their service since then. Also, their analytics are far superior to the other platforms out there, making it easy to really dig into the details.

100 stars out of 100.

We are another case study coming over from ReCharge. I cannot stress enough how seamless this has been.

I think ReCharge is a great product, don't get me wrong, but I'm a stickler for customer support. Personally, I think it's complete BS how many of these apps take so much money from you, but can't figure out a way to provide exceptional support.

Skio made it clear from the beginning they are not compromising on that, and they have lived true to their word.

Another key thing is that after spending a decade in sales, I'm very sensitive to being sold to. Skio (and Aidan specifically) understand this, and do not push. They consult, provide ideas, and when you're ready, they bring you on. No "this offer is only valid for today" type BS.

First off, they have a dev team that handles the entire transition, in the backend, and without your involvement until it's almost ready to go live.

Secondly, you are assigned a CSM right out of the gate for on-boarding, go-live, and post go-live support.

Our team for this, Sandro & Chris, are both absolute FKN rockstars. They respond fast, in-depth, and follow-up after the fact to make sure it all made sense.

Beyond this, the product is superior to ReCharge IMO for multiple reasons.

1) They take over your account/login page as part of the build, so whether you're a sub, or a single purchaser, you have one clear account for your order history, and the UI/UX is outstanding

2) The data analytics are waaaaay faster load times (almost real-time...sometimes a slight load delay)

3) The customer UX/UI in the portal is way sexier and easy to use

4) Their cancel flow allows for a lot of customization to reduce churn - we've implemented multiple new messages and reasons, along with churn reducing actions

Overall, Skio is moving forward, while ReCharge is playing catch-up (even if ReCharge still has features Skio doesn't yet, it's clear Skio moves fast, and is constantly updating, whereas ReCharge is resting on their laurels)

I love the team, the pricing is fair, and the tech is awesome - I'm excited to see where this goes.

We recently integrated the Skio Subscriptions app into our Shopify store, and it has been an absolute game-changer! Setting it up was a breeze, thanks to the intuitive interface and fantastic customer support.

The app seamlessly integrates with our existing setup, making it easy for our customers to manage their subscriptions directly from our website.

The Build-A-Bundle feature has transformed how we offer products. Its user-friendly interface allows customers to easily create custom bundles, which has significantly boosted our average order value.

Overall, the Skio Subscriptions app has been a vital addition to our Shopify store. It has not only improved our operational efficiency but has also enhanced our customer experience.

Highly recommend for any e-commerce business looking to dive into or expand their subscription offerings!

We just migrated to Skio, away from Recharge, and we're very impressed with the product and the team behind it. They've responded to all our problems promptly and been very personable too. That said, "all our problems" is not that many, because the platform works so smoothly! Everything's more straightforward and user-friendly both for our team and our customers, so we are very happy. Thanks particularly to Josiah and Ben for their help in setting us up & troubleshooting our concerns afterwards!

This is a team that's deeply knowledgeable on the best, and most up to date e-commerce / DTC strategies. As a solo operator they have helped me tremendously not only in getting my subscription program up to speed but also in many other aspects of my business. The product works beautifully as advertised and the quality of their support has made all of the difference for me. Big fan.

Great app, seamless migration from other platform, great CS and good roadmap for new features.

The company is solid looking after what we needed and delivering on what we expected and being transparent along the way. The team is responsive, especially Jackson who is awesome, and so we are very happy with their customer support. The tech part of it is also solid, does what is promised, and we are looking forward to seeing the enhancements we've requested soon.

Honestly the best subscription platform out there for all sized D2C brands. Serious tech. Move quickly and always improving the platform. Serious team who don't mess about and get things sorted quickly!

Excellent customer service at Skio! We had such a smooth and painless transition from our original provider to Skio. Shaw did an awesome job walking us through the steps and answering my endless questions.

Skio are by far the best subscription platform, amazing team, always happy to help and are always improving the platform. Couldn't recommend Skio enough.