Avaliações (164)

Avaliação geral
3,9
Pontuação por nível de classificação
  • 74% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 15% das classificações são de 1 estrelas
14 de novembro de 2024

At first when using this app, inventory values weren't changing, but that was an issue on my end in not changing a setting on Clover. After doing so (with assistance from the SKUIQ support) I have been loving this app for keeping up with my orders and keeping inventory values correct. I highly recommend this app if you use Clover and Shopify together.

Sinz's LLC
Estados Unidos
16 days usando a aplicação
2 de dezembro de 2024

They Charged me 89. through shopifiy after I canceled before the trial date. Chagred another 45 on there website. NO one is avaible to help. Zero customer support.

Dont waste your time. Find another company. I will be disputing these charges.

Wine University
Estados Unidos
9 days usando a aplicação
Questão respondida por o2oCommerce Inc. 3 de dezembro de 2024

Thank you for sharing your feedback. We strive to provide excellent service and appreciate the opportunity to address your concerns directly.

To clarify for other readers:

Billing: You signed up and were charged both through Shopify and directly through our website due to overlapping sign-ups. This is not our standard process and occurred because of multiple account setups. While this was an oversight, we were happy to resolve it promptly once we became aware of the issue. Unfortunately, we were not notified about this until this review was posted. We also extended an offer to provide a refund that went beyond our standard policy to resolve the matter amicably.

Cancellation: Your subscription was canceled immediately upon your request, and no further charges were applied after the initial billing.

Customer Support: While our live support hours are currently limited, our team responded to your inquiries during standard business hours. We understand that this didn’t meet your expectations, and for that, we sincerely apologize.

We value all feedback as it helps us improve, but we kindly ask that reviews reflect accurate information so we can better serve all customers. Resolving issues is always our goal, and we remain open to working with you.

Thank you for trying SKU IQ, and we wish you all the best.

11 de julho de 2024

Great app. I had a complex problem to solve but one of their customer service representatives (her name is Teshanie) did a great job helping me to solve it and also has shown a lot of patience because it was one of those problems where you don't really know what to do but we were working together to solve and it has been solved successfully. I would recommend. The app saves a lot of work too and as we know time is money.

Grandad Tools
Reino Unido
9 months usando a aplicação
Questão respondida por o2oCommerce Inc. 16 de julho de 2024

Thank you so much for your positive review! We're delighted to hear that you find SKU IQ to be a great app that saves you time and effort.

It's wonderful to know that Teshanie was able to assist you with your complex problem and that her patience and dedication helped resolve the issue successfully. We pride ourselves on providing excellent customer service and support, and your feedback is truly appreciated.

15 de julho de 2024

I was able to sync my Shopify products right away and their customer service is amazing. Any time I've had a question or concern, they replied right away with every intention to help me solve my issue. Very satisfied with this app.

Elite Styles Boutique
Estados Unidos
About 1 year usando a aplicação
Questão respondida por o2oCommerce Inc. 16 de agosto de 2024

Thank you so much for your wonderful review! We're thrilled to hear that you were able to sync your Shopify products seamlessly and that our customer service team has been there for you whenever you needed help. Your satisfaction is our top priority, and it's great to know we're hitting the mark. If you ever have more questions or need further assistance, we're just a message away!

Editado a 12 de setembro de 2024

EDIT 9/12/2024 - There have been so many issues in the last two and half months that have not been fixed - I have two products that are best sellers and they consistently DO NOT update in tiktok showing low or out of stock. Customer Service continues to tell me that I am making changes on the Tiktok side and I am not. Recently I've been losing money because orders are being refunded to customers because the shipping info doesn't sync back to TTS even though in most cases the item has already been delivered. Losing money AND product. Cool. I also have a prblem with new items uploading namely, they aren't.

Look elsewhere.

ORIGINAL REVIEW - This app has saved me so many times and makes this whole process not so bulky and chaotic.

TESHANIE IN CUSTOMER SERVICE IS AMAZING. Super helpful, has stayed with me multiple times on chat to make sure my problem gets resolved and I so appreciate that.

Hearts and Sharts
Estados Unidos
About 1 year usando a aplicação
Questão respondida por o2oCommerce Inc. 16 de agosto de 2024

Update 9/12/24: We are very sorry to hear you have experienced such persistent issues. Our support team is dedicated to creating the best experience possible, and it seems like we missed the mark. We thank you for your feedback and are investigating the related cases to do everything we can to create a better experience in the future. Thank you for letting us serve your business and for your honest feedback.

Original Response: Thank you for your kind words! We're so glad that SKU IQ has been a reliable tool for you and helped streamline your process. Teshanie will be thrilled to hear your shoutout! We’re proud to have team members like her who go above and beyond to ensure our customers' success. If you ever need more help, don’t hesitate to reach out—we’re here for you!

11 de julho de 2024

This app can be confusing but when you take you time and do it like you should, the Sku IQ can be a great asset to your business. I was stuck for a little bit but i was able to get fast help By Ms. Teshanie, Man i was goign through but she was able to fix what ever needed to be fix on her end. Thank God!

UmberJLenay LLC
Estados Unidos
5 months usando a aplicação
Questão respondida por o2oCommerce Inc. 16 de julho de 2024

Thank you for your feedback! We're glad to hear that SKU IQ is proving to be a valuable asset to your business. We understand that getting started can sometimes be a bit challenging, and we appreciate your patience in working through the setup.

We're thrilled that Teshanie was able to assist you promptly and effectively. Our support team is always here to help ensure everything runs smoothly for you.

7 de julho de 2024

When we signed up, we were informed that this app would be usable across all three of our locations. After eight months of encountering significant issues and complications, we were told that the app could only support one location. When we contacted customer support, they acknowledged that we were misinformed and offered a refund. However, they only refunded us for two of the eight months we used the app. Despite our subsequent emails requesting a full refund, we have received no response. We hope this message helps other users avoid confusion about how this app works, and we urge Sku IQ to do the right thing by fully refunding us for the time we used their app.

Su'juk
Estados Unidos
8 months usando a aplicação
Questão respondida por o2oCommerce Inc. 9 de julho de 2024

Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience you experienced. Our aim is always to provide accurate information and reliable support to our customers.

We understand your frustration regarding the multi-location support issue. Our records indicate that you successfully used SKU IQ for eight months and pushed over 100 items across platforms during that time. When you brought your concerns to our attention last month, we promptly investigated and issued a refund as a courtesy. We did our best to address your concerns and consider the matter resolved.

We genuinely appreciate your feedback and will use it to improve our communication and services in the future. If you have any further questions or need additional assistance, please don't hesitate to reach out to our team privately at support@skuiq.com.

3 de julho de 2024

I absolutely love this App. We were able to seamlessly connect our online orders which helped us automate our Shopify store. I cant recommend them enough. Very helpful.

Vita Valley Nutrition
Estados Unidos
About 1 month usando a aplicação
Questão respondida por o2oCommerce Inc. 9 de julho de 2024

Thank you so much for your fantastic review! We're thrilled to hear that you love SKU IQ and that it has helped you seamlessly connect and automate your Shopify store. Your recommendation means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

20 de junho de 2024

We seem to regularly have issues with the stock and order syncing between TikTok shop and our shopify store. SKU IQ says everything is working as normal but some orders just go missing and stock is regularly at different levels across the platforms.

Painted
Estados Unidos
11 months usando a aplicação
Questão respondida por o2oCommerce Inc. 26 de junho de 2024

Thank you for sharing your feedback. We apologize for the issues you've experienced with stock and order syncing between TikTok Shop and your Shopify store. Our support team is actively assisting you to resolve these concerns.

We understand how critical accurate inventory and order management are for your business. While SKU IQ indicates that everything is functioning as normal, we recognize the challenges you're facing with missing orders and stock discrepancies. Rest assured, we are dedicated to identifying and addressing the root cause of these issues.

Please continue to work closely with our support team, and we will keep you updated on our progress. Your patience and understanding are greatly appreciated as we strive to improve our services.

Thank you for your continued support.

21 de maio de 2024

A very seamless set up - and when we experienced some issues due to a Tik Tok Update, the team worked so quickly to resolve our problem!! Great customer support from Sergio!

Lash Next Door
Estados Unidos
9 months usando a aplicação
Questão respondida por o2oCommerce Inc. 12 de junho de 2024

We're delighted to hear about your positive experience with SKU IQ and our customer support team, especially Sergio. It's great to know that the setup was seamless and that we could quickly resolve the TikTok update issue for you. Thank you for your feedback!