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App didn't work well. There are much better options that cost a lot less. Customer service is terrible, and they will not work with you to resolve things which cost us a lot of money.
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience with SKU IQ. It’s our mission to provide a reliable solution that saves time and effort, and we deeply regret that we didn’t meet your expectations in this instance.
We strive to offer competitive pricing while ensuring the highest quality of service, and we’re disappointed to learn that you didn’t feel the value aligned with the cost. Additionally, we take concerns about customer support very seriously, as we aim to resolve all issues promptly and effectively.
We’d like to learn more about the challenges you faced and the impact they had on your business so we can work towards a resolution. Please reach out to us directly and we’ll prioritize your case to ensure your concerns are addressed.
Your feedback is incredibly valuable, and we’ll use it to improve both our product and our support experience. We truly appreciate the opportunity to make things right.
SkuIQ is our go-to solution for using Clover POS with Shopify. Responsive customer service from the dev team, ongoing product improvements and reliable sync. Highly recommended.
So far so good. Just started using SKUIQ. After comparing other integrations software, SKUIQ was chosen as it allowed products to be created on either Shopify or Lightspeed. Other platforms had a master location. This didn't suit my needs. Had a few challenges during setup and the support crew have been great. I bit tricky due to our time zone difference but getting on top of things now.
We could not run our business without SkuIQ. They made the process SEEMLESS when we transitioned our shopify store to Tiktok shop. The support team was so helpful and quick to respond to any questions. Savia highly recommends Sku IQ
Thank you so much for your amazing feedback! 🌟 We’re thrilled to hear that SKU IQ has been such an essential part of your business, especially during your transition from Shopify to TikTok Shop. Our team is dedicated to making the process as seamless as possible, and we’re glad we could deliver. Savia’s recommendation means the world to us—thank you for trusting SKU IQ! If you ever need assistance, we’re just a message away.
At first was great. Then we had to call and they had to “push” to get items synced. Now they don’t reply. Bad customer service.
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to address your concerns. Our support team made several attempts to resolve the issue, including providing solutions and offering assistance to sync your items. However, we understand that the proposed solutions did not fully meet your expectations. Many times in the complex environment of connected retail, some solutions require effort from the user as well as the support agent to bring about a resolution. While we wish everything could be automatic - and we are working towards making that happen as much as possible - that was not the case in your situation.
We take pride in being responsive and working closely with our users to resolve challenges, and we regret that our efforts in this case were not satisfactory. Your feedback is important to us, and we’re actively working to improve both our application processes and the overall customer experience to prevent similar frustrations in the future.
Thank you for giving us the opportunity to learn and improve.
I feel great with this app
While the concept behind this tool is promising, its execution leaves much to be desired. The sync functionality can unexpectedly alter your pricing without your knowledge, creating a significant risk of losses. After reaching out to their support team, I initially received a response, but their "engineering team" has since vanished. It's been three weeks with no updates, no fixes—nothing.
If they can address these issues and streamline their operations, this could become a valuable resource. However, as it stands, using this tool adds unnecessary risk to your platform.
Thank you for sharing your feedback and highlighting your experience. We’re truly sorry for the frustration caused by the sync functionality and for any inconvenience this may have created for your business.
To provide some context, Shopify’s pricing fields (Price and Compare-at Price) sync to TikTok Shop’s pricing structure (Price and Sale Price) in a specific way. Currently, our system syncs Shopify’s Price field to TikTok’s Price field, and Compare-at Price is not directly supported for syncing with TikTok. In your case, it appears that the Compare-at Price field was syncing to the Price field on TikTok, which led to the discrepancies.
Our team escalated your concerns to our engineering team, and after careful investigation, we determined that the system is functioning as designed for most accounts. However, we understand that this setup didn’t align with your needs. To avoid these challenges, we recommended either manually managing prices in TikTok or adjusting the use of the Compare-at Price field in Shopify.
We’re actively exploring ways to enhance the flexibility of our sync functionality, including better handling of Shopify’s Compare-at Price and TikTok’s Sale Price. Your feedback is invaluable in helping us prioritize future improvements.
At first when using this app, inventory values weren't changing, but that was an issue on my end in not changing a setting on Clover. After doing so (with assistance from the SKUIQ support) I have been loving this app for keeping up with my orders and keeping inventory values correct. I highly recommend this app if you use Clover and Shopify together.
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that SKU IQ has been helpful in managing your orders and keeping your inventory accurate. It’s great to know our support team was able to assist you in resolving the initial issue and getting everything running smoothly.
Your recommendation means the world to us, especially coming from a valued user like yourself. If there’s ever anything else we can help with, don’t hesitate to reach out. Thanks again for being part of the SKU IQ family!
They Charged me 89. through shopifiy after I canceled before the trial date. Chagred another 45 on there website. NO one is avaible to help. Zero customer support.
Dont waste your time. Find another company. I will be disputing these charges.
Thank you for sharing your feedback. We strive to provide excellent service and appreciate the opportunity to address your concerns directly.
To clarify for other readers:
Billing: You signed up and were charged both through Shopify and directly through our website due to overlapping sign-ups. This is not our standard process and occurred because of multiple account setups. While this was an oversight, we were happy to resolve it promptly once we became aware of the issue. Unfortunately, we were not notified about this until this review was posted. We also extended an offer to provide a refund that went beyond our standard policy to resolve the matter amicably.
Cancellation: Your subscription was canceled immediately upon your request, and no further charges were applied after the initial billing.
Customer Support: While our live support hours are currently limited, our team responded to your inquiries during standard business hours. We understand that this didn’t meet your expectations, and for that, we sincerely apologize.
We value all feedback as it helps us improve, but we kindly ask that reviews reflect accurate information so we can better serve all customers. Resolving issues is always our goal, and we remain open to working with you.
Thank you for trying SKU IQ, and we wish you all the best.
Great app with super tech support !
Thank you for the kind words! 😊 We're so glad to hear that you’re enjoying the app and had a great experience with our tech support team. Providing excellent support is very important to us, and your feedback means the world. If there’s anything more we can do to help, feel free to reach out anytime!