Avaliação geral
4,2
Pontuação por nível de classificação
  • 76% das classificações são de 5 estrelas
  • 7% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 13% das classificações são de 1 estrelas
15 de junho de 2023

Their customers service is NEXT LEVEL amazing. Its not a common ting anymore and having them be so on top of things and have such urgency as if it was their own business they were helping is truly amazing. Never had an issue that couldn't be resolved quickly and efficiently - and most important - easily!

Collins St
Canadá
30 days usando a aplicação
Questão respondida por o2oCommerce Inc. 20 de junho de 2023

Thank you for your incredible review! We're absolutely thrilled to hear that our customer service has exceeded your expectations and provided you with a next-level amazing experience.

At SKU IQ, we take pride in delivering exceptional customer service, and we're glad to know that our team has been on top of things and displayed a sense of urgency to assist you as if it were their own business. Your satisfaction is our top priority, and we're dedicated to ensuring that you receive the support you need.

16 de outubro de 2023

Does what we need and customer support is quick and excellent!

Sprout Living
Estados Unidos
4 months usando a aplicação
Questão respondida por o2oCommerce Inc. 20 de outubro de 2023

We appreciate your feedback! It's fantastic to hear that our product meets your needs and that you've had a positive experience with our customer support team. If you ever have more questions or require assistance in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction and success!

22 de dezembro de 2023

Makes uploading products to TikTok easy and non complicated

Leo's Treasure Box
Estados Unidos
About 22 hours usando a aplicação
Questão respondida por o2oCommerce Inc. 22 de janeiro de 2024

Thank you for your positive feedback! We're delighted to hear that our platform has made uploading products to TikTok a seamless experience for you. If you have any further questions or suggestions, feel free to reach out. We appreciate your support!

25 de setembro de 2023

I had a question to be sure that my set up was good and the customer service was great, friendly, and quick to help me !

OTM Boutique & Bow Co.
Estados Unidos
About 2 months usando a aplicação
Questão respondida por o2oCommerce Inc. 2 de outubro de 2023

Thank you for reaching out with your question and for sharing your positive experience with our customer service team. We're delighted to hear that you found our customer service to be great, friendly, and quick to assist you.

Ensuring that your setup is good and addressing any questions or concerns you may have is our priority. We're here to provide the support you need to make your experience with SKU IQ as smooth and successful as possible.

If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're always here to help you, and we appreciate your trust in SKU IQ.

15 de agosto de 2023

Same day install and SKU IQ syncs with Shopify POS that makes DTC fulfilment on TikTok a breeze. We went viral last week and had hundreds of units sold through SKU IQ without an issue!

Buoy
Estados Unidos
5 months usando a aplicação
Questão respondida por o2oCommerce Inc. 1 de setembro de 2023

That's fantastic to hear! It's great that SKU IQ's quick installation and synchronization with Shopify POS have made direct-to-consumer fulfillment on TikTok so easy for you. Congratulations on going viral and processing hundreds of units smoothly through SKU IQ. We're here to support your continued success, so if you ever need assistance or have questions, don't hesitate to reach out. Thanks for sharing your positive experience!

20 de setembro de 2023

I'm very happy with this app, and the customer service. The app was easy to install and set up, but I messed up on a few things, and needed help. Thank goodness they had a "real customer service team" to help me. We set up a call to share screens and they helped me out. I highly recommend this app.

Fitazzo
Estados Unidos
22 days usando a aplicação
Questão respondida por o2oCommerce Inc. 2 de outubro de 2023

We sincerely appreciate your positive feedback and are delighted to hear that you're very happy with SKU IQ and our customer service. Making your experience seamless and providing assistance when needed is our top priority.

We're glad to hear that you found the installation and setup process easy. We understand that even with user-friendly interfaces, occasional hiccups can happen, and that's why we have a dedicated customer service team in place.

It's great to know that our team was able to assist you effectively by setting up a call and sharing screens to resolve any issues you encountered. We believe in providing real, human support to our users, and your recommendation means a lot to us.

31 de maio de 2023

I have been using this app since I was able to open up our tiktok shop. They have been excellent with customer service and following up. We had a major issue with orders being duplicated and engineering team worked to fix that issue for us. Love it!

Thick Thigh Tribe
Estados Unidos
28 days usando a aplicação
Questão respondida por o2oCommerce Inc. 20 de junho de 2023

Thank you for your wonderful review! We're thrilled to hear that you have been using our app since the opening of your TikTok Shop and that our customer service has been excellent throughout your journey.

We sincerely apologize for the inconvenience caused by the issue of duplicated orders. We understand how critical it is to have a smooth order management process, and we're glad to hear that our engineering team promptly addressed and resolved the issue for you. Your satisfaction is our top priority, and we're committed to providing a seamless experience.

We appreciate your patience and understanding while we worked to fix the problem, and we're delighted that you are loving the app overall.

3 de agosto de 2023

The customer service is amazing for all of these services. They are all so helpful and make linking/connecting different platforms so easy, I highly recommend using this and installing!

Lovely Gift Haven
Estados Unidos
3 months usando a aplicação
Questão respondida por o2oCommerce Inc. 6 de agosto de 2023

Thank you for your glowing review! We are thrilled to hear that you had an amazing experience with our customer service team and found them to be helpful in linking and connecting different platforms. Providing excellent customer service is a top priority for us, and we're delighted to know that our team could make the process easy and enjoyable for you.

Your recommendation means a lot to us, and we're grateful that you're encouraging others to use and install our services. It's feedback like yours that motivates us to continually improve and deliver the best possible experience for our users.

23 de agosto de 2023

I'm new to TikTok Shop and without skuIQ I don't think I would be making this leap in expanding my business. The support has been phenomenal. Teshanie with the support team is a literal superhero. Everyone has been so helpful and kind, something that's rare in customer service these days. Thank you, skuIQ!

B Makes Three
Estados Unidos
23 days usando a aplicação
Questão respondida por o2oCommerce Inc. 1 de setembro de 2023

We're thrilled to hear that SKU IQ has been instrumental in helping you expand your business on TikTok Shop! Your kind words about our support team, especially Teshanie, are truly appreciated. We're here to provide exceptional assistance and support whenever you need it. Thank you for choosing SKU IQ, and we wish you continued success in your business endeavors!

15 de agosto de 2023

This is the only app that has actually synced with my store! It’s Been so easy and when I had confusion about the free trial the support chat helped me quickly ! I would 10/10 recommend!

IzahHandmade
Estados Unidos
About 1 month usando a aplicação
Questão respondida por o2oCommerce Inc. 1 de setembro de 2023

We're delighted to hear that SKU IQ has successfully synced with your store and that our support chat was able to assist you promptly. Your recommendation means a lot to us, and we're here to continue providing a seamless experience for you. If you ever have more questions or need assistance, don't hesitate to reach out. Thank you for choosing SKU IQ!