SKU IQ for TikTok Shop or POS

Thank you for your feedback.

Our standard policy includes a 30-day free trial and a 30-day window for refunds from the start of a paid subscription. However, we do make exceptions for technical issues. We encourage you to contact our support team, explaining any challenges you've faced so we can work together toward a satisfactory resolution.

Regarding your mention of a chargeback claim with your bank, please note that once a dispute is initiated, it is handled by the banks, and we are unable to issue refunds directly. Nevertheless, we are more than willing to collaborate with you to address your concerns and resolve any issues you may have encountered.

Feel free to reach out to our customer support team at support@skuiq.com, and we'll be happy to assist in finding a solution.

Thank you for taking the time to share your feedback about your experience with SKU IQ. We sincerely apologize for the difficulties you encountered while trying to integrate our software with your Square POS and Shopify store. We understand your frustration, and we want to address your concerns as best we can.

First and foremost, we regret the inconvenience you faced during your interaction with our platform. Your experience does not align with the level of service we aim to provide. We genuinely value your input, as it helps us identify areas where we can improve our product and support.

It's disheartening to hear that despite your best efforts and the time invested, SKU IQ was unable to meet your inventory management needs. The issues you described, such as inventory scrambling and subscription fees, are certainly not the experience we intended for our users. We are committed to resolving such issues, and your feedback serves as a crucial point of reference for our ongoing efforts to enhance our platform.

Regarding your refund request, we want to assure you that we take such requests seriously. We will review your case promptly and work to provide a resolution that aligns with our policies and your expectations.

Your feedback reminds us of the importance of clear and transparent communication. While we strive to offer solutions for various POS and e-commerce systems, we understand that not all integrations may work seamlessly for every user. We will take your suggestion to heart and work on improving our communication about the compatibility of SKU IQ with specific setups.

We genuinely appreciate your patience and understanding, and we are committed to learning from this experience to ensure that every customer has the best experience possible.

Merci infiniment pour votre aimable retour ! Nous sommes ravis d'apprendre que notre service à la clientèle a pu vous aider à configurer l'application de manière simple et sans tracas. Votre recommandation à 100 % est très appréciée. Si vous avez d'autres questions ou besoins à l'avenir, n'hésitez pas à nous contacter. Nous sommes là pour vous assister ! :)