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Awesome support, answer very quickly and thoroughly. Lots of easy integrations to get set up with a download button.
Hi there!
Thank you so much for your 5-star review! We're thrilled that you found our support to be awesome and responsive. Your positive words about our quick response times and easy integrations make all our efforts worthwhile!
Should you need anything else, do not hesitate to reach out at any point!
Thank you!
Been using this app for a while now to deliver digital products to customer accounts and it works well for that. I wanted to use SkyPilot with another app but was getting hung up on some technical details so I reached out to support, who put me in contact with the manager, Alessandro. He reached out to the developer of the other app, explained the issue we were having with getting the apps to work together, and looped me in so all three of us could communicate easily. Alessandro exceeded expectations and was very knowledgeable, professional and friendly!
Hello,
We're thrilled to know that Sky Pilot has been effective in delivering digital products for you. It's great to know that our app is making a real difference to your experience!
Your feedback about Alessandro is greatly appreciated. We believe that good customer support should be fast, friendly, and above all, solve your problems. We're glad to hear our team was able to assist you in integrating our app with another one, and that our support was knowledgeable, professional, and friendly.
Thank you once again for taking the time to share your positive experience with us. Your feedback is important for us to continue to improve and provide the best service to our users.
Best regards,
The Shop Circle Team
I don't know what I would do without Skypilot. It is by far the simplest way to deliver digital products to my buyers. I also love that they email me warnings about buyers who have accessed the file more than a certain amount of times, so I can investigate further. It also takes me seconds to attach products to my listings, making the process of listing new things a breeze! Great customer service as well...they respond to questions in minutes! Highly recommend!
We're thrilled to hear how much you're loving Sky Pilot! It's fantastic to know that our app is making the process of listing and delivering digital products easier for you. We designed our features with businesses like yours in mind.
Thank you again for sharing your experience and for your recommendation. Your feedback helps us continue improving our service.
All the best,
Customer Success Team
Easy to integrate and upgrade from the basic digital download app. Includes good QoL features such as order history and customer download links.
Good customer service, has helped me iron out small graphical issues quickly.
Hi there,
We're extremely delighted to hear such positive feedback about Sky Pilot - Digital Downloads. We sincerely appreciate your acknowledgment of how easy our app is to integrate, upgrade and its quality of life features like order history and customer download links.
Also, knowing that our customer service team was able to assist you quickly with graphical issues brings a smile to our faces. It's the kind of experience we endeavor to provide every day.
We'd love to keep providing great service to awesome customers like you, and we appreciate the time you took to share this fantastic feedback. Remember, your feedback guides us, it helps us understand what we're doing right and make your experience even better.
Kind regards,
The Shop Circle team
nitesh was very helpful
Hi there,
We're thrilled to hear that you found our team member Nitesh to be very helpful! Your 5-star rating is much appreciated!
We always strive to provide our customers with the best possible service, and we're glad to know we hit the mark with you!
Thanks once again for your kind words – they mean the world to us!
Cheers!
Great support and easy to use interface.
Hi there,
We're over the moon to hear that you find our interface easy to use and our support helpful! It's fantastic to know we're hitting the mark for you!
Your feedback helps us stay on course and continue improving; thanks for taking the time to share your positive experience!
Best,
The Shop Circle Team
Alessandro and Sanjay have be extremely helpful and were prompt to help me solve all my questions and issues. Both we very friendly, professional and were patient as they helped me navigate a platform I'm not very familiar with. I can't praise their customer support and technical knowledge enough.
They also helped me better understand Sky Pilot and I have found it to be a tremendous resource for our type of shop model.
Hello,
Wow! It's fantastic to hear such positive feedback about Alessandro, Sanjay, and their technical expertise. We are delighted that they could offer you the assistance you needed while navigating our platform. Their friendliness, professionalism, and patience are certainly qualities we proudly uphold at Shop Circle.
Also, we're thrilled to know that you find Sky Pilot to be a great resource for your shop model. Satisfaction like yours motivates us to ensure we continue providing top-notch support and effective solutions. Thank you for sharing your experience, it's a testament to the efforts we put into customer satisfaction.
Should you have any further queries or require assistance, please do not hesitate to let us know. Your feedback and success are important to us.
From the team at Shop Circle, thank you once again!
The product works very well and has everything I need. The support team is the main reason I will be staying. 5/5!
Thank you so much for your fantastic review! We're extremely pleased to hear that you find our product useful and it meets all your needs. The fact that our support team has had such a positive impact on your experience really makes our day.
We're committed to providing top-notch service and support to all our customers, and we're delighted to know that we'll be continuing our journey together. Your positive words motivate us to strive for excellence and do our best every day.
Remember, we're here for any further needs or questions you may have. Your feedback helps us continue to provide the quality service that you and all our customers deserve.
Best regards,
The Shop Circle Team
Great app l for delivering my digital products. Easy to use and has great tools and options to make the product deliver when clients have paid. I recommend. Support is quick, friendly and efficient.
Hello,
It's wonderful to hear that you're having such a great experience with Sky Pilot - Digital Downloads. We're particularly pleased to hear that our app's ease of use and the tools we provide have proved beneficial in delivering your digital products efficiently.
Thank you for taking a moment to recommend us, and for highlighting our support team's quick and efficient assistance. Our team strives to offer prompt, friendly support and it's great to know we hit the mark for you.
Your feedback is key to our continued effort to improve and deliver top-quality service. We appreciate your support and positivity.
Best regards,
The Shop Circle Team
Customer service is top notch and got my issue resolved very fast. They are great with fast communication. I highly recommend this app for your store if you offer any sort of digital download or download that you want your customers to have easy access to. Thank you again to the team for getting me fixed back up. XOXO
Hello! We're thrilled to hear that you had such a positive experience with our customer service and that we could assist in resolving your issues swiftly. Your kind acknowledgement truly means a lot to our team.
We're proud that our Sky Pilot - Digital Downloads app meets your needs, and it's fantastic to hear that you recommend our app in your store for easy access to digital downloads. Your appreciation encourages us to strive harder and deliver the best experiences.
Remember, we're always here for you should you need our help again. Thank you for taking the time to leave this wonderful review. We greatly value your feedback.
Best wishes,
The Shop Circle Team