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We switched from a custom app we had made a few years ago to Sky Pilot and are very happy. The transition has been painless thanks to the amazing customer service. Questions are always answered on the same day, often within minutes. Anything that was beyond our technological knowledge was done by the Sky Pilot developers themselves at no extra charge.
Truly amazing.
Reasons we switched to Sky Pilot:
needed something that would automatically update
better interface
easier access to links
cost competitive
more options
Hello! Wow, your feedback has really brightened our day. We're thrilled to hear you had such a smooth transition to Sky Pilot and that you appreciate our customer service - we always aim to respond as quickly and efficiently as possible.
We're also extremely pleased to hear that Sky Pilot has met the needs you were seeking - automatic updates, improved interface, easier access to links, competitive cost, and an overall increase in options. We made a promise of making our app user friendly and we’re glad that we've managed to fulfill that for you.
Your positive feedback inspires us to continue working hard to ensure the quality service that you - and all our valued clients - deserve. Your review just made our day even brighter!
Stay tuned for more updates. Remember, our team is always here ready to help. Thanks for choosing Sky Pilot.
Best wishes,
The Shop Circle team.
Very helpful support
Hi there,
We're thrilled to hear that you find our support team very helpful! This is the kind of experience we aim to provide for all our users - your positive review means a lot to us and we always try to be there for any assistance!
If there is anything else that we can do for you, please let us know!
Best,
The Shop Circle Team
Ich benutze diese App seit ca.5 Jahren für meine Digitalen Produkte und bin immer sehr zu frieden gewesen. Ich brauchte Hilfe, als ich den Shop auf shopify 2.0 umgestellt hatte und bekam durch den Support chat sofort hilfe und hatte im Handumdrehen alles installiert. Vielen dank für diese tolle App <3
I have been using this app for about 5 years for my digital products and have always been very satisfied. I needed help when I switched the store to shopify 2.0 and got immediate help through the support chat and had everything installed in no time. Many thanks for this great app <3
Hey there,
Thank you for being a loyal user for the past 5 years!
We're thrilled to hear that our support team could assist you quickly with your switch to Shopify 2.0. Your satisfaction is our top priority, and we appreciate your kind words and support!
Should you need anything else, do not hesitate to reach out!
Cheers!
Skypilot is a huge asset to my digital design business. Any time that I have needed assistance, Skypilot customer service has always helped until the issue is resolved. Nitesh was knowledgeable and helpful in problem solving and resolving my issue very quickly.
Hello,
Thank you for your fantastic review and the full 5-star rating! We're thrilled to hear that Sky Pilot is playing a crucial role in your digital design business! It's our priority to offer you assistance anytime you need it, so we're glad to know our customer service has been helpful!
Feel free to get in touch if you need help with anything else!
Best regards,
The Shop Circle Team
My issues and concerns with my customer service rep, Cherose was addressed and handled with care. My problems were solved.
Hello,
We really appreciate your feedback and are thrilled to hear that your concerns were addressed to your satisfaction by our customer service representative, Cherose!
Providing excellent customer support is something we strive for and we're glad we could help solve your problems!
Please do let us know if you need anything else!
Best,
The Shop Circle Team
Good.
Hello there,
Thank you for leaving us a 5-star rating! Your positive feedback means a lot to us; we are continuously working on improving our user experience, and it's reassuring to know that you enjoy our app.
If there's anything more you'd like to share about your experience, or any suggestions you have on how we can make your experience even better, please don't hesitate to let us know!
Best,
The Shop Circle Team
Nice customer support
Hello,
We're thrilled to hear that you had a great experience with our customer support at Shop Circle! We work hard to provide the best service possible, and your words mean a lot to us!
We look forward to serving you further!
If there is anything else that we can do for you, please let us know!
Best,
The Shop Circle Team
Why is there no way to customize the description in the downloadable library? My item has a lot of text and now it takes half the screen with no formatting that I cannot change. Customers don't need to read all that after purchasing
Paul was super kind and right away knew my problems how we can solve them. Ready to rumble with Sky pilot now. Seems like a super helpful and making it happen - team.
Hello,
Thank you for your kind words and the 5-star rating; we're absolutely delighted to hear positive feedback about Paul and our team! Your feedback plays a crucial role in our continual strive for excellent customer service!
Should you need any more assistance or have any questions in the future, please do not hesitate to reach out to us!
Best,
The Shop Circle Team
Ive only just started to use this app, big files take longer to upload. I did a test order and had to use my email as a log in on my website to access the file. I spoke to Nitesh who helped me disable this feature so I can access it straight away without logging in.