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Outstanding level of service provided by the team at sky pilot. Answered my extended list of questions and helped my customize everything to suit my store. brilliant team and a brilliant product
Hello! Your warm words mean a lot to us at Shop Circle. We are thankful for your high praise about our Sky Pilot service and we're pleased to hear that our team was able to assist you with your customizations, as well as answer all your queries.
We believe in providing our customers with the utmost care and attention, and your feedback affirms the hard work our team puts in every day. Do not hesitate to ask if you have further queries or need more assistance down the line. Your satisfaction is our motivation!
Thanks again for your stellar review and we look forward to continuing to serve you.
Sincerely,
The Shop Circle Team
Fantastic functions if you want to sell digital products and create the best user experience with customer accounts, and videos/e-books directly on the store.
Very good support aswell, helpful and will definitely guide you through any inconvenience or question.
Totally recommend.
Thank you so much for your wonderful feedback and the perfect rating! We're thrilled to hear that you're finding our Sky Pilot app useful for selling your digital products and that it's enhancing your customers' experience.
All the best,
Customer Success Team
Alessandro was such a huge help with your fulfillment issue. I had been struggling with auto fulfillments for months and he was easily able to troubleshoot the problem and have it fixed within minutes. Thank you!
Thank you for your review! We appreciate your feedback and strive to continuously improve our app for the best experience. Please feel free to reach out to us directly if you need any assistance. Thank you for your support!
All the best,
Customer Success Team
Super helpful app which gives me and my team control and customisation over the products we provide our clients. 10/10 customer service from Alessandro running me step-by-step through Skypilot and giving me a free call before I even purchased the product. Highly recommend!
Thank you for your wonderful review! We are glad to hear that our Skypilot App has been helpful for you and your team, and that Alessandro was able to provide you with 10/10 customer service.
Thank you for choosing Skypilot, we are always here if you need us!
All the best,
Customer Success team
Great app and customer service! I was using another app for sending digital files beforehand but I switched to Sky Pilot because the interface and user experience is much better, and with my current needs I don't think any other app can beat the price (I'm on the starter plan).
I'm giving 5 stars because I have had a really good experience with Sky Pilot - HOWEVER I would have liked to be able to sort my uploaded files into folders before attaching them to the products in my store. I sell digital sewing patterns for women, and for each design I have 1-2 style choices as well as 7 size categories (so up to 14 different categories of files for 1 product). So it's a bit of headache to match the right files with the right sub-product etc when you can't group the files in folders. BUT I have searched the marked for apps that can do this and it seems no app is offering this service anyway...
Thank you so much for your kind words and feedback!! We really appreciate you taking the time to share your experience with us.
We're happy to hear you're having a fantastic time with us as we do our best to help you with anything you need! And don't forget, our support team is always happy to help 24/7.
Have a lovely day,
Customer Success Team
Had a video call with Alessandro today over in Italy. He was INCREDIBLE. Walked me through how to use it with a screen share. Gave me great support that does not always exist. I was also informed they have many other apps and you can get bundle deals by using them. I will be working with them long-term.
Wow! We are so glad to hear that Alessandro provided you with an excellent experience. We strive to give our customers the best level of support they need and it is wonderful to hear that our team goes above and beyond. We are glad that you are considering working with us long-term and please feel free to reach out if you need any help in the future. Thank you for the 5-star review!
All the best,
Customer Success Team
Powerful, and easy to use Shopify App for digital contents.
It's secured, and pumping out feature updates quick.
Also with highest tier, it has ability to self host your file in your own AWS S3 Bucket, and CloudFront CDN.
Switching to self host is instant, and support is very responsive.
Thank you for your review.
We appreciate your feedback and you can be sure that we are continuously striving to improve the experience of our app. We are committed to ensuring that we provide the best product for our users. If you have any suggestions or queries please feel free to contact us.
All the best,
Customer Success Team
Danin was a huge help today with some features I was trying out. I love how easy this app makes it to use my digital downloads in Shopify!
Hi there,
We're elated to hear that you're having a great experience with Sky Pilot and that Danin was able to assist you! Your words are a testament to our team's effort to make our app user-friendly and efficient for managing digital downloads in Shopify.
We greatly appreciate your feedback and we'll pass your kind words onto Danin. You've made our day!
All the best,
Customer Success Team
I recently had the pleasure of using SkyPilot, and I must say it has exceeded my expectations in every way. Not only does the app offer a fantastic range of features, but the customer support provided by Alessandro is nothing short of exceptionalI have done an online meeting with the app representatives and they have guided me step by step through the app setup. Furthermore, they have recorded the setup process and sent it to me so I can always come back to it and figure out the next step of
Thank you for your positive review! We are so glad that you had such a great experience with SkyPilot, from the features of the application to the fantastic customer service provided by Alessandro and Emira. It is our mission to make sure that everyone feels supported and confident in using our app and we are delighted that you had such a successful meeting with us. Thank you so much again for taking the time to share your experience with us!
All the best,
Customer Success Team
This app, has been so helpful for my small business, and my customers.
I had a few changes that I wanted to be made on my website with this app. So I contacted and chatted with a few of the members, they were able to make the changes to my satisfactory. I'm so happy with the service that I received.
Thank you Sky Pilot -Digital Downloads
Thank you for taking the time to leave us a review! We're so thrilled to hear that you enjoy our app. We'd love to hear more about your experience and what you like about it. If you have any feedback or suggestions, please don't hesitate to let us know. We look forward to continuing to serve you with the best experience possible.
All the best,
Customer Success Team