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Great app and great customer service. I contacted sky pilot because I was not sure how to resend notifications and they got back to me very quickly and explained step by step what I needed to do. Thanks!
Thanks for taking the time to leave us this great review! We're really pleased to hear that our customer success team was able to help you with all your questions in a prompt and diligent way.
Please reach out if you need further support :)
Have a lovely day,
Customer Success Team
Where do I start? I am new to Shopify and new to Sky Pilot. They could not have been more kind and patient in helping me navigate an issue. Not only that, but Allessandro (manager) noticed that we are a non-profit organization and provided us with a discount to our plan (actually with additional features)! Who does that? Sky Pilot. EXCELLENT CUSTOMER SERVICE!
Thank you for your review!
We are always working to improve our app and the user experience for our customers, and helping a NPO makes us all very happy!
Thank you again for taking the time to review our app.
All the best,
Customer Success team
Sky Pilot is a game changer for our business. We are very pleased with the tech & the customer service. Thank you Alessandro for being so quick to respond to our inquiries!
Thank you Michelle for taking the time to review our app.
We are glad to hear you enjoyed using our app and that it served its purpose for you. We strive to continuously make our app better, so if there is any way we can improve, please feel free to let us know.
Thank you again for using our app!
All the best,
Customer Success Team
I have been using SkyPilot for almost 3 years now and am still thrilled with how easy and effortless this service makes selling digital items. Any time I've had a question (no matter how small) I get a quick, professional response. I love being able to see which of my customers have downloaded their purchases and how many times. The Access Alert feature has helped me to put a stop to several spambots/pirates/thieves and also allowed me to work with a few of my customers to secure their own email accounts. All in all, a tremendously positive experience!
Thank you so much for the kind review. Great to hear how Skypilot has been helping your business during the last 3 years, and also It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible.
Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊
Have a lovely day,
Customer Success Team
Sky Pilot is an amazing app that we use to give customers PDF copies of their purchases in addition to selling PDF only books. The tool is simple to use, has a great feature set, and their support team is really top notch.
Hi, thanks so much for your splendid 5-star review! We're thrilled to hear that you find Sky Pilot to be an amazing app and particularly appreciate your mention of the feature set and our support team.
Thanks again, and we look forward to serving you for many years to come!
All the best,
Customer Success Team
Powerful, and easy to use Shopify App for digital contents.
It's secured, and pumping out feature updates quick.
Also with highest tier, it has ability to self host your file in your own AWS S3 Bucket, and CloudFront CDN.
Switching to self host is instant, and support is very responsive.
Thank you for your review.
We appreciate your feedback and you can be sure that we are continuously striving to improve the experience of our app. We are committed to ensuring that we provide the best product for our users. If you have any suggestions or queries please feel free to contact us.
All the best,
Customer Success Team
I absolutely love Sky Pilot for my digital file delivery to my customers. The improvements that Sky Pilot has made since I started using it have made my tasks of uploading files so much easier. My customers also love how they can now search their digital library. Thank you Sky Pilot for listening to our requests!!
Wow...So glad to here 🎉! And thank you for your amazing 5-star review. We are always here to listen to our merchants and we constantly strive to give merchants the best experience with our app in terms of functionality and support...Always at your service!
Great support, Alessandro! Using it for our bundle for physical product + online video streaming as a product set to offer greater value for our customers on the product.
What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience, and your kind words about Alessandro and all our support team motivate us to keep giving our best. Thanks so much for trusting us and for spreading the word.
Have a lovely day,
Customer Success Team
I've been using SkyPilot for a few years now and they are great, I've never had any issues with them!
Customer service is always super helpful as well! (Thanks Sebastjan, Segmedina and Harris for all your help!)
Thank you very much for your positive feedback. We are thrilled to hear that you've been satisfied with our service and that our team, especially Sebastjan and Segmedina, have been able to assist you. We look forward to serving you for many more years to come!
All the best,
Customer Success Team
I create and sell digital machine embroidery designs and cut files, so I need a good download app. I switched to Sky Pilot, on the recommendation of a friend who also uses SP on her site, after my website 'exploded' (in a bad way) while using another company's app. Not only was I able to fix the download issues on my site, but I was able to load over 2000 previous purchases back into my customer's accounts! the UI is super simple to navigate, and tech support is amazing! I should have started off with Sky Pilot 3 years ago, I could have saved myself a ton of hassle over this past weekend. If you sell ANY sort of digital files, you NEED Sky Pilot.
What a nice review! So great to hear you love our app, and it does exactly what you were looking for. It makes us happy that our app brings value for you and your business, and your kind words motivate us to keep giving our best. 😍 Thanks so much for trusting us and for spreading the word!