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This app is easy to set up, and I've received the BEST customer service even though I'm still only on the free plan. 10/10 would recommend!
Thank you for taking the time to share your feedback about our app!
We strive to create a positive experience for all of our users and value the time you have taken to give us your valuable input. We are always looking for ways to improve our app and your experience, and we genuinely appreciate your frank opinion and will do our best to ensure your satisfaction in the future.
All the best,
Customer Success Team
Very fast to answer my questions & offer a video call with screen sharing ! Awesome customer experience !
Thank you so much for taking the time to leave us a 5-star rating - we're thrilled to hear that your experience with our customer support was awesome. Our team works hard to ensure that all queries are resolved promptly, and it's fantastic to know that they're making a difference.
Best wishes,
The Shop Circle team
Die App funktioniert wie es soll, und bei Probleme ist man bei dem Kundenservice sehr gut aufgehoben und es wird einem sehr schnell geholfen! Auch bei Vorschläge und Verbesserungen wird ganz schnell reagiert - innerhalb einer Woche wurde ein neuer Button mit "Produkt bereits erworben" implementiert! Mehr Kundensupport und -offenheit kann man nicht erwarten!
Thanks a bunch for your amazing review and for choosing us!! Our goal is to ensure that our app helps your business grow, and our support team will always be there for you to guarantee that. Always at your service :)
Cheers 🤩,
Customer Success Team
I was a total newbie, and this app was very easy to use. I had some "user error" problems early on and they were super helpful and very fast replying to me. I highly recommend Sky Pilot
Thank you for the great review. We’re so glad to be a part of your store's success and are happy to support you in your growth. Thanks for choosing us!
All the best,
Customer Success Team
Amazing app and amazing customer service! Highly Recommend!
Hello there,
We're thrilled to hear that you're enjoying our Sky Pilot app and finding our customer service amazing. Your kind words have made our day at Shop Circle! We strive to offer top-notch services and your feedback inspires us to continue raising the bar.
Should you need any further support or have any suggestions, please don't hesitate to reach out. Your insights are pivotal to our continued growth and improvement.
Appreciatively,
The Shop Circle Team
This app is exactly what my business needed! We used to process digital orders manually, and we always thought there HAD to be a better way to do it. Turns out there is a MUCH better way, and that way is Sky Pilot.
The set-up process was completely painless. We were able to figure out most of the set-up on our own, and when we had occasional questions for support, they provided quick and exceptional help.
When we were getting close to our storage cap, we reached out, and they created a custom plan based on our needs.
If you are looking for an excellent system that fulfills digital orders automatically, look no further!
Thank you so much for your review! We sincerely appreciate you taking the time to share your thoughts. Your feedback is an invaluable part of our growth and development process as we strive to create the best possible experience for our users. If there's anything else you'd like to share, feel free to reach out to us. Thank you again for your support!
All the best,
Customer Success Team
Alessandro was so helpful with assistance in customizations.
Hi there,
Thank you so much for your 5-star review! We're thrilled to know that Alessandro was able to assist you with your customizations and that you found his support helpful.
Don't hesitate to reach out if you need anything else, as we're here to help. Thanks again for taking the time to share your experience with us!
All the best,
Customer Success Team
Easy to use, customer service is amazing. Very thankful that my customers can now set up accounts and see all of their past purchases. This app pulls in past purchases, so my customers can see things they bought a year ago, even though I just got this installed. Very happy!
What a nice review! It's awesome to hear that you found our product useful and we appreciate the time you took to share your experience. Thanks so much for trusting us and for spreading the word.
Should you need any help, feel free to reach us back 😊
Have a lovely day,
Customer Success Team
I gotta say, I am loving this app! We were using the free Digital Downloads and it was just not what we wanted - links were constantly breaking, zip files were a pain, and if someone wanted a refund there was no way to revoke their access since it was all done via e-mail. Almost half our customer service e-mails were just about links not working!
I am fairly new to the company and wanted to find a better solution and found SkyPilot - I was nervous because I am the LEAST techy person there is but it seemed pretty straight forward - and it has been! It's easy to install, easy to use, and does EXACTLY what we need it to do. It also looks so much more professional going through our site rather than an e-mail.
However, the real star of this entire product is Andrew - I must have asked him 1,000 questions before even purchasing to make sure this was right for us. He was so prompt and was able to explain everything perfectly. Once I installed I asked him a 1,000 more and he not only helped me via e-mail, but actually signed in and customized certain visual aspects the way I asked. Amazing. Hands down amazing.
We're still new to the app and just launched it a couple days ago but so far not a single bug, not a single problem. Wish all our apps were like this!!
Sky Pilot is hands down the best app on shopify for digital downloads! WAY better than the Digital Downloads crap app. I HIGHLY recommend!
Thank you Sam for taking the time to share your feedback about our app.
We're glad that you are able to make use of the app and will continue to work hard to provide you with the best user experience. Thanks again, talk soon!
All the best,
Customer Success Team