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Phenomenal Customer Service and Support, on top of being the absolute best line of shopify apps out there. Thank you Devin Zander and the SMAR7 Team, Highly Recommended if you want to have a very highly successful store.
Im trying to cancel my subscription and have been trying to figure it out for an hour. App is not user friendly, makes it complicated to cancel/change subscription.
Hi there! We are the same as every other app in the App Store. To cancel all you have to do is uninstall the app. We also provide 24/7 support and can help if you just contact us
Great !!! Super !!! Why so, because the service online to help is so fast that i have never seen such a service/ So I say YES !!! Very good app !
I use this app and it works great and is effective so I would give it 5 stars in that regard. However I do have some suggestions for improvement which I would love to see implemented in the future. I'm still going to use with this app because I wasn't able to find another app that resolves the below points (and may possibly mean it's just too complicated to implement). It's been about a week of using it and so far I am pleased with the results.
1. There is no way to automate the trigger products, so you have to select every item manually. This means that every time you add new products to your shop, you have to remember to include this in your bundle, if you want to make sure the upsell pop-up is triggered for every customer. It's not an issue if you only have a few products and don't frequently add new products to your shop. But as a retailer that brings in multiple products on a weekly basis, I'd love to have a 'set-it-and-forget-it' approach where there's a default option that can be the "catch all" or based on product collections, e.g. if you buy any item from the "Pen" collection, customer gets a pop-up showing pencil case, ruler, etc. -- this would be easier than manually adding every pen in the shop, or if you bring a new pen into your store, to remember to add it to the bundle.
2. Under Global Settings the app allows to customize fonts that will apply to all offers, but to customize the color of your pop ups, you have to set it for every bundle you create. Why not have color options in the Global Settings? I'm assuming most websites would want to set the colors according to their branding and have it be consistent for all pop-ups.
3. One of the options for upsell is to offer a certain discount or reward when the customer reaches a certain $ amount in their cart. However, if you set a minimum/maximum to this bundle, when the customer receives the pop-up, it shows a bar from $0 to the goal amount, and with each item the customer adds, the bar goes up. However, on the pop-up, it starts at $0 and not the actual amount in the cart. So for example, if the goal is set to $200, and the customer already had $50 in the cart, the pop-up shows a bar of $0 to $200 and it starts at $0 which is a bit misleading since the customer only needs to add $150 more, and not $200... sorry if this is not very clear.
Anyways all in all, I do like this app and will continue using it! I hope the developers take this as constructive feedback, and not any means to discredit their useful app.
Thanks so much for the feedback! You’ve made some great points. We will put these into our roadmap and get to them soon :)
Cheers,
Devin Zander
CEO SMART
Great folks that wrote it. It installs easily, and is easy to use, and a fine return on investment!
BEST app I have ever used on Shopify. The setup is insanely easy, it looks awesome, very clean design & is easy for the customer to understand, the fireworks that go off when the customer reaches their "goal" are an awesome perk, but the best part, this app MAKES ME MONEY! It has easily paid for itself and brings in sales that I didn't have to pay for in advertising. The support is also grade A. Highly recommend!
great support. quick and easy to setup.
this is a great upsell app. the only upsell app that allows customers to choose their upsell and reach a point rather than offering them random products. Love it
This post cart upsell tool is one of the best I have seen and used!
Thanks a lot to Mason and all the smar7 crew for their help to the optimisation of my online store!