Tiny SEO Image optimize, Speed , 2 029 avaliações

Exceptional Customer Service and Swift Problem-Solving - A Must-Have App!

⭐️⭐️⭐️⭐️⭐️

Recently, I encountered a significant issue with my website's meta titles and descriptions not updating correctly. This problem was causing a loss in ranking and an alarming number of search engine warnings. Naturally, I reached out to the TinyIMG support team for assistance.

The responsiveness and expertise of the team, particularly Martin and Julia, were nothing short of impressive. Martin was quick to engage and diligently worked to understand the core of the problem, requesting necessary details like screenshots and error messages. When the issue persisted after initial attempts, Julia stepped in with her expertise, identifying the root cause as a conflict from a previously installed SEO app.

Julia's ability to diagnose and fix the issue, which involved theme code adjustments, was remarkable. Her swift action not only resolved the problem but also restored our website's SEO metadata integrity. Moreover, she provided a handy tool to verify that the metadata was correctly updated, demonstrating their commitment to thorough service.

What truly sets this app apart, however, is the team's dedication to customer service. Their approach was not just about fixing a problem but ensuring that I, as a customer, felt supported and informed throughout the process. The willingness to go above and beyond, coupled with their evident skill set, makes this app an invaluable asset for any Shopify store owner.

The problem-solving prowess, combined with the courteous and professional demeanor of Martin and Julia, has left me thoroughly impressed. I highly recommend TinyIMG to anyone seeking a reliable, user-friendly app with a support team that genuinely cares about your success.

Thank you, TinyIMG team, for your exceptional service and for ensuring my weekend was worry-free!

I installed the app and talk to support member about my problem not only she advise she fixed the problem as well and she stay in chat with me until all steps are done perfectly, My store speed is so good now, everything is so perfect which i never imagine. Her name is Julia, and she is the best in her work.... thanks for the great support Julia!

Julia has been an amazing support, putting up with all my questions and guiding me through any issues. Overall the app has helped me strengthen my sites SEO to some degree as well as with the help of Julia, significantly increasing my stores speed! So grateful for all the help

Customer service is excellent -- it's a great & cost-effective way for me, a small biz owner, to manage my own SEO and optimization requirements.

Really easy to use and the customer service is excellent.

Very helpful and kindness, very good application !

Me encanta esta app, el servicio al cliente es increible y es muy funcional. les recomiendo esta app demasiado.

I love this app, the customer service is amazing and it is very functional. i highly recommend this app.

Excellent app, very easy to setup and has made my website a lot faster. Support team are very quick to help as well.

I am new to SEO, especially for Shopify, but I learn fast.

This seems to be a great app based on my quick test, but I am primarily writing this review for the FANTASTIC customer service I received from them this morning.

Eli was at first, extremely helpful and patient with me about some sort of glitch that my system or Shopify site was having. She gave me instructions on how to get TinySEO installed and authorized properly and (after the many attempts I had made) got it all sorted out in a jiffy!

Then she offered to assist me with an issue completely unrelated to TinySEO or mere customer service, I gave her collaborator access, and she went into my account and fixed the other issue in minutes, without me even being aware of the issue, thus entirely of her own volition! We then proceeded to have a very illuminating conversation.

Like no customer care interaction I have ever had before!

If this is what to expect from them in the customer service department then we can have great expectations from their app development!

Commendable!

I'm now going to actually dive deep into testing the app and properly evaluating it.

I'll be back for a second review - it permitted - later.

it's great app, and great customer support.