Qikify Mega Menu & Navigation
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The app has a lot of potential and the mega menu itself looks good when it’s working, but the experience has been disappointing.
I’m dealing with multiple technical issues across desktop and mobile, including Safari compatibility problems, menu flickering on initial page load, disappearing menus while scrolling, and limited mobile menu behavior. I reported all of these in detail, but after more than 12 hours there hasn’t even been a simple acknowledgment or response from support team.
No matter how good the features are, customer support is the most important part of any app. Technical issues happen, but leaving customers without any response is frustrating, especially when the app is critical to the storefront navigation.
I hope the support team improves their response time because the product has potential, but right now the lack of communication makes it difficult to recommend.
Hi there,
Thank you very much for taking the time to share your feedback. We're truly sorry to hear about your experience, and we completely understand how frustrating it must have been.
Please accept our sincere apologies for the delay in getting back to you. The gap in our response was due to our working hours combined with the time zone difference. While that explains the delay, it certainly doesn't change the experience you had, and we understand why it was disappointing.
We're continuously working to improve our support coverage and expand our support hours so we can better assist merchants across different time zones as our resources allow.
We value your feedback as it helps us improve our service and response process. If you have any unresolved issues, please reply directly via the in-app chatbox, and we will be happy to help you personally.
Thank you for your patience and understanding, and once again, we sincerely apologize for the inconvenience.
Best regards,
Qikify Support Team
Qikify is an amazing app for mega menus for your site on Shopify. We had a lot of questions on CSS and other things that we were not able to fix. But the customer support gets back to you so quickly and fixes any and all issues. They will also send you screenshots and videos showing you what they did. The support team has been amazing! We will continue to use Qikify for all our store mega menus.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Just started using the app and so far so good.
Setup worked right from the start unlike some other apps we tried first.
We required a specific layout with options for image below the menu entry which we were able to achieve with the app, we also had a few custom css changes we needed as well which the support team were able to help with.
support was easy to contact and very helpful.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
I needed help because i had a theme that wouldn't load the qikify menu, i asked for help and they did help within 15 minutes ! everything was very fast and they also explain how they changed it.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Great menu, i have been using this for years with no issues and is very easy to set up. Customer support it also very helpful and they know their product well.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Rita from customer service was so helpful with out site menu, i had some slight issues getting this to work on my store theme but it was resolved very quickly and it was explained step by step, thank you so much! I would really recommend !
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Had an issue with theme integration. Contacted support and was connected with Henry. He did an amazing job helping me solve the problem.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Rita was a great help in fixing the smart menu. She went above and beyond to help us. Appreciate it.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Immer wieder top. Super schneller Support von Arian.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Sehr hilfreich! Mir wurde mit allen Anliegen geholfen! Vielen vielen Dank!!
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
