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Set this up and the product tabs are show up, but after about 30 minutes of playing with it, I got them to show up only to find them at the very top of the page. It doesn't allow you to move them to the bottom of the product page, which is pretty ridiculous if you ask me. Support isn't very good and the tutorials are pretty terrible. I would recommend a different plugin if you're looking to extend your product tabs.
Hey there,
sorry for the inconvenience we caused you. Our customer support is always there to help you. I see you asked us a question, we responded, but you never responded back.
If you installed our app back again, we could place the tabs wherever you want. But by default they are placed at the exact spot where you find the description.
So I installed this app, but did not like it, because it just did not work for me. Of course I have uninstalled it without deactivation. Then the problems started... I wrote to the support team and they just sent me the video with the instructions how to fix the product page. I followed the instructions and then more problems appeared. Only editing the code did not help. Spent 30 hours and finally fixed it, but needed to delete other useful apps. After sending a 3d email to the support team they just resent the same video.. Thank you but NO! Why do you create something that so many people complained about it? Why not editing some codes or smth? SUPPORT - 1/5, APP -1/5. I WANT TO SWEAR BUT I WON'T. Good luck.
Update 19.03.2019
We just released a new update which should support your theme. We added dozens of new themes and new review apps.
Hi there, thanks for a feedback. Its a shame that you had to spent so much time fixing it :(
We normally strongly suggest to spend 1 minute and few clicks to create a backup theme version so to avoid such issues.
Unfortunatelly we can't support all themes available, there are many custom themes which we can't handle automatically. Thats why we always suggest to have backup and also prepared a short video which explains how to fix issues manually in few seconds.
We also just installed Intercom Chat plugin which will help to reach out our support faster and more efficient.
If you stil need our help please ping us and we will sort it out for you.
refund me right now! this app is a big BULSHITT!!!!! it doesn t help me anymore, i can t do anything to look ok
TERRIBLE APPLICATION !Surtout à ne pas installer , j'ai jamais voulu écrire une critique mais maintenant je me trouve obligé puisque cette application ,même après désinstallation,a supprimé toutes les descriptions des produits que je vends et une phrase d'erreur qui s'affiche. Je ne sais même pas comment réparer cela..
Hi, sorry to hear that.
Just quick heads up as we just released update which should support your theme along with new features
I created a duplicate of my store's them before I tried this. It didn't fit my preference, so I decided to remove it. I followed the steps by deactivating it first before deleting the app. But for some reason, the tabs on my product page are still there, even on my original theme. Disappointing. I can't remove it now.
all i did was install it and poof all of our product descriptions were gone. Not impressed - now waiting on support to fix this issue. not a good look for our customers trying to shop the website. ..
Hi, sorry to hear that.
Just quick heads up as we just released update which should support your theme along with new features
Worst app ever made. Uninstall but keep running. SMH. A total disgrace. Don't install it if you don't want lose hair.
Hi, sorry to hear that.
Just quick heads up as we just released update which should support your theme along with new features
Broke theme do not get.
Sorry to hear that. Good news!
Today we released an update which should not brake your theme when you uninstall app without deactivation app itself.
We also added dozens of new theme support along with the most popular review apps
Not a good app if you have a custom theme. I mean this app changed the whole look on my landing page I had to deactivate and uninstall quick to get things back right again. They have not fully tested this app on different themes yet they have homework to do.
Hi, sorry to hear that.
Just quick heads up as we just released update which should support your theme along with new features
UPDATE: They emailed me to ask me to remove this review. That ain't how it works, my peeps... -.-
Will bump it down to 1 star now.
Perhaps it wasn't working because of my custom theme, fair enough. I did not see that in instruction anywhere, however. The thing was incredibly complicated and my brain switched off trying to navigate and learn it.
Also I don't exactly remember, but I probably would've contacted support if it were easy enough, I probably had an issue with finding or getting support, so I moved on.
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I don't know, it was complicated and confusing... couldn't set it up. Would prefer, for example, a box on the page with code that you can copy and paste in, and it's done
Our app works out of the box, It's automatic, no code is needed to be added by the merchant.
But to due to custom themes, our app sometimes cannot find the product description. If It is the case, just contact our support and we will be more than glad to add your theme support to our app.