SmartBot: Leading AI Chatbot

SmartBot: Leading AI Chatbot

Arvostelut (179)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 84 % arvioista on 5 tähteä
  • 11 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
6. syyskuu 2024

Overall, the chatbot is helpful, but it struggles to differentiate between current and outdated information, even when updates are made regularly. For instance, the chatbot sometimes provides customers with expired promotional details, which creates confusion when we have to explain that the offer is no longer valid. We've programmed the bot to direct customers to the announcement bar on our webpage for current promotions, but it still occasionally shares internal, outdated information that isn't relevant to them.

Another issue is that the bot cannot provide order details unless the customer has both the order number and email address. Ideally, if a customer provides just the email address, the bot should be able to list their orders and have them select the relevant one. Alternatively, if the customer only has the order number, the chatbot should still be able to provide the necessary details, as our order numbers are unique.

In summary, while the bot is helpful with basic information, there's significant room for improvement in its accuracy and functionality.

All About Vibe
Yhdysvallat
7 kuukautta sovelluksen käyttöä
10. joulukuu 2023

I love it but my stopped working and I do not know why.
Hope they fix the problem

RoseAnn Unique Trade LLC
Yhdysvallat
27 päivää sovelluksen käyttöä
BestChat vastasi 11. joulukuu 2023

Hi RoseAnn team,

We deeply apologize for the inconvenience you faced due to the temporary unavailability of our SmartBot app. We've recently experienced an upgrade and maintenance issue which affected its functionality.

We're glad to inform you that the issue has been resolved, and SmartBot is up and running smoothly again. Please feel free to enjoy its functionalities as before.

Thank you for your understanding, and we appreciate your support and patience.

Best regards,
SmartBot team

24. syyskuu 2024

Recycled Kiwi Kids Clothing And Boutique
Uusi-Seelanti
17 päivää sovelluksen käyttöä