Avis (447)

Note globale
4,7
Nombre d’avis par note
  • 78 % des avis sont des avis à 5 étoiles
  • 15 % des avis sont des avis à 4 étoiles
  • 3 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
12 mars 2023

Won't import all the products from my store. Asking me to review your product before I can even get a chance to use it and I have to put at least 100 characters, this is not a great start. will update review if i can figure out how to import all the products from my store.

Max's Family Store
États-Unis
9 jours d’utilisation de l’application
Innovation Labs. a répondu 27 mars 2023

Thank you so much for taking the time to write this feedback. We make it a point to be known for customer service, so this situation caught us a little off guard. Could you provide us with more detail about the situation? Any more light you could shed on what happened would be much appreciated and would help me to find the right solution moving forward. Thank you so much, and I look forward to hearing from you! - Irene

6 mars 2023

So far everything is going great I'm still getting the hang of it. My experience has been wonderful..

Anything Anywere
États-Unis
Environ 8 heures d’utilisation de l’application
Innovation Labs. a répondu 27 mars 2023

Awesome! Thank you for the wonderful review and for continuing to use the app. We really appreciate it! Please feel free to reach out to us if you need help in the future.
- Irene

Modifié le 7 mars 2023

App does not work. Everytime I try to use the product description feature, I get the messasge "Internal server error". Would not recommend.

Green Trail Apparel
États-Unis
3 jours d’utilisation de l’application
Innovation Labs. a répondu 27 mars 2023

We are sorry to hear about your experience but thank you for sharing it. Your feedback helps us know what we can improve on. Rest assured that appropriate actions will be taken to address your concerns. We are committed to resolving issues and would love to help you. Please feel free to chat with us or send us an email so that we can investigate this matter immediately. - Irene

Modifié le 28 mai 2023

So, long story short....I cancelled a trial wiithin the trial period. Was then charged an obscure amount. Emailed on three occasions demanding a refund with no reply. Contacted shopify who contacted the app developer demanding the same. They also received no reply. After this I left a negative review. It was only after this that Rochelle contacted me asking for me to remove my review promising me that if I did so I would receive a full refund. After removing the review no refund was given! Disgraceful!! They basically tried to bribe me into removing my honest review and I felt backed into a corner and took it down as I really needed to get the money back. So upon looking at my bank statement today they have gone and charged me again. I am absolutely livid!! This is shocking behaviour. I will be contacting my bank to report fraudulent activity. I am just starting up my shop and have no income from it yet and do not have really have spare cash hanging around to give away to people like this. They tried to say as I cancelled the app on the shopify storefront I would not be entitled to a refund they said it needed to be done on their website.....what on earth??? At no point was this stated anywhere and I only ever accessed the app on the shopify platform and was not even aware that they had a website. I am disgusted with this company and will be reporting them again to shopify. STEER CLEAR, no doubt they try to contact me again with more lies whilst asking me to remove my review. This time they will be ignored and this review will stay up here for all to see. Incidentally looking at reviews othet have had the same issue. So proceed at your own peril!

Adore Your Skin
Royaume-Uni
3 jours d’utilisation de l’application
Innovation Labs. a répondu 30 mai 2023

Hi Rebecca. Apologies for the confusion. I tried reaching out to you via email at your support email but got no response. We needed some information to process your request. Please check your email so we can resolve this for you.

-Rochelle

3 mars 2023

yeah really nice
lllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll

Nino Lamps
Portugal
Environ une heure d’utilisation de l’application
Innovation Labs. a répondu 3 mars 2023

Hi there! Thanks for your feedback! We are glad that you're finding the app useful. Please feel free to contact us at support@coupo.co with questions or suggestions!

14 mai 2023

pretty straightforward, gen AI app. Syncs very quickly and ultimately saves time for ecommerce sellers.

MarleySunnies
Singapour
Environ une heure d’utilisation de l’application
Innovation Labs. a répondu 16 mai 2023

Glad to know you find it easy to use! We designed Smartli to help you build stronger SEO for your eCommerce store. Please do not hesitate to reach out to us if you need any assistance.

-Rochelle

16 mars 2023

This was quick and easy process. Although it would not pull in all my products from the store, it would really be efficient.

Sweet Sentimental Gifts
États-Unis
Environ 21 heures d’utilisation de l’application
Innovation Labs. a répondu 27 mars 2023

Hi Sweet Sentimental Gifts, Thank you for letting us know! Can you provide us with more information on what happened? We'd love to resolve it for you! - Irene

7 septembre 2023

Be aware, They take your money even if you end before the trail. (apparently removing the plugin is not enough) Then you email them and there will be no response until you leave a bad review. Then they will tell you it's your fault because you did not end the trail right. Then they will tell you they have a " No refund policy" even tho they just stole your money. Then they will blackmail you into removing the bad review first before giving back your money. So they don't want you to know the truth on how bad their service is. And that's the truth. I'm not the first one with this bad experience, and i will probably won't be the last. All the other people were forced to remove their bad review to get their money back. I'm not playing your shady games.

Ergo Seats
Pays-Bas
Environ 15 heures d’utilisation de l’application
6 juillet 2023

This app made it so easy to write a description for each of my products without the hassle of doing it myself.

Dream Laundry
États-Unis
15 minutes d’utilisation de l’application
12 mars 2023

gREAT BOTDEFIENTELY SHOULD GIVE THIS A TRY IF YOUR A SERIOUS BUSINESS OWNER LOOKING TO MAKET IT TO THE NEXT LEVEL

Boujee Botanicals
États-Unis
4 minutes d’utilisation de l’application
Innovation Labs. a répondu 27 mars 2023

Let's face it: it's all about the description and how you want your customers to know about your business! Thank you for your continued support and for trusting us to be your partner! - Irene