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App does not work. Everytime I try to use the product description feature, I get the messasge "Internal server error". Would not recommend.
We are sorry to hear about your experience but thank you for sharing it. Your feedback helps us know what we can improve on. Rest assured that appropriate actions will be taken to address your concerns. We are committed to resolving issues and would love to help you. Please feel free to chat with us or send us an email so that we can investigate this matter immediately. - Irene
So, long story short....I cancelled a trial wiithin the trial period. Was then charged an obscure amount. Emailed on three occasions demanding a refund with no reply. Contacted shopify who contacted the app developer demanding the same. They also received no reply. After this I left a negative review. It was only after this that Rochelle contacted me asking for me to remove my review promising me that if I did so I would receive a full refund. After removing the review no refund was given! Disgraceful!! They basically tried to bribe me into removing my honest review and I felt backed into a corner and took it down as I really needed to get the money back. So upon looking at my bank statement today they have gone and charged me again. I am absolutely livid!! This is shocking behaviour. I will be contacting my bank to report fraudulent activity. I am just starting up my shop and have no income from it yet and do not have really have spare cash hanging around to give away to people like this. They tried to say as I cancelled the app on the shopify storefront I would not be entitled to a refund they said it needed to be done on their website.....what on earth??? At no point was this stated anywhere and I only ever accessed the app on the shopify platform and was not even aware that they had a website. I am disgusted with this company and will be reporting them again to shopify. STEER CLEAR, no doubt they try to contact me again with more lies whilst asking me to remove my review. This time they will be ignored and this review will stay up here for all to see. Incidentally looking at reviews othet have had the same issue. So proceed at your own peril!
Hi Rebecca. Apologies for the confusion. I tried reaching out to you via email at your support email but got no response. We needed some information to process your request. Please check your email so we can resolve this for you.
-Rochelle
best best best best best best best best best best best best best best best best best best best best
Thank you so much for your feedback! We will make sure to continue providing the best service for you!
-Rochelle
Very easy to use , great help, first week free helped a lot , will continue to work with, hopefully it will just get better and better
Thank you so much for your kind review. Your words are incredibly appreciated and help us improve our product for our merchants. Your support means a lot to us. Please feel free to reach out to us at support@coupo.co
pretty easy to use and navigate. all products imported like it should. highly recommend this for other people to use for their store
Hi there! It means a lot to us that you took the time to share your experience and your feedback. Please feel to contact us at support@coupo.co with any questions or suggestions. Thanks
Be aware, They take your money even if you end before the trail. (apparently removing the plugin is not enough) Then you email them and there will be no response until you leave a bad review. Then they will tell you it's your fault because you did not end the trail right. Then they will tell you they have a " No refund policy" even tho they just stole your money. Then they will blackmail you into removing the bad review first before giving back your money. So they don't want you to know the truth on how bad their service is. And that's the truth. I'm not the first one with this bad experience, and i will probably won't be the last. All the other people were forced to remove their bad review to get their money back. I'm not playing your shady games.
This was quick and easy process. Although it would not pull in all my products from the store, it would really be efficient.
Hi Sweet Sentimental Gifts, Thank you for letting us know! Can you provide us with more information on what happened? We'd love to resolve it for you! - Irene
Sounds like a very helpful app! Can import all my products and they give helpful SEO to help me grow!
Hi there! Thanks for your feedback! You may contact me at support@coupo.co with your questions or any suggestions! Wishing you all the success with your e-commerce journey.
This app makes it very easy to get awesome traffic and that's what everybody needs the share powered of this program is pretty awesome thank you for the good work that you guys do and God bless
Hi there! Thanks for your kind words and amazing feedback! Please feel free to contact us at support@coupo.co with questions or suggestions!
I like this app so far. I'm not great at Seo etc.. so I like the fact that It's a really easy set up, I'm excited to see how it works.
Hi there! Thanks for your feedback! We are glad that you're finding the app useful. Please feel free to contact us at support@coupo.co with questions or suggestions!