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Terrible app with harmful presets. If you agree to the 'terms and conditions', then you'll be authorizing this app to send pre-fabricated, poorly formatted emails (without any prior notification) to your entire email list. This app doesn't respect the user and takes ridiculous liberties using the shared data from your Shopify store. Stay far away.
Hi there.
My name is Peter, and I’m a Customer Success Manager at Smartrmail.
Thank you for providing your feedback. We take accusations of sending unrequested emails on our customer's behalf very seriously.
At its core, Smartrmail is designed never to send an email on a customer's behalf unless they have opted in or agreed.
After triple-checking our logs, I can confirm that you activated Product recommendation emails. Here is the time and date stamp for the same => (2:52.52pm Dec 5, 2024).
This was then disabled at 8:12:56 on December 9th, 2024.
During that time, an automated email went out to your subscribers, as intended by activating this feature.
To take this further, we manually reviewed all accounts that installed Smartrmail in the last 30 days and confirmed we did not send any automated emails without the user’s consent. The automated series can only be turned on via manual action.
That said, we will still review the onboarding process to ensure all steps are clear to our users.
We are happy to share all this variable data with you and Shopify.
If you need further clarification, please book a call, and any team member or I will happily answer any questions with complete transparency.
Thank you, and Happy Holidays!
Peter
Des prélèvements intempestifs, un service excessivement cher et des montants prélevés non justifiés
9/19/17 update - so we did not heed our own advice and we got bitten again...sheer laziness on our part. Buggy software and terrible support. Don't go down this path. We are exiting today!
2/8/16 - Beware using this product. We have been bitten by poorly tested and buggy software that are cause for embarrassment....far from promoting your products it will turn customers away.
They charge you, but you cant use until you ASK them to run a "security check" on your account, which takes a day, then after paying, your account still not functional - many messages I need to go to a paid plan WHEN I AM ALREADY ON A PAID PLAN!!!!!!!! Then they said it was fixed, email supposed to go out at 12, bug again on the mailing system, email went out at 4pm.
I would recommend finding another email marketing app and not commiting the same mistake as me from choosing these guys.
Ah and I am just leaving this review because they kept me asking on the chat to leave the review via automated messages.
Hi Apollo Vapes team,
We're really sorry you had this experience. In terms of approving your store, we need to manually approve some stores if they hit certain risk factors. Even if you pay right away, we need to do a review. This can take up to 24 hours especially when we have a lot of stores to review. We do this to ensure spam isn't sent of our servers and ensure our merchants maintain the best deliverability standards.
Also on your email not sending. It actually was sent at the correct time. However you had a 1% bounce rate which is actually 10x over what we considered high. Therefore inbox providers throttle your email which resulted in you receiving it 4 hours later.
We're happy to discuss how you can get around this issue and improve your sending.
Thanks,
The SmartrMail team
Amazing App, but I hate that they did a bait and switch here. They advertised it as a free app and then just today they want $20 a month? Seriously? Don't get me wrong I don't expect to get this for free forever, but at least grandfather in the people already using it, or offer a big discount for current users.
What a shame...
Hi Cable & Case team, thanks for letting us know. This was app was acquired in 2016, and we any price changes we've made since we've always grandfathered current users. You can see all the love from the new reviews.
We'd love it if you could consider updating your review.
Log in for Shopify not working. I can not access my account. Frustrating.
Hi Orglamix team, thanks for letting us know. This was app was acquired in 2016, and we haven't had any of these issues since as you can see from all the new reviews. You can always contact us via our live chat or at support@smartrmail.com.
We'd love it if you could consider updating your review.
Had error with the manual mails sent out to 1000s of customers the shop now button link always returned a dead link.
My trial went well, so I signed up for a paid account yesterday.
Immediately, the app sent out about 5 duplicate emails to each of my customers, over the course of about 30 minutes.
I'm still digging out from all of the complaints from my email list.
If you don't want your email list to get spammed, don't use this app until they have the bugs worked out.
Customer service was very poor after I installed the app. It took 12 or more hours to get an email response. The chat feature did not work. I am in the USA in Texas, and it appears that the customer service team is countries away judging by their response time. They seem to be off work during my working hours. I uninstalled the app because I need quicker response time.
Thanks for the feedback, we're a growing team and we're always trying to improve based on feedback. We hired a new Customer Support team member last month who will be available during business hours across the entire US so you get a response in under an hour 24/5.
Worst app ever, with the most dumb things everywhere. its too much of a headache. i accidentally pressed a button and I cant even return, my whole design was gone. The website is also laggy
Good morning Bliss Drivers team 🏎 I'm sorry to hear that you weren't able to get back to your design. This is definitely not the experience that we are aiming for at SmartrMail.
All of our composers, including email composers, SMS composers, pop-up composers, and automation composers are equipped with an auto-save feature which is meant to prevent this type of issue from happening.
Do you remember what type of design you were working on? (Email, SMS, Pop-up).
Also, do you happen to use any plugins in your browser?
I see a Brand kit (main email design component editor, applying to all future emails) that has been accessed and edited in your account. Could it be this one? Only you will be able to access the following URL, if you'd like to check it out: https://go.smartrmail.com/en/app/styles/edit/199081
We'd love to better understand why this feature didn't work on your end. I believe that our team members have already reached out to you on the day when you reported this issue, but if you haven't received their message, would you be able to share the type of design you were working on, as well as the plugins installed in your browser?
Our email address is: support@smartrmail.com.
Thank you.
Kind regards,
Nicolas from the SmartrMail team.