SmartrMail Email Marketing SMS , 583件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の7%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
編集日:2020年5月10日

UPDATE: My original email went out on Sunday so that explains the long delay, as they do not work on weekends, but when I was contacted on Monday I was very happy to learn they will make the changes and so I have increased my rating. In editing your customer list, there are no page numbers so going through the list to delete certain non-performing subscribers, you have to go through each page one-by-one to do the deletions (no way to do several at a time), and then it goes back to the very beginning. It can take a while if you have a large list. Otherwise we really like the format and how well it works and the templates are nice.

Just signed up for a paid subscription 2 days ago as we wanted to send more emails beyond the free allowance and since then there has been 2 issues. There has been no customer service reply in 24hrs to an email about customizing the email, which we have since sorted out, but the other was enough to make me cancel my subscription. There is a notation and the bottom of the emails that reads "Get more sales with SmartrMail"!!! I was totally horrified to see this as a paying customer! We tried to sort out how to remove it as so far no reply to our last email. This footer notation doesn't show in the preview either, which was really sneaky, so it was not noted until seen in the email we sent ourselves. We finally found that there is a small notation on the design page footer that has a small checkbox that reads "include logo footer", which is checked by default and has no indication of exactly what it is. Very deceptive. Just beware everyone!

Drip4Men™
アラブ首長国連邦
アプリの使用期間:4ヶ月
SmartrMailが返信しました 2020年5月4日

Hey Drip4Men team 👋 Thanks for the feedback. Sorry for the late reply on Sunday night. It does look like you got a response within 5 hours though. Response times can take longer than our average 10-20 minutes on Sundays, as we try to maintain work/life balance for our team during the pandemic.

We've removed our branding now. We love your suggestion so we're also implementing a change to remove this on all paid plans instantly this week. You're also able to remove this on free plan, unlike most other email apps.

2013年12月8日

Great app. Easy setup. BUT, I hope we will get the change to customize the emails a bit more in the future.

Modern Producers
アメリカ合衆国
アプリの使用期間:3ヶ月
2013年12月13日

This is fantastic, takes the effort to create and send emails. Got a sale on the second email campaign. If only they could let us schedule the email date & time, it would be even better.

XTEAS
インド
アプリの使用期間:2ヶ月
2020年8月27日

It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.

Ozzie & Clémentine
イギリス
アプリの使用期間:2ヶ月
2022年6月23日

I am new to email marketing but there seem to be a series of set ups and smarts which should take me from novice to expert in a short period of time. As a small improvement I think that there could be a little more help around how to use the site in terms of examples and videos.

Zoop NZ
ニュージーランド
アプリの使用期間:約2ヶ月
SmartrMailが返信しました 2022年7月1日

Hi Zoop team 🧼 We're glad to hear that SmartrMail's premade flows helped you in getting a professional setup in a few days :) You can access all of our how to videos in our youtube channel (https://www.youtube.com/c/Smartrmail/videos) or in our Docs section (https://docs.smartrmail.com/en/). Also all new SmartrMail users are welcome to book a call with someone from our team to discover how to best take advantage of the platform + answer any questions you might have. You can book a call with our team using the link right here: https://calendly.com/smartrmail/demo. Happy sending! :)

2020年2月25日

The app is a welcome addition to our business, the support is onhand to answer questions and any issues or questions have been resolved quickly.

Assai Records
イギリス
アプリの使用期間:25日
2022年9月20日

The trial was great because you get ALL of the features of the app now that I have signed up for an actual plan I feel like you shouldn't have to pay for the unlimited plan in order to get the abandon browse automation. I just think it is a bit excessive to be paying that price to get that one feature added. I think 19.99 may be a bit much. Time will tell if it's really worth it.

KNP Creations
アメリカ合衆国
アプリの使用期間:25日
SmartrMailが返信しました 2022年10月12日

Hi KNP Creations! ✨

Thank you for your feedback. We're glad to hear that you liked your trial. I can understand that not being able to use browse abandonment emails without being on the unlimited plan can be frustrating. If SmartrMail's pricing does not fit your current budget, feel free to email me directly at nicolas@smartrmail.com and I'll be happy to review what can be done to make sure that you have the best experience possible with SmartrMail.

Kind regards,

Nicolas

編集日:2020年1月21日

Hi Nicolas,
I use this app for my newsletters. I this that the template for the newsletter is really good. The problem that I have is adding new clients to receive my newsletters. It's very monotonous. Also, one of my clients received the same newsletter four times. Thanks!

purplestyled.com
アメリカ合衆国
アプリの使用期間:23日
2023年4月27日

Yasmine a été très à l'écoute de mes questions et m'a donné les réponses. Ces conseils vont beaucoup m'aider. Je commence à utiliser l'application, elle semble simple d'utilisation.

HANOUCK
フランス
アプリの使用期間:20日
SmartrMailが返信しました 2023年4月30日

Bonjour à toute l'équipe d'Hanouck 💙👕 Nous somme ravi d'apprendre que Yasmine a pu répondre à vos questions et vous aider à commencer à utiliser SmartrMail 😊 Comme elle vous l'a surement déjà dit, n'hésitez pas à nous contacter si vous avez d'autres questions, ou si vous voulez qu'un membre de notre équipe étudie votre stratégie d'email marketing actuelle afin d'assurer plus de ventes par email à Hanouck 🚀 D'ici là nous vous souhaitons une bonne fête du travail et excellente semaine.

2022年6月3日

Ich habe diese App seit einiger Zeit im Einsatz. Es funktioniert alle reibungslos und der Support ist schnell und Gut.

Humboldt Forum
ドイツ
アプリの使用期間:2日
SmartrMailが返信しました 2022年6月8日

Hallo Team des Humboldt Forums! 🖼️ Wir freuen uns zu hören, dass Ihnen unser Service gefällt. Wir freuen uns darauf, weitere E-Mails mit Ihnen zu senden!