Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 89% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
3 september 2019

Their customer service is AMAZING! Seriously, they're legit. They get back to you within the same day of your trouble and are always willing to get their hands dirty and dig into your account to help! I love that hands on experience! Their platform is super easy to navigate too. Definitely recommend for small businesses just getting started. This is definitely the e-mail platform for you.

Three Cords Boutique
Verenigde Staten
4 maanden gebruiken de app
16 maart 2020

So far, so good!!
Everything is working as we expected. It's easy and accessible in every aspect.
Support is also awesome!

Babeth Kids Fashion
Portugal
4 maanden gebruiken de app
3 augustus 2021

It was easy to learn for me. I have already written some newsletters. It was very easy to add products and texts and fotos. And the feedback of the customers and the purchases are positive.

jazzinotes
Duitsland
4 maanden gebruiken de app
SmartrMail heeft geantwoord 8 augustus 2021

Thank you for your feedback! We're glad to hear that the app was easy to learn :) Feel free to reach out in our chat if you have any questions going forward!

21 april 2021

We use SmartrMail for our email marketing needs and have been extremely satisfied with the features provided and the responsiveness of the support team. Even with the free features we managed to effectively put together a nice looking newsletter and some basic automatic flows for new customers. We can't recommend this app enough!

Built To Last Apparel
Canada
4 maanden gebruiken de app
Bewerkt 10 mei 2020

UPDATE: My original email went out on Sunday so that explains the long delay, as they do not work on weekends, but when I was contacted on Monday I was very happy to learn they will make the changes and so I have increased my rating. In editing your customer list, there are no page numbers so going through the list to delete certain non-performing subscribers, you have to go through each page one-by-one to do the deletions (no way to do several at a time), and then it goes back to the very beginning. It can take a while if you have a large list. Otherwise we really like the format and how well it works and the templates are nice.

Just signed up for a paid subscription 2 days ago as we wanted to send more emails beyond the free allowance and since then there has been 2 issues. There has been no customer service reply in 24hrs to an email about customizing the email, which we have since sorted out, but the other was enough to make me cancel my subscription. There is a notation and the bottom of the emails that reads "Get more sales with SmartrMail"!!! I was totally horrified to see this as a paying customer! We tried to sort out how to remove it as so far no reply to our last email. This footer notation doesn't show in the preview either, which was really sneaky, so it was not noted until seen in the email we sent ourselves. We finally found that there is a small notation on the design page footer that has a small checkbox that reads "include logo footer", which is checked by default and has no indication of exactly what it is. Very deceptive. Just beware everyone!

Drip4Men™
Verenigde Arabische Emiraten
4 maanden gebruiken de app
SmartrMail heeft geantwoord 4 mei 2020

Hey Drip4Men team 👋 Thanks for the feedback. Sorry for the late reply on Sunday night. It does look like you got a response within 5 hours though. Response times can take longer than our average 10-20 minutes on Sundays, as we try to maintain work/life balance for our team during the pandemic.

We've removed our branding now. We love your suggestion so we're also implementing a change to remove this on all paid plans instantly this week. You're also able to remove this on free plan, unlike most other email apps.

17 juni 2020

This is a great app to use. I had a problem and i emailed them and they fixed my problem right away. Its a easy app to use!

Reignomenal Boutique
Verenigde Staten
4 maanden gebruiken de app
6 februari 2021

This is great, having a free option to send automated emails has made my new small business even better!!! I love it

time & love llc
Verenigde Staten
4 maanden gebruiken de app
16 juni 2021

The app is super easy to use. It does everything I need it to do. I'm using the free version and it is still great!

Evie and Ellie Designs
Verenigde Staten
4 maanden gebruiken de app
SmartrMail heeft geantwoord 17 juni 2021

Thanks for your review 🎉 We're glad you're finding SmartrMail easy to use and wish you the best results!

Bewerkt 1 november 2018

The app definitely drove more sales for my shop. We are happy with the results. The customers receive relevant content in their email which drives the sales.

InventoryBag
Canada
4 maanden gebruiken de app
27 januari 2021

Great app for email marketing! Very easy to use, love that one app can do all my emails & even has a pop-up :)

Cutesy Baby Boutique
Verenigde Staten
4 maanden gebruiken de app