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I have been trying to contact the support through e-mail (concierge@sendicate.net) regarding billing concerns but have not received a reply. It's been about a month. I've sent an e-mail again just now, let's see.
To be fair, the app does what it's supposed to do, but I unsubscribed because it's not working for me (in terms of sales).
I'm very disappointed with the lack of support, though, and would not be recommending this app for this very reason.
Hi The Style Quater team, this was app was acquired in 2016, and we've made massive changes including adding a dedicated support team. Our response times are on average under 30 minutes.
We'd love it if you could consider updating your review.
Really liking the support that you get from the team. Dashboard is nicely organized. Easy to set up my own e-mails.
I like this app however, it definitely needs an upgrade. I like that it automatically sends emails to your customers but this app has virtually no customization which is a downside. I would love for this app to have more features so I can rate it with 5 stars and LOVE it!
Hi Jupe NYC team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We've added tons of new design customization features so your template can perfectly match your brand.
We'd love it if you could take another look and consider updating your review!
About a week into SmartrMail use now and so far, so good! Very easy interface and after coming from a Wordpress site with an external email service, I am loving the integration and overall simplicity. To top it off....GREAT SUPPORT!
I used this app to help with my email curation and wanted something I can do mobile because I use my phone a lot. Omg I love this app and the developers they actually gave me a 10,000 email limit doubling it from 5,000 and I’m still on the FREE plan!!! They are so generous and very helpful and timely..easy interface and can start creating emails quickly! Download and try for yourself!
Thank you so much for your review Permanent Perfection team 💄We'll remain available if you have any questions 😊
I use this app for my newsletters, pop-ups and product recommendations. Using the free version at the moment as still building business but will use paid version in future.
I have just sent out my first 2 Newsletters! The results have been amazing and they were so easy to do, because of the simple templates and the great on-line support!
Thanks a lot for this app. Very easy to use as other reviewers said. On my first newsletter, I got good sales. Thanks again.
An update to my previous rating of 1 star. Ms Yasmine reached out to me and was kind enough to solve problems. Excellent customer service, though still there is room for automation. Recommend to try this software.
Really great app, already bringing in £100's of sales a month. automated emails are brilliant. set it up and let it go!