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I am testing this app and it seems to me really well done. You can safely get started with the free plan!
Hi Universeplanners Team 🗓 Thank you for your feedback! We'll remain available if you have any questions 😊 Happy Sending!
Great customer service, Moe was great in addressing the questions I had about the APP. The free trial is great and allows to increase the business without the burden of new big expenses.
Hi LexDyn team! ✨ Thank you for your feedback! We're looking forward to helping LexDyn grow with Email Marketing 😊 Feel free to let us know if there's anything else we can assist you with!
I initially tried to use this app on a mobile device through shopify and it was a nightmare, difficult to navigate and understand what to do. After I switched to a desktop, I took about 15-20 minutes of playing around to figure it all out. Some stuff is really confusing, like bulk adding subscribers to new list. When creating newsletters to send out, some of the element do not show up in the template until you go to preview mode which is really frustrating and confusing because I added the same product 3 times by accident. Overall it's easier to use and understand than I expected. Features are limited and simple. Recommended but could use work.
Hi Essential Being Co team,
Thanks for your feedback and sorry your first experience wasn’t that great. We’re definitely working on our mobile UX with big updates coming this year. However with the current complexity of creating a newsletter I would recommend using the app on desktop. However if you need to use mobile, we do have our product recommendation emails as a Shopify Marketing Activity which is available within the Shopify Admin.
On another note, I noticed that you experienced your preview mode, and product duplicating issue while using Edge as your browser. Unfortunately, this browser doesn’t support the latest technologies available on the web, which is why we strongly recommend using something like Chrome or Safari. Hopefully you got a warning for this when you accessed the app!
It’s good to hear things are working smoother now though, reach out to our team if you have any more issues and we’ll be happy to help 🙂
Ich habe diese App seit einiger Zeit im Einsatz. Es funktioniert alle reibungslos und der Support ist schnell und Gut.
Hallo Team des Humboldt Forums! 🖼️ Wir freuen uns zu hören, dass Ihnen unser Service gefällt. Wir freuen uns darauf, weitere E-Mails mit Ihnen zu senden!
A wonderful alternative to MailChimp, many great features, smart automation, and amazing customer support.
Thanks so much for the lovely feedback, we really appreciate it and it's great you're finding SmartrMail useful 🙌🏻.
Wanted to give it a try but it lacks a lot of customisation. You just can't blast customers at will with random products especially when we're not given any option as to what products that we do not want included. I have items in my shop that I wouldn't want sent but there's no way to change that. :/
Also definitely not worth $20 a month with the lack of customization. Pretty high for an app that randomly picks products that you have no control over.
Hi Andrea Bonelli team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews.
We've added tons of new design customization features so your template can perfectly match your brand, along with controls and features where you can choose which products you want in your automations.
We'd love it if you could take another look and consider updating your review!
SmartRMail is great and easy to use. If provides beginners ideas on email marketing that they may not have thought of. The only downside is not being able to customize some features, such as the pop-up messages, thank you messages (unless you know code ...if it allows). I was limited to the number of words I could have on the pop-up and it omitted the last sentence of my messaging. It also did not provide a preview of what it would look like on mobile until it was live. Overall, fairly good for beginners.
Hi Varre Ma team 👋
We’re glad that you find the app great and easy to use 😊
Thank you for your feedback on our pop-up. As a matter of fact, we’re currently re-building our pop-up feature, allowing users to add longer pieces of text, more fields, more triggers, more design options etc. We’re aiming at pushing live this pop-up rework by the beginning of September. We hope that you’ll love the app even more once it is available.
In the meantime, note that we do integrate with specialized pop-up providers such as JustUno, Sumo, Wisepops and Optinmonster. All of these providers integrate with Shopify, and some of them offer free plans for stores just starting out.
We’ll remain available if anything comes up! 😊
Kind regards
Nicolas from the SmartrMail team ✉️
What can I say, the customer support alone is worth choosing these guys as your new email service provider! We installed SmartrMail for one of our stores, used it for a couple of weeks and then decided to move our other store across too. Great ESP, great team. Thanks!
Excellent customer service! Powerfull automation tools. I was greeted by a representative that asked if I needed any help, I explained the scenario and was pretty much up and running! Amazing.
G'Day Hunterpaint team 🎨 It was a pleasure! Looking forward to keep on building great series of automated emails with you 😊
Customer service was very poor after I installed the app. It took 12 or more hours to get an email response. The chat feature did not work. I am in the USA in Texas, and it appears that the customer service team is countries away judging by their response time. They seem to be off work during my working hours. I uninstalled the app because I need quicker response time.
Thanks for the feedback, we're a growing team and we're always trying to improve based on feedback. We hired a new Customer Support team member last month who will be available during business hours across the entire US so you get a response in under an hour 24/5.