レビュー (49)

総合評価
4.6
評価レベルごとの件数
  • 評価の94%は5つ星です
  • 評価の2%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の0%は1つ星です
2024年11月29日

Fundamentally it is a great product.

Support was great at the start but now has fallen off a cliff. There are also bugs in the system which are critical from a UX perspective that they can't seem to solve.

Moodeys
イギリス
アプリの使用期間:11ヶ月
2024年8月29日

Everything you need to build a successful subscription business. A helpful responsive team that continue to add valuable features at a high pace.

Graymatter Labs
アメリカ合衆国
アプリの使用期間:1年以上
2024年8月2日

I worked with the Smartrr team from the very beginning while I was with a different start-up brand. I was excited to be able to work with the Smartrr team again after joining another start-up company. None of this is simple, but the Smartrr team was super helpful and attentive, and we've been seeing new roll-outs and developments happening with the Smartrr platform that we're excited about. As a small team, with limited resources, but with a significant portion of our business being subscriptions and just the overall importance of providing a great experience for our customers, we continue to look forward to working with the Smartrr team to implement and enhance what we already have. Thanks, Smartrr team!

HoldOn
アメリカ合衆国
アプリの使用期間:2年弱
2024年7月18日

3 reasons you're wasting money with another platform: 1) separate account logins means angry customers and lots of customer service time eaten up - Smartrr is the only one with a single login, GENIUS. 2) Loyalty program for subscribers is the most seamless execution - we haven't had a single question or issue from a customer in 6 months of using this feature. Subscriber LTV continues to grow because of this. 3) Overall UX of the design is actually intuitive and easy for people to use. We almost never get questions on how to update an active subscription because people can figure it out simply on their own. Not the case with other app/platforms out there.

Any other platform you're using is not anywhere near as good as this...we've cycled through a couple of these and Smartrr is hands down the best!!!

Flewd
アメリカ合衆国
アプリの使用期間:5ヶ月
2024年2月13日

Smartrr has been a great partner over the last 2+ years. Way better than ReCharge. Casey has been our point of contact and has always been super responsive and available. Highly recommend this app if you are looking for a feature rich Subscriptions app.

Wholesome Story
アメリカ合衆国
アプリの使用期間:2年以上
編集日:2024年3月14日

The core functionality works well, but very dissapointing experience with support. I've reached out over the last 3 months about broken Gorgias integration, which they advertise. All I get is the team is looking at it. Never any followup unless I email.

It hasn't been resolved, and I've been dropped by support.

If it works out of the box you're in luck. If you need any kind of support with something not working as advertised, you'll wish you went with another app.

UPDATE: Lead developer reached out and was very helpful in providing great communication and helping resolve the issues we were having. Updating to 5 stars.

Drone Deer Recovery
アメリカ合衆国
アプリの使用期間:11ヶ月
2024年2月9日

Highly recommend Smartrr! Great platform, and they're constantly launching enhancements to make it even better. Their client service is best-in-class - our account manager acts as a true strategic partner, and jumps to action whenever we have a question or issue. Very glad we picked Smartrr for subscriptions!

Snif
アメリカ合衆国
アプリの使用期間:1年以上
2024年3月20日

Smartrr has revolutionized our subscription service with its intuitive interface and innovative features. Their exceptional customer service stands out, offering quick resolutions and demonstrating a genuine commitment to our success. Since adopting Smartrr, we've observed improved customer satisfaction and retention, significantly boosting our recurring revenue. Highly recommended for elevating subscription services.

CRYO Kratom
アメリカ合衆国
アプリの使用期間:12ヶ月
2024年2月12日

The Smartrr team have been fantastic over the past year. They are responsive, innovative and are growing alongside us. It feels like a partnership where we can input on their product and they listen.

POT GANG
イギリス
アプリの使用期間:1年以上
2022年2月1日

We love using Smartrr, it's been an easy partnership. They help us with retention and have a great, supportive team. I look forward to working with them as partners going forward as they release new features.

Common Heir
アメリカ合衆国
アプリの使用期間:約3年
smartrrが返信しました 2022年5月18日

Thank you for your review! We are excited about what's to come for our partnership as well. More great features to come :)