レビュー (48)

総合評価
4.9
評価レベルごとの件数
  • 評価の96%は5つ星です
  • 評価の2%は4つ星です
  • 評価の2%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2022年5月4日

We transitioned over to Smartrr after running into issue after issue with ReCharge and it has been one of the best decisions we've made. The transition was mostly seamless and pain-free with the Smartrr team quickly handling any issues that surfaced. The team was super throughout when was had a huge list of questions before making the call to switch and our CSM, Casey, has been incredible throughout the whole process. Our CX team has run into a few hurdles along the way, but ultimately the platform is much more user-friendly for both our team and our customers. We are already seeing tons of growth since moving to Smartrr and I'd make the switch all over again if I had to!

The Earthling Co.
アメリカ合衆国
アプリの使用期間:11ヶ月
smartrrが返信しました 2022年5月18日

Thank you for your review! We are so happy to hear that you found the transition seamless. So excited about our partnership and helping you grow your business for years to come!

2023年5月11日

The Smartrr team has been outstanding to work with and helped us create a more thoughtful experience for our customers!

Simplifed
アメリカ合衆国
アプリの使用期間:9ヶ月
2022年5月4日

Great! Our transition from Recharge was very smooth and the team here is very attentive! We have our own CSM which we didn't have before, and I just love how we can get support for any of our issues in less than 24-hours. Every one of our issues has been solved so far! My only complaint is why we have to pay extra for analytics telling us how many subscribers we have + rev generated etc... Other than that smartrr is the way to go!

P.S. Good Times
アメリカ合衆国
アプリの使用期間:8ヶ月
smartrrが返信しました 2022年5月18日

Thank you for your review! We are always striving to provide the best possible customer support and are so happy to hear about your experience.

We appreciate you sharing your thoughts about our analytics feature and we will provide this feedback to our team.

2022年3月24日

We've been using Smartrr for a few months now and the platform and team are amazing. Having such strong customer support and personalization is really a game changer, especially when subscriptions are core to your business! Would highly recommend Smartrr.

marlow
カナダ
アプリの使用期間:8ヶ月
smartrrが返信しました 2022年5月18日

Thank you four your review! We are so excited to partner up with you and love working with new businesses like yours. Your feedback is greatly appreciated.

2021年12月15日

Moving to Smartrr has improved our subscription management and the direct integration with Shopify checkout allows us to cut down on using multiple vendors for subscriptions!!!! The team is always looking for feedback to improve the product.

BAKBLADE
アメリカ合衆国
アプリの使用期間:7ヶ月
smartrrが返信しました 2022年1月14日

Thank you for the kind review and your partnership!!!

2022年4月18日

Best subscription platform I've used. Highly customizable and has all the features you could want - split checkouts, custom upsells to subscriptions, great customer interface etc. I would highly recommend.

VRB Labs
アメリカ合衆国
アプリの使用期間:6ヶ月
smartrrが返信しました 2022年5月18日

Thank you for your review! We are so happy to hear you are seeing the impact of our app and we are excited about our partnership.

2022年4月20日

Smartrr has met all our expectations and more. We migrated from Bold after talking with most competitors. The migration was seamless and the platform lightyears better than Bold. Smartrr's team is fantastic. They will go above and beyond to help your brand succeed.

Siblings
アメリカ合衆国
アプリの使用期間:6ヶ月
smartrrが返信しました 2022年5月18日

Thank you for your review! We are so happy to hear we have made the transition easy for you, we are always looking to provide the best possible customer experience for our clients.

2022年5月2日

Smartrr is the best software we've worked with by far! Setting up a new app is usually frustrating, but Smartrr offers personal support, takes on your goals as their own, and diligently works until you are fully transitioned. The app is visually appealing and user friendly on both the back-end and customers' end. Smartrr is a no-brainer to anyone feeling stuck with their current subscription software.

Righteous Felon Craft Jerky
アメリカ合衆国
アプリの使用期間:6ヶ月
smartrrが返信しました 2022年5月18日

Thank you for your review! We are so excited about our partnership and are really happy to hear that you and your customers are loving the app.

2022年3月8日

Switched from Recharge to Smartrr about a week ago, and I have only rave feedback so far. My feedback falls into two buckets: Customer Service, and UX. The customer service has been out of this world. They handled the migration like they could do it in their sleep, and worked closely with us on any hiccups (there was only one, having to do with Stripe). They were proactive, responsive, communicative, QUICK to answer and resolve any issues, quick to create custom solutions for our one-off issues. And it didn't stop with the migration. Since then, they've worked with our customer delight team to ensure they're trained up and know how to navigate everything on the back and front ends as well. The "white glove" promise is real, y'all. UX. Hands down the best consumer-facing UX I've ever seen out of the box for a subscription app. It just. Works. It's streamlined. It's easy. It makes sense. I love it. My only regret is not making the migration sooner, but Smartrr has a wait list. Trust me when I tell you, it's worth the wait.

Bare Bones
アメリカ合衆国
アプリの使用期間:4ヶ月
smartrrが返信しました 2022年5月18日

Thank you so much for your very thoughtful review. We are so excited that we got to partner up the Bare Bones team. We are always here to help and strive to make your experience as seamless as possible. Thank you!

2023年9月15日

I first heard of Smartrr last year during several informative webinars and was intrigued by their subscriber account portal and seamless back-end management of the tool. I decided to investigate them since our online customers were having several problems using our subscription platform and we had multiple technical glitches.

I’ll admit, I was hesitant because Smartrr was new. However, after moving our store from WordPress to Shopify, I was trying to build the best tech stack possible with apps we could rely on long term. I gained more appreciation for Smartrr after learning that they went through a rigorous process in order to be selected as a verified Shopify application. This gave me more confidence that their technology would work seamlessly with our Shopify store.

Their entire team was phenomenal in terms of communication. They detailed the differences between their platform versus the one I was using. They weren’t pushy to try and sell their tool. Rather, they truly wanted to help me learn how their platform would address the concerns and issues I was having with the other subscription platform. In addition, with the number of features that came standard with Smartrr, and at a very cost-efficient price point, I just knew we had to give them a try.

Since switching to the Smartrr app, we’ve been able to provide an optimal experience for our online customers. We’ve also eliminated the technical issues we were previously having due to the other subscription platform. The Smartrr team is also constantly looking for feedback so that they may continue to develop and provide even better service for us.

Honestly, I don’t feel like Smartrr is just a subscription app – they’re our partners, and they’re striving for success along with us. If you’re thinking of adding subscription to your store, or you’re looking to switch – don’t hesitate to reach out to Smartrr.

Wild Planet Foods
アメリカ合衆国
アプリの使用期間:4ヶ月