Smile: Loyalty & Rewards
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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Only 3 star because there isn't Italian Language. I think you can improve it with other languages...
Hello! Thank you for sharing your open and honest feedback. We rolled out the translations feature relatively recently (right at the end of 2020), and so we're being careful to ensure everything is stable before considering how to grow it further.
We're tracking feedback for other languages internally, so we'll add your details to that list. I hope we can accommodate you in the future.
i am not very computer sabby, this point system is confusing- customer purchased an item. did not use credits and it automatically deducted 500 points from her acct without using her earned points. Im very confused!
Hey there! Thank you for taking the time to leave us a review! I'm so sorry to hear that you're finding the points program confusing. We'll send you over an email to help out right away! :)
I’ve used this app for 3 months on the 50$/month plan. It looked like a great concept at first, but for such a high price it lacks several important features (or only makes them available on a 200$/month plan) :
There is no analytics or any kind of way to view how customers spend their points (or if they even do) on the 50$ plan.
A major feature that’s also missing is the integration with emailing apps to allow customers to redeem points by subscribing to the newsletter. That should be a top feature for any kind of rewards system.
The interface is too limited, with very few customization possibilities. I understand it has to be user-friendly, but this is oversimplified. The intrusive popup widget gets old really fast. If it was a fairly new app I’d understand, but they’ve been around for years and should have had improved by now.
The support is alright which is why I’m still giving it 3 stars, but overall I don’t feel like this is worth the cost.
Hi there! Thank you for your honest review :) We'll send you over an email to help out!
This app is awesome and so is their employee Maggie who answered all of my questions. It's 5/5 stars with her, 4/5 without.
Update: I'm moving it down to three stars since there have been a number of issues, and we are waiting to hear back from the the support team on this. Maybe with prompt response and resolution it will go back to a 5 start review.
Limitation on POS filter.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓
Yours in Loyalty,
✨ The Smile Support Team ✨
The loyalty discounts are based on discount codes. Shopify still doesn't allow multiple discount codes on one order, so if you use discounts regularly this is a waste of time.. for now.
I really like this app. It's just too expensive for a small business that's just starting out. I really hate that you cant name your discounts unless you spend $200 a/m. You'd think that would be a basic feature but its not which means that if you want to customize a reward for a certain promotion or customer you can't do it. Other than that the app is great and serves a good purpose for any business that want's to reward their customers.
I can't redeem the customers points at point of sale. I can see the dropdown in Shopify POS that says "redeem this customer's points" but all it does is show me the customer and how many points. It doesn't give me the option to redeem. I then have to go to the website (time consuming for the customer) and pull the code and type it in. Please fix this.
The app is OK, it does what it's supposed to but to be honest I'm considering pulling it because the pricing structure is so ridiculous.
The basic level beyond the minimal free plan jumps to a massive $50/month and you don't really get much for that and then for simple things like analytics to show you whether the app is really generating much return on the monthly cost you have to be on the enormous $200/month plan which is frankly ridiculous when vastly more complicated apps cost far less.
It does what it says reasonably well but I'm struggling to justify the price to be honest.
Thank you so much for taking the time to leave us feedback. We are always looking for ways to improve and value your thoughts and ideas. We sent an email with additional information to see if we can help.
Best regards
David
I had this app for a little over a year, and it was great. It wasn't until a couple months ago my store started to slow down. Many factors in my speed test pointed to this app. I reached out to CS, they assured me all was fine. But today i decided to remove the app, and my website has improved so much speed wise. I dont know what the issue was, maybe a bug. I don't know. But sadly i had to remove this app from my store.
Hey there! Thanks so much for your detailed feedback & review. We've sent over an email to help out! :) Looking forward to hearing from you soon!