Smile: Loyalty & Rewards

I want to express my gratitude for the exceptional support provided by Shelby in helping us resolve a customer's issue with our rewards app. Shelby was quick to respond and offered a clear and helpful solution by suggesting the use of a deep link to our Smile panel. She provided us with the exact link we needed, as well as a guide for additional deep links, which was incredibly valuable.

Shelby also took the extra step of checking our Smile account and confirming that everything was set up correctly on our end. Her proactive approach, friendly tone, and thorough response made it easy for us to understand the next steps and effectively assist our customer.

We appreciate her attention to detail and the prompt support that helped us resolve the issue quickly. Thank you, Shelby, for going above and beyond!

This is a fantastic app, incredibly user friendly, and allows for a high level of customisation. The integration with Stamped reviews has been very useful. Customer service is also great!

Kudos to Lynn, she's absolutely fantastic to work with. Love the interface! Works like a charm, and highly recommend this!

I used this app to setup a customer reward and light ambassador program. It is simple enough to quickly get configured but flexible enough to bend to some edge cases and workflow for my processes. There is no API access in non-enterprise versions which is why I did not give it 5 stars but sounds like they work with customers to customize and integrate in enterprise version which is super valuable.

Lynn, Abby and the team at Smile.io are amazing! Abby was quick to help me in the chat online and I was able to get the answers I needed right away. Toward the end of our chat, she casually mentions that a customer just made a repeat order on my site. I've only had this app installed a week and it's working beautifully! Thank you Smile.io!

Very happy with the customer service from Smile. Great support from Angie and Brandon when we had a technical issue. Fixed quickly and easily. Thanks you two!

Very user-friendly and great customer service with quick response to chat requests! I love this app!

Lisa went above and beyond to help me figure out a solution to a problem! Very creative and provided screenshots (I am a visual learner)! Exceptional customer service! Thank you, Lisa!

Lisa was very helpful and knowledgeable :)

We've used Smile for a fair few years now and can only say good things the app itself and the support provided. Many new features coming which look great. Fantastic that they are not resting on their laurels.

The support I have received for any of my queries has been second to none. Particularly the support I have received from Joana (27/09) - she answered all of my questions in a polite manner, and offered workarounds for our unique needs. Thank you.

Awesome app, just perfect to get started with a loyalty program for your online store. Discovered the app quite by chance and happy to install it and launch our version of loyalty/give-back program