Smile: Loyalty Rewards Program

Excellent customer service, which is so rare these days!! App is super easy to use for both the shop owner as well as the customer. One thing I'd like to point out is that if your store is receiving more than 200 orders per month (which I hope it is), then it's worth the monthly fees to upgrade to the paid level. Love this app!

We ran into an issue after launching with Smile.io, but Shelby from their support team was absolutely fantastic. She was super friendly and incredibly helpful, quickly jumping in to sort things out for us through live chat. It was such a relief to connect with someone knowledgeable in less than 5 minutes! In a world where customer service often slips as companies grow, Smile.io really stands out. I totally recommend them if you're looking for a service that truly supports you.

Our tickets are always resolved quickly and effortlessly! Shelby jumped in right away to help with a customer segmentation issue, making it easy for us to take action.

The customer service of the Smile.io team is such a gold standard! They have really went above and beyond to accommodate my account to really fix all my needs. Their follow up has really shown how much they care that their customers are able to use their software effectively and I would highly recommend this app! Shout out to Karen, Jade and Joana for showing how much they care.

Customers love the rewards program and Smile has been a great app. Also the customer service service has been great and very helpful. Would highly recommend.

Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help. Thanks Hannah! I

An easy to use, easy to understand, and versatile loyalty program that can't be recommended enough! Joana was extremely helpful with the ton of questions I had - excellent customer service. Highly recommend!

utstanding Support and Customer Engagement

We’ve been using the platform for a while now, and it has been incredibly helpful in engaging more with our customers and showing them the appreciation they deserve. The ability to connect with our customers more meaningfully has made a significant impact on our overall customer relationship.

Recently, we had a concern regarding bulk points editing, and I must say, Hannah was absolutely amazing in assisting us. She handled the issue with professionalism and efficiency, providing clear solutions and walking us through the process. Her support ensured that everything was resolved smoothly, and we truly felt valued as customers.

It’s this kind of personalized, responsive support that makes a real difference in enhancing the overall user experience. Thank you, Hannah, and the team for always being so attentive and helpful!

Happy with Smile's customer service. They always come back to me quickly and offer a good solution.

Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.