Smile: Loyalty & Rewards

Smile: Loyalty & Rewards

Arvostelut (6 484)

Kokonaisarvio
4,8
Lukumäärä luokitustasoa kohden
  • 88 % arvioista on 5 tähteä
  • 8 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 1 % arvioista on 1 tähteä
7. joulukuu 2023

We have been using SMILE since its early free days. It stung a bit when they started charging but with a bit of communication we were able to come to a fair agreement and now very happy to continue using the app.

Lifestyle Vitamins
Yhdistynyt kuningaskunta
Melkein 7 vuotta sovelluksen käyttöä
Smile.io vastasi 8. joulukuu 2023

Thanks so much for taking the time to leave us a review! We appreciate it so very much and are happy to hear we were able to find some common ground on pricing.

Thanks again for being our merchant since the early days. Cheers to more days ahead 🥂

Yours in Loyalty,

✨ The Smile Support Team ✨

5. heinäkuu 2024

Customer service is prompt answering all of my questions.

Geechee Mama Candles
Yhdysvallat
Päivä sovelluksen käyttöä
Smile.io vastasi 6. heinäkuu 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

Smile Team ✨

20. joulukuu 2023

Been using Smile for years and never had an issue. The reward program works faultlessly, their pricing could be a little friendlier though as they hold back features unless you want to pay a lot more. 9/10

Stretch It Body Jewellery
Yhdistynyt kuningaskunta
Yli 6 vuotta sovelluksen käyttöä
Smile.io vastasi 6. tammikuu 2024

Thanks for taking the time to leave a review - it helps us make Smile better!

11. kesäkuu 2024

très simple d'installation et le service client est impeccable ! Joana a été très patiente avec moi et a répondu à toutes mes questions.

La Môme Bijou
Ranska
2 kuukautta sovelluksen käyttöä
Smile.io vastasi 13. kesäkuu 2024

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

15. marraskuu 2023

Nicole and Joana were quick, helpful and straight to the point on the solution I needed. Being in Customer Service myself, I can't give them enough stars for their great assistance! Thanks Nicole, Joana and Smile Team!

She Reads Truth
Yhdysvallat
Yli 4 vuotta sovelluksen käyttöä
Smile.io vastasi 16. marraskuu 2023

Thanks for taking the time to leave us a stellar review and the kind words about Nicole and Joana! They really are stars and we're so glad they were able to help you so much 🫶

Yours in Loyalty,

✨ The Smile Support Team ✨

5. joulukuu 2023

Smile Rewards is loved by our customers. We set the amount of points they earn for various things : Birthday Points, redeemable for larger discounts, following us on Social Media, anything we want to inspire our customers to do in order to earn more points. Smile is super easy to use and gives points to customer purchases accurately.
I chatted today with Smile and the rep was friendly, fast, and accurate. It was so refreshing to get my questions answered without having to ask the same question multiple times while the rep went through their standard script. This time and EVERY time I have chatted with Smile, the reps have read the question posted, and respond with an answer or a question for more clarity. Smile's customer service is AAA grade.

Cosmic Connections
Yhdysvallat
Noin 3 vuotta sovelluksen käyttöä
Smile.io vastasi 6. joulukuu 2023

Thank you for the kind words and for taking the time to leave this review 🥰 It means so much and everyone here at Smile really appreciates it 💛

We are so delighted to hear that your customers are loving Smile and that you have had great experiences with our support team 🤩

Don't hesitate to reach out if you have any questions. We're always here if you need us!

- Smile Team ✨

11. toukokuu 2024

Joana helped and answered my questions quickly and clearly! Love this app so far!

Me Time Groningen
Alankomaat
Yli vuosi sovelluksen käyttöä
Smile.io vastasi 12. toukokuu 2024

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!


Smile Team ✨

2. huhtikuu 2024

We are in the process of setting up our loyalty program and have been in contact with customer support several times with questions. They have been very responsive and Brandon in particular was very helpful today in researching an issue I had with their loyalty landing page template. Overall the app has been pretty user-friendly as far as getting the back end all set up. Looking forward to launching our program soon!

Beesponsible
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Smile.io vastasi 4. huhtikuu 2024

Thanks so much for taking the time to leave us a review! So glad to hear that the set up is going well and that our team has been there to help when questions come up. We're here to help in any way we can 🤓

Best of luck with the upcoming launch! 🚀

Yours in Loyalty,

✨ The Smile Support Team ✨

Muokattu 15. heinäkuu 2024

Love it - probably the best loyalty program for Shopify that I've had the pleasure of using. We started with Smile, left for Stamped.io, then left for influence.io and we're back on Smile after all that. Didn't know what we lost til we left. They welcomed us back and it's been seamless since.

EDIT: Lynn was a rockstar and helped fix our theme issues within a few hours

Popov Leather®
Kanada
Vuosi sovelluksen käyttöä
Smile.io vastasi 15. maaliskuu 2024

Thank you for the five star rating and for finding your way back to us. We're happy to have you and your customers using Smile! 💛

Muokattu 17. huhtikuu 2024

Easy to use and works as intended.
Support team is helpful and will try to solve the problems you have with the app until it is no longer a problem. They'll also help you understand anything you have questions about the app. Highly recommended!

Sutra Silk
Malesia
8 kuukautta sovelluksen käyttöä
Smile.io vastasi 13. huhtikuu 2024

Thank you so much for the 5-star rating 💖