Smile: Loyalty & Rewards

This app is 5 stars. I received help and support instantly with all my queries being answered concisely and promptly. I feel that if I ever need help, support is always just a click away. Smile has a great support team. And as for the app, is has everything I need to help grow my business. The app interface is easy to use and well designed, and the features it offers are vast and effective in helping to grow your business. Great app. 100% recommend

Great app, customer support is five stars, and the app integrates with other apps I need. Lots of awesome features in the app. Easy to use.

So far so good... set up was easy at least!

great app, even when using the free plan. the support is amazing! a huge thank you to nicole who helped me setting up the app!

by far the best customer service provided by an app and one of the easiest to use interfaces

outstanding customer support and big shout out to Maggie for her prompt responses and really go above and beyond to help me install extra features.

Thanks Maggie from Smile.io for all the help and great service.

Just integrated to my store. It seems simple so far. We'll see how it helps us in the next few months!

I downloaded and upgraded to a paid plan because I'm using Klaviyo and Klaviyo sent me this awesome presentation about how loyalty programs are the best ways for vendors to keep growing their sales. Smile was the program they suggested and is already integrated with. Without questioning it further, I enrolled in Smile thinking that I would enjoy most of the benefits. I (WAS initially) very unhappy that part of the apps capabilities is only available to the stores that spend higher subscription plans. My initial review expressed this and this outstanding company really puts customers first. I was contacted by their customer service privately and they assisted me in a workaround that allowed me to get the results I was looking for with my budget.

What an outstanding company and platform this is. This was a lesson to me as a business owner, of the importance and value that customer service has in customer retention and satisfaction. Even if a customer is unhappy with your product, providing outstanding customer support that is fast and solution oriented truly enhances the customer experience and brings loyalty. So this is the only part of my review that I needed to change. I believe that had I contacted support with my concerns before leaving the review, they would have assisted me in making the app work for me in a way that I needed. I will leave the last paragraph that follows this one the same as it was a part of my original review and I stand by that perspective that the Smile app is truly exceptional and a great product for any store to grow its sales and have success.

I wanted to add, that besides the functions I want not being a part of their basic smaller plans, the entire system of Smile is extremely user friendly, very aesthetically pleasing and provides ample documentation on implementing and growing a loyalty rewards program. Their customer support is very helpful and you can reach someone in real time using the chat bot on the user interface. That would make this a 5 star app but at my level it only deserves 3 stars comparing to my other app. If I upgrade to the Growth plan it will definitely deserve 5+ stars. So for anyone with the budget and doesn't mind, this app is more than a great one.

Good costumer service. I find it easy to manage interface. Good options for online store. I recommend it