Smile: Loyalty & Rewards

Effective and extremely useful help from Lisa. App is also very good, customisable and will no doubt improve sales long term.

The app is great for loyalty points and rewards. It works great with our POS setup. Needs a few feature enhancements like being able to use multiples of a discount amount for the POS instead of having to create multiple redemption rules (like currently you can only do $3 off, $6 off, $9 off instead of just a single $3 off and then automatically showing the option for its multiples). Great app otherwise and has features like VIP tiers, being able to exclude certain customers, adjusting points etc.

I have been using Smile: Loyalty & Rewards App for my Shopify store for a few months now and I have been very satisfied. My customers love earning points, and they love redeeming those points even more! Smile was easy to set up and when I needed help, the customer support team was quick to reply and super helpful. Currently, I am using the free app, but I will probably upgrade soon to take advantage of some additional features, such as integrations and customizable email messages.

Lisa was fast and helpful! Even helped with simple math...can't stand math! It's difficult to find kind people to help with your online business, but Lisa was really great. Would love to defer to her for her excellent service from here on out, but I know that would be asking a lot.

We researched several Apps to add a Loyalty program for our retail and eCommerce customers a few months ago. It was easy to integrate with Shopify.
We did run into a few issues with customers using points to pay, and although SMILE & Shopify will need to resolve the conflict, David offered us a manual work-around as a possible temporary solution. Although we decided this wasn't for us, his extra work was very much appreciated. And recently we had an issue with upgrading, and David once again offered us a solution that was helpful and demonstrated SMILE's desire to work with all types of vendors, small & big. I would highly recommend this App to anyone...............Lydia

Professional team stands behind the great app... highly recommended

Really helpful support staff! Shoutout to Hannah! was able to accomodate to my requests and quick responses! Looking forward to continue using this for decadest to come hopefully :)

This app helps us make a closer connection with our customers. After new updates, the Growth plan is the most valuable to choose. Their customer services have quick responses and professional skills, especially Lisa.

Jade was SUPER fast to respond and got my icon back on my new theme within seconds! She also showed me how to do it myself in the future in case I switch themes again :)

The customer support is efficient.